MERCURY Complaints

VEHICLE STEERING IS INTERMITTENTLY GOING OUT AND DRIVER IS UNABLE TO TURN THE VEHICLE. I HAVE CONTACTTED FORD AND THERE IS AN EXISTING RECALL (14S05) FOR THIS VERY ITEM AND MY VEHICLE (YEAR, MAKE & MODEL) IS LISTED BUT THEY SAY MY SPECIFIC VEHICLE DOES NOT QUALIFY.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL AND THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500) WHERE IT WAS DIAGNOSED THAT A NEW FUEL TANK WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO FOUND THAT THE REAR BRAKES NEEDED TO BE REPLACED. NEW BRAKES WERE INSTALLED; HOWEVER, FRONT BRAKES WERE INSTALLED INSTEAD OF REAR BRAKES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 70,000.

THE LIGHTING CONTROL MODULE (LCM) OF MY SON'S 2005 MERCURY GRAND MARQUIS MALFUNCTIONED WHILE HE WAS DRIVING HOME AT NIGHT CAUSING HIS INTERIOR, HEADLIGHTS, AND OTHER CONTROLS TO SHUT OFF CAUSING A DANGEROUS SITUATION ON AN OPEN HIGHWAY. AFTER CHECKING WITH SEVERAL DEALERS, APPARENTLY HIS MERCURY IS ONE OF THE FEW OF THE 313,000 RECALLED VEHICLES THAT DO NOT QUALIFY FOR RECALL REPAIR OF THE LIGHTING CONTROL MODULE (LCM). FRANKLY, DUE TO THE SAFETY CONCERNS AND NEAR DISASTER OF THE FAILURE OF HIS HEADLIGHTS FORD MOTOR COMPANY AND / OR NHTSA NEEDS TO EXPAND THE NUMBER OF FORD / MERCURY VEHICLES THAT SHOULD COME UNDER THIS RECALL (15S39) THIS IS NECESSARY BECAUSE HIS LOSS OF HEADLIGHTS COULD HAVE LED TO A CRASH. RIGHT NOW, THE DEALERS ARE ASKING FOR $125 SERVICE FEE JUST TO DIAGNOSE AND ANYWHERE FROM $480 TO $600 FOR PARTS AND LABOR. I FEEL THAT BECAUSE OF THE SIMILAR NATURE OF THE FAILURE OF THE LCM THAT THE RECALL SHOULD BE EXPANDING TO COVER HIS VIN AND THE LCM BE REPLACED FREE OF CHARGE.

STEERING STOPS WORKING WHILE DRIVING. I HAVE TO SLAM BRAKES STOP TURN THE CAR OFF AND ON THEN IT WORKS AGAIN FOR A FEW MILES.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH AT NIGHT, THE HEADLIGHTS TURNED OFF WITHOUT WARNING. THE CONTACT UTILIZED THE HIGH BEAM HEADLIGHTS. THE CONTACT TOOK THE VEHICLE TO MOFFITT'S FORD LINCOLN (515-432-6336, LOCATED AT 1819 SE MARSHALL ST, BOONE, IA 50036) WHERE IT WAS DIAGNOSED THAT THE LIGHTING SYSTEM NEEDED TO BE REPLACED. THE PART WAS ORDERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,699.

AIR BAG LIGHT BLINKS CODE 34 INDICATING PROBLEM WITH PASSENGER PRE-TENSIONER. SUSPECT AIR BAGS INOP. DEALER QUOTED $1,500 TO REPAR

THE CAR WILL SUDDENLY AND WITHOUT WARNING ACCELERATE TO 5000 RPM'S. HAD THROTTLE BODY AND MAS REPLACED WHICH SEEMED TO HELP. HOWEVER, IT STILL HAPPENS ONCE IN A WHILE (ONCE EVERY 3 WEEKS AVERAGE). USUALLY HAPPENS AFTER SHIFTING FROM PARK TO DRIVE AND DRIVING FORWARD AT LOW SPEEDS (AROUND 5-10 MPH). HASN'T HAPPENED AT HIGHER SPEEDS. WAS TOLD BY ONE MECHANIC THAT THE COMPUTER IS DEFECTIVE???.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS THE RACK AND PINION NEEDING TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

POWER STEERING ASSIST MODULE STOPED WORKING FOR NO REASON WHILE I WAS DRIVING. MANY OTHER COMPLAINTS WITH THIS PROBLEM MY MECHANIC IS TELLING ME IT IS A 50% CHANCE I MAY HAVE TO REPLACE THE ENTIRE STEERING COLUMN.

WHILE DEIVING A MESSAGE ON THE DASH STATED TO STOP WHILE IT IS SAFE. THE CAR PROCEDED TO STALL. IT COULD NOT BE STARTED. I HAPPEN TO BE IN THE MIDDLE OF THE ROAD AND REQUIRED TO CALL FOR HELP TO PUSH THE VEHICLE TO THE SIDE. I WAS ABLE TO START THE CAR LATER THAT DAY TO DRIVE IT HOME. THIS IS THE FORTH TIME IT HAPPENED OVER AN 18 MONTH PERIOD. I WAS VERY LUCKY THAT I WAS NOT IN HEAVY TRAFFIC OR ON A HIGH SPEED ROAD DURING ANY OF THESE EVENTS. I DID HAVE THE CAR TO A REPAIR SHOP AFTER THE LAST TIME IT HAPPENED AND DESCRIBED THE PROBLEM TO THE MCHANIC. REPAIRS WERE MADE BUT NOTHING TO DO WITH THIS PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE AND IT APPEARS THAT IT HAS BEEN REPORTED MANY TIMES. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL ON THIS ISSUE. I DON'T KNOW WHAT TO DO AT THIS TIME OR WHETHER I SHOULD CONTINUE USING THE VEHICLE.