MERCURY Complaints

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 65 MPH, THE RPMS INCREASED, BUT THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2018. FLOOD FORD OF EAST GREENWICH (2545 S COUNTY TRAIL, EAST GREENWICH, RI 02818) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR AND WOULD LET THE CONTACT KNOW WHEN THEY ARRIVE. THE MANUFACTURER CALLED THE DEALER AND WAS INFORMED THAT THE CONTACT WAS NOT ON THEIR LIST TO RECEIVE REPLACEMENT AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I BELIEVE MY VEHICLE SHOULD BE PART OF THE NHTSA RECALL CAMPAIGN NUMBER: 14V284000 I WAS DRIVING THE VEHICLE WHEN I LOST ALL STEERING IT WAS SCARY AND VERY DANGEROUS. PLEASE MAKE THIS A WIDER RECALL SO I CAN HAVE MY CAR FIXED. THANK YOU.

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR HATCHBACK PANEL WAS CRACKED IN SEVERAL LOCATIONS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER (FIVE STAR FORD, 6618 NE LOOP 820 AT RUFE SNOW, NORTH RICHLAND HILLS, TX 76180-7844, 817-500-0097) AND WAS INFORMED THAT THEY COULD NOT REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 100,000.

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

WHEN I TURN THE CAR LET RIGHT WHILE TRAVELING AT ANY SPEED THE STEERING DOES NOT RETURN TO THE CENTER POSTITION. THE STEERING SEEMS TO GET HUNG UP ON VARIOUS POINTS LEFT OR RIGHT SLOW OR FAST. THE STEERING KNUCKLE LOOKS RUSTED.

I PURCHASED MY HUSBAND A 2009 MERCURY MARINER VERY RECENTLY FRIDAY DECEMBER 12/21/18 TOOK DELIVERY OF VEHICLE, HAD IT SHIPPED UP FROM SEWELL AUDI, SUGAR LAND, TX. MY HUSBAND DROVE THE VEHICLE THE DAY OF DELIVERY, WE TOOK IT OUT FOR DINNER @ A LOCAL FOOD CHAIN, NO ISSUES. SATURDAY MORNING, I TOOK THE VEHICLE OUT ON A CHRISTMAS SHOPPING ERRAND IN THE MORNING. THE MARINER DROVE FINE AND IT IS OR SEEMED LIKE A NICE LITTLE SUV. I WAS NEGOTIATING A TURN INTO A SUPER TARGET @ 144TH & I-25 BASICALLY THE POWER STEERING QUIT WORKING IMMEDIATLEY. I NEARLY COULDN'T MAKE IT INTO THE PARKING LOT OUT OF ON COMING TRAFFIC. I CALLED MY HUSBAND HE DROVE UP INSPECTED UNDER THE HOOD IT WAS THEN HE NOTICED NO POWER STEERING PUMP NO POWER STEERING RESERVOIR, MUST BE ELECTRIC. I GOT IN THE VEHICLE HE CAME UP IN AND FOLLOWED HIM IN THE MERCURY MARINER PREMIER.HE WORKS A PHYSICALLY DEMANDING JOB UNION JOURNEYMAN ELECTRICIAN / CONSTRUCTION & WAS BARELY ABLE TO TURN AND DRIVE THE VEHICLE TO MY GRAND DAUGHTER WHICH LIVES A FEW MILES AWAY. THE LONG STORY SHORT I WONDER WHAT WOULD HAVE OCCURRED @ HIGHWAY SPEEDS ON I-25. I THINK CHEVROLET HAD A IGNITION KEY PROBLEM WHICH OCCURRED WHICH RESULTED IN SOME DEATHS ESPECIALLY TO SOME FEMALE DRIVERS, BASICALLY IF YOU LACK THE PHYSICAL ABILITY TO DRIVE A AUTO WITH OUT POWER STEERING SOMETHING COULD REALLY GO WRONG REALLY QUICK. PLEASE HELP JUST SHELLED OUT MONEY FOR THE VEHICLE, MONEY FOR SHIPMENT, & NOW FROM MY RECENT RESEARCH A VERY COSTLY REPAIR AS EXTENSIVE AS REPLACING THE STEERING COLUMN, SHAME ON THE DEALER THAT SOLD US THE AUTO AND WE HAVE ALWAYS DRIVEN FOMOCO VEHICLES, BUT SHAME ON THEM THEIR UH OH COULD HAVE RESULTED IN DEATH OR INJURY TO WHO EVER WOULD HAVE DRIVEN THE VEHICLE. I HAVE A ZIP DRIVE ON THE VEHICLE HOW MAY I PHYSICALLY GET A COPY OF THIS INFO, TO YOU?

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). GRIECO FORD DELRAY BEACH (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483, 561-278-0303) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 45 MPH, THE RE-GEN BRAKE DISABLED WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE AS INTENDED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE BACKING OUT OF THE DRIVEWAY, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO THE LOCAL DEALER (DANA FORD, 266 W. SERVICE, STATEN ISLAND, NY) WHO INDICATED THAT THE VEHICLE WAS SERVICED IN OCTOBER OF 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT INDICATED THAT THE SAME FAILURE LISTED IN THE RECALL HAD OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. *TT CONSUMER STATED STEERING COLUMN NEEDED TO BE REPLACED.*JB