MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2010 MERCURY MILAN
    - CRITTENDEN, KY

    MY POWER STEERING ASSIST WARNING AND ADVANCE TRAC SYSTEM FAULT WARNING CAME ON RANDOMLY FOR MONTHS. WHEN THEY WOULD, I'D LOSE POWER STEERING, BUT COULD TURN THE CAR OFF AND ON AND IT WOULD RESET AND WORK FINE. DURING THOSE MONTHS I TOOK IT INTO THE DEALER NUMEROUS TIMES, BUT NOTHING COULD BE FOUND SO THEY WOULD CLEAR THE CODES AND TOLD ME REPEATEDLY IT WAS A SENSOR MISFIRE. I HAD READ REVIEWS OF NUMEROUS 2010 MODELS HAVING THE SAME ISSUES BUT NEVER BEING RECALLED. LAST WEEK MY POWER STEERING ASSIST FAULT LIGHT CAME ON AND I LOST POWER STEERING COMPLETELY. I WAS ABLE TO GET IT INTO A NEW AUTO REPAIR PLACE WHO DIAGNOSED THE ENTIRE ELECTRIC POWER STEERING SYSTEM AS HAVING MALFUNCTIONED AND HAD TO REPLACE THE RACK AND PINION, COSTING ME OVER $2000. THE 2011-2013 MODELS WERE RECALLED FOR THIS EXACT REASON. THE 2010 SHOULD BE AS WELL. IF I HAD BEEN ON BACKROADS DRIVING FOR MY JOB, WHICH I OFTEN AM, WHEN THIS HAD GONE OUT, THIS COULD HAVE BEEN A REAL SAFETY ISSUE.

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - COLUMBUS, OH

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE REVERSING OUT OF THE DRIVEWAY, THE POWER STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. THE MANUFACTURER WAS CONTACTED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 145,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MARINER
    - KILGORE, TX

    DRIVING HOME FROM WORK IN THE POURING RAIN GOING 45MP, MY HOOD FLEW OPEN, BUSTED MY WINDSHIELD, DAMAGED THE HOOD AND A FEW OTHER THINGS, I COULD NOT SEE WHERE I WAS GOING AS I WAS SCARED DID NOT KNOW WHAT HAPPENED I FINALLY PULLED OF THE ROAD AND SAT THERE CONFUSED, APPARENTLY THE SAFETY LATCH DID NOT CATCH , THIS SHOULD NEVER OF HAPPENED, SO GOING ON 3 WEEKS AND 2,500 IN DAMAGES AND NO VECHICLE LATER WE CANNOT UNDERSTAND HOW THIS COULD OF HAPPENED.

    Source: NHTSA WEB SITE
  • 2004 MERCURY MOUNTAINEER
    - BENTON, AR

    MY WINDOWS WERE ROLLING DOWN WHEN I FIRST THEN ALL OF A SUDDEN STOPPED ROLLING DOWN

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - VINE GROOVE, KY

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AS IT TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MASTER CYLINDER WAS REPLACED, BUT WOULD NOT BLEED. THE VEHICLE WAS THEN TOWED TO KNOX FORD (461 S DIXIE BLVD, RADCLIFF, KY 40160, (888) 433-4805) WHERE THE CONTACT WAS INFORMED THAT THE BOOSTER AND MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE COST OF THE REPAIR WOULD NOT BE FREE OF CHARGE. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - WHITE BEAR LAKE, MN

    TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE DEALER HAD NOT PROVIDED THE PART TO SCHEDULE A REPAIR APPOINTMENT FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT FOLLOWED-UP WITH AUTONATION FORD WHITE BEAR LAKE (1493 CO RD E EAST, WHITE BEAR LAKE, MN 55110, (651) 301-8386), BUT HAD NOT RECEIVED A RESPONSE FOR OVER A MONTH. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2003 MERCURY SABLE
    - SPRINGFIELD, MO

    SO SORRY TO BOTHER YOU. I HAVE A MERCURY SABLE 03 WHICH HAS BEEN ACCELERATING BY ITSELF BECAUSE THE THROTTLE CABLE GETS STUCK. I SAW AN ARTICLE THAT SAID MY YEAR TAURUS AND SABLE HAVE THIS PROBLEM AS WELL AS SAW THAT ALL THOSE IN THE JUNK YARD HAVE THE EXACT SAME PROBLEM. IN THE ARTICLE IT SAID FORD AGREED TO FIX THOSE TO STOP FURTHER INVESTIGATION. HOW WOULD I GO ABOUT GETTING THIS FIXED? PLEASE AND THANK YOU. MY VEHICLE STARTED GOING 79 AND WOULDN'T STOP. EVEN IN NEUTRAL IT WENT 4000 RPM UNTIL THE THROTTLE CABLE WAS UNJAMMED. AND CONTINUES TO DO SO

    Source: NHTSA WEB SITE
  • 2007 MERCURY MILAN
    - PHILADELPHIA, PA

    BRAKES GO SOFT OR SPONGY RESULTING IN INCREASED BRAKE DISTANCE/LESS RESPONSIVE. WHILE DRIVING ON ON A MAJOR ROAD I HIT A BUMP AND LOST ALL OF THE PRESSURE. THEY WERE NEVER THE SAME AGAIN. I HAVE TO PUSH THE PEDAL TO THE FLOOR TO BRAKE.

    Source: NHTSA WEB SITE
  • 2006 MERCURY MARINER HYBRID
    - PONTIAC, IL

    IN STOP AND GO CITY TRAFFIC GOING ABOUT 1 MILE AN HOUR I BRAKED BUT MY MARINER DIDN'T AND I SLOWLY REAR ENDED ANOTHER VEHICLE. MY ABS SENSOR WENT ON THEN OFF EVENTUALLY AN ABS REGEN LIGHT CAME ON AND I HAD NO BRAKES SO I DROVE ,VERY CAREFULLY, 83 MILES TO MY FORD DEALER ( WITH NO BRAKES) TO FIND OUT THAT I NEEDED A COMPLETE REPLACEMENT OF MY ABS HYBRID BRAKING MODULE. $3900! MY MECHANIC AND I CALLED TWO DIFFERENT JUNK YARDS WHERE WE RECEIVED REPLACEMENTS AND THEY WERE INSTALLED BUT WHEN BROUGHT BACK TO THE FORD DEALER THE UNITS WOULDN'T TAKE THE COMPUTER CODE AND THE (USED) SYSTEMS FAILED. $3900 IS A LOT OF MONEY FOR A VEHICLE, WITH 158,000 MILES ON IT, THAT I BOUGHT USED FOR UNDER $5000. THAT SAID IS THERE ANYWAY THAT THIS ABS HYBRID BRAKE MODULE SHOULD HAVE BEEN ON A RECALL LIST. ARE OTHERS HAVING SIMILAR ISSUES? IS THIS WHY THEY QUIT MAKING HYBRIDS AT THIS TIME? I DON'T KNOW BUT I'M THINKING THIS IS A RECALL ISSUE AT THAT PRICE.

    Source: NHTSA WEB SITE
  • 2005 MERCURY MARINER
    - MESA, AZ

    CD4E - ENGINE STALLING ON ENGAGEMENT/STOPPING. VEHICLE STALLED AT THE RED LIGHT OF AN EXIT RAMP OFF THE HIGHWAY. VEHICLE STALLED WHEN AT A COMPLETE STOP AND WOULD NOT ENGAGE WHEN PUT INTO DRIVE OR REVERSE.

    Source: NHTSA WEB SITE