MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2008 MERCURY MARINER
    - RIVERSIDE, CA

    TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT IT WAS A KNOWN FAILURE AND THE STEERING COLUMN OR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 MERCURY MOUNTAINEER
    - BALTIMORE, MD

    TAKATA RECALL WHILE MY VEHICLE IS IN MOTION, & WHEN I STOP AT A STOP LIGHT, IT'S SUDDENLY SHUTS OFF. THIS HAS HAPPENED SEVERAL TIMES WHILE ON THE HIGHWAY AT HIGHWAY SPEEDS, & ON CITY STREETS AT NORMAL SPEEDS. IT HAS PROVEN DANGEROUS SEVERAL TIMES. WHEN I PUT THE VEHICLE IN REVERSE, THE VEHICLE JERKS VERY HARD. ALSO WHEN I DRIVE FOR MORE THAN 6 TO 7 MILES AT HIGHWAY SPEEDS, A TIRE PRESSURE SENSOR COMES ON.

    Source: NHTSA WEB SITE
  • 2008 MERCURY MARINER HYBRID
    - EAGLE GROVE, IA

    "TAKATA RECALL" WHEN I WAS LEAVING A STORE YESTERDAY I NOTICED THAT MY ABS, BRAKE LIGHT CAME ON ALONG WITH A DESCRIPTION INDICATING MY CHECK BRAKE SYSTEM. I NEVER NOTICED AN ISSUE WITH MY BREAKS PRIOR TO THESE SIGNALS COMING ON AND MY FIANC'S CAR HAD BEEN FUNCTIONING WELL FOR THE LAST FOUR YEARS. I NORMALLY DRIVE THE SUV SO WHEN I NOTICED IT SAID THAT I MADE SURE THE BREAKS WERE WORKING WHEN I STARTED TO MOVE. I DID NOTICE THAT THE BREAKS REQUIRED MORE OF A FIRM PUSH WHEN I WAS NEEDING TO COME TO A SPOT. I DIDN'T HAVE ANY ACCIDENTS OR CAUSED ME TO RUN ANY STOP LIGHTS OR STOP SIGNS. HOWEVER, AFTER DOING MY OWN RESEARCH I DID FIND OUT THAT THIS IS A PROBLEM FOR THE 2008 MERCURY MARINERS AND FROM SOME OF THE WARNINGS I HAVE READ STATED THE BREAKS ENDED UP FAILING AFTER THIS ALL ACCRUED AND ABOUT GOT THEM INTO ACCIDENTS. WITH THE NHTSA ALREADY INVESTIGATING THE '2006-2012 FUSION AND LINCOLN MKZ AND THE 2006-2011 MERCURY MILAN' MODELS WITH THE SAME ISSUES, IT SEEMS THE ISSUE IS BIGGER THAN JUST THE MERCURY MARINER.

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - CHALMETTE, LA

    WHILE DRIVING THE POWER STEERING HAS WENT OUT SEVERAL TIMES. AT THE TIME THE DASHBOARD INDICATOR WOULD SAY "POWER STEERING ASSIST FAULT" AND SHORTLY AFTER THAT SAY "SERVICE ADVANCETRAC". UPON RESEARCH I HAVE NOTICED THERE HAS A BEEN A RECALL FOR THE 2011-2015 MERCURY MILAN MODELS BUT NOT THE 2010. I HAVE FOUND A TON OF OTHERS WITH MY VEHICLE EXPERIENCING THIS PROBLEM WITH THE MILEAGE RANGING FROM LOW TO HIGH. THIS IS A VERY UNSAFE SITUATION TO EXPERIENCE WITH YOUR FAMILY IN THE VEHICLE AND HAVE THIS HAPPEN. THIS NEEDS TO BE ADDED TO THE OTHER MODEL MILIANS RECALLS.

    Source: NHTSA WEB SITE
  • 2000 MERCURY SABLE
    - HOUGHTON, MI

    TL* THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HANDLED POORLY AND WAS UNSTABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENTIRE SUSPENSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS INVALID.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - CHARLOTTE, NC

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT PASSENGER SIDE DOOR HANDLE CRACKED AND DID NOT LOCK THE DOOR. THE CONTACT CALLED HUNTERSVILLE FORD AT 704-875-6547 (LOCATED AT 13825 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND WAS QUOTED A HIGH COST FOR THE REPAIR. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE DOOR HANDLE WAS REPLACED AT AN AFFORDABLE COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 1999 MERCURY GRAND MARQUIS
    - NEW PARIS, OH

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

    Source: NHTSA WEB SITE
  • 2008 MERCURY MILAN
    - LAKE CHARLES, LA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 474-0070) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - LAVERGNE, TN

    DRIVING AROUND 35 MPH ON A CURVY CITY STREET AND A ERROR MESSAGE TO SERVICE POWER STEERING SOON ALERTED ME. BEFORE I COULD GET A QUARTER OF A MILE DOWN THE ROAD THE SERVICE POWER STEERING NOW MESSAGE APPEARED, WITHIN MINUTES AFTER THAT MY POWER STEERING COMPLETELY LOCKED UP WHILE I WAS DRIVING. HAD TO GET MY CAR TOWED AND THE INDEPENDENT MECHANIC SHOP QUOTED ME UPWARDS UP $1250 FOR THE REPAIR. MY CAR HAS ROUGHLY 84,000 MILES ON IT. IF THEY ARE RECALLING THE 2011 MODEL FOR THIS REPAIR THEN OBVIOUSLY THE 2010 SHOULD BE RECALLED AS WELL IF IT HAS THE SAME MALFUNCTIONS, PARTS AND ASSEMBLIES. THIS IS MY ONLY SOURCE OF TRANSPORTATION AND I CAN'T AFFORD SUCH A COSTLY REPAIR.

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - PLANO, TX

    VEHICLE WELL MAINTAINED. 81,000 MILES. GETTING 3 4 AIRBAG CODE. I AM SEEING REPAIRS AROUND $1300-$1400. AND MANY MANY FOLKS ARE HAVING THE SAME ISSUE. CAR INSPECTION DUE THIS MONTH. PLEASE FORCE MANUFACTURER TO COVER THIS SAFETY REPAIR.

    Source: NHTSA WEB SITE