MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE BACKING OUT OF THE DRIVEWAY, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO THE LOCAL DEALER (DANA FORD, 266 W. SERVICE, STATEN ISLAND, NY) WHO INDICATED THAT THE VEHICLE WAS SERVICED IN OCTOBER OF 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT INDICATED THAT THE SAME FAILURE LISTED IN THE RECALL HAD OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. *TT CONSUMER STATED STEERING COLUMN NEEDED TO BE REPLACED.*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KLABEN FORD LINCOLN INC. (1089 W MAIN ST, KENT, OH 44240, (330) 673-3139) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. WHEN THE CONTACT ATTEMPTED TO CLOSE THE DRIVER'S DOOR, THE LATCHING MECHANISM DID NOT ENGAGE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 147,500.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (MARK MCLARTY FORD, 4400 LANDERS RD, NORTH LITTLE ROCK, AR 72117, 501-945-1200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WAS SLOWING TO TURN IN SHOPPING PLAZA LOSE POWER STEERING ALMOST RAN WOMEN OVER CROSS DRIVE WAY CAR WOULD NOT STEER WITHOUT MUCH FORCE THIS IS DANGEROUS HOW MANY MUST DIE BEFORE FORD FIXES THIS DO THEY REMEMBER GAS TANKS ? MY NEXT CALL IS TO 60 MINUTES .

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (DUNPHY FORD, 7700 FRANKFORD AVE, PHILADELPHIA, PA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR FLASHED THREE TIMES AND REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,621. *TT CONSUMER STATED DRIVERS SIDE SEAT BELT MECHANISM FAILED. SEAT BELTS AND AIR BAGS CEASED WORKING.*JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE PLASTIC COVER OF THE INTAKE MANIFOLD FRACTURED AND LEAKED WATER ALL OVER THE YARD WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). MONTROSE FORD (3960 MEDINA RD, FAIRLAWN, OH 44333, (330) 666-0711) WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER PROVIDED THE OPTION OF A LOANER VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN FIELD SERVICE ACTION NUMBER: 13N03 (ELECTRONIC THROTTLE BODY EXTENDED COVERAGE). THE CONTACT ALSO STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED FOR THREE DAYS OR LONGER, IT BECAME MORE DIFFICULT TO STOP THE VEHICLE AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT TRAVELED THROUGH A RED LIGHT DUE TO THE FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE MASTER CYLINDER MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN ANY BRAKE SYSTEM RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS INSPECTED FOR A POSSIBLE RECALL BY THE PREVIOUS OWNER FOR A SEAT BELT AND PASSED THE INSPECTION. THE CONTACT REPORTED THAT THE SEAT BELTS WERE UNLATCHING WHILE HE WAS DRIVING. THE CONTACT CALLED AUTONATION LINCOLN CLEARWATER (2085 GULF TO BAY BLVD, CLEARWATER, FL 33765, (727) 231-1380) AND LEFT A MESSAGE FOR THEM TO CALL HIM BACK. THE CONTACT DID NOT RECEIVE A RESPONSE FROM THE DEALER. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE SEAT BELTS WERE INSPECTED BY THE PREVIOUS OWNER AND WAS NO LONGER THEIR ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.