MERCURY Complaints

2011 MERCURY MILAN WAS BEING DRIVEN WHEN POWER STEERING ASSIST QUIT AND VEHICLE WAS ALMOST IMPOSSIBLE TO STEER. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THAT MOST 2011 MILANS HAD RECALLS FOR THIS FAILURE BUT MY CAR WAS NOT ON THE RECALL LIST. I LOOKED UP THE FAILURE AND THE RECALL 15V340000 AND FORD'S 15S34 LISTED THE EXACT FAILURE THAT MY CAR EXPERIENCED. WHY SHOULD I HAVE TO PAY THE ESTIMATED $2000 REPAIR ON AN ISSUE THAT IS WELL DOCUMENTED AS BEING A SAFETY HAZARD. THE FORD DEALERSHIP WOULD NOT HELP ME RESOLVE THIS PROBLEM AND I HAVE A VEHICLE THAT CAN NOT BE DRIVEN.

POWER STEERING CONTROL MODULE PSCM) AND CLUSTER MODULE WENT OUT, STEERING IS NOT SAFE, VERY HARD TO STEER

MY POWER STEERING GOES OUT WHILE DRIVING AND SOMETIMES FAILS TO ENGAGE UPON STARTING THE VEHICLE. I CAN HEAR THE SENSOR CLICK ON WHEN STARTING THE VEHICLE AND IF IT DOESN'T CLICK THEN THE POWER STEERING DOESN'T WORK. I'VE CONTACTED THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY IT DOESN'T APPLY TO MY VEHICLE ALTHOUGH I MATCH THE DESCRIPTION IN THE RECALL. THE RECALL NUMBER IS 14S05. I CONTACTED FORD WHO SAID THEY ALREADY DID THE REPAIR BEFORE I OWNED IT WHILE ALSO SAYING THE RECALL DOESN'T APPLY TO MY VEHICLE. SAID THE PREVIOUS REPAIR WAS ONLY COVERED FOR 1 YEAR/12000 MILES. I'M HAVING THE EXACT ISSUE AS RECALL 14S05. I TALKED TO GLES IN THE PHILLIPPINES CALL CENTER. I ASKED TO SPEAK TO SOMEONE HIGHER UP AND THEY SAID I MUST SEND A LETTER TO THE MAIN OFFICE IN MICHIGAN. I'VE BEEN TRYING TO GET SOME ASSISTANCE AND THIS AND KEEP GETTING THE RUN AROUND. SO HERE I AM.

TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.

ON OCTOBER 18, 2018 I RECEIVED THE POWER STEERING ASSIST FAILURE ERROR ON MY INSTRUMENT PANEL WHEN TURNING ON MY VEHICLE. I HAD DRIVEN IT EARLIER IN THE DAY WITHOUT ISSUE. PREVIOUSLY I HAD THE OCCASIONAL WARNING NOISE AND QUICK FLASH OF AN ERROR (TOO QUICK FOR ME TO READ ALL THE WAY) AND WOULD HAVE MOMENTARY DIFFICULTY TURNING. THIS ISSUE MAKES IT ALMOST IMPOSSIBLE TO STEER THE VEHICLE. RESEARCH INDICATES THAT IT IS MOST LIKELY A MALFUNCTIONING TORQUE SENSOR. I REACHED OUT TO FORD AFTER LEARNING OF RECALLS FOR THE 2009 MODEL YEAR. I WAS INFORMED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. FORD WAS UNWILLING TO ASSIST WITH THE COST OF REPAIRS IN ANY WAY. THEIR SUGGESTION WAS TO KEEP THE RECEIPT ON THE SLIM CHANCE THAT THE RECALL WOULD BE EXPANDED. THIS IS UNACCEPTABLE. HAD I BEEN ON A HIGHWAY WHEN THIS OCCURRED IT COULD HAVE BEEN FATAL TO MYSELF OR OTHERS. THIS REPAIR WILL COST IN THE NEIGHBORHOOD OF $1000 OR MORE. I WILL NEED TO HAVE THE WORK DONE AT A DEALERSHIP TO ENSURE THE REPAIR IS DONE CORRECTLY AND THAT FORD WON'T GIVE ME REIMBURSEMENT ISSUES SHOULD THE RECALL BE EXPANDED. THIS OCCURRED LESS THAN A YEAR AFTER THE FUEL INLET VALVE FAILED ON THE VEHICLE, CAUSING IT TO SHUT DOWN WHILE DRIVING AND RENDERING IT UNABLE TO BE STARTED. THE REAR HATCH HAS NOT BEEN ABLE TO BE OPENED FOR OVER THREE YEARS BECAUSE OF AN ISSUE WITH THE LATCH. I HAVE HAD ISSUES WITH THE CLIMATE CONTROL SYSTEM AND WELL. THERE WERE ISSUES WITH AIR CONDITIONING WHEN I PURCHASED THE VEHICLE (APRIL 2015). THE ISSUES WERE NOT APPARENT PREVIOUS TO PURCHASE BECAUSE OF THE WEATHER AT THE TIME. WITHIN A MONTH THE WEATHER WARMED UP. WHEN I ATTEMPTED TO USE THE A/C IT WAS ONLY BLOWING HOT AIR. THE DEALERSHIP WAS WILLING TO FIX THE ISSUE FREE OF CHARGE BECAUSE OF THE CIRCUMSTANCES. HOWEVER, THE ISSUE IS OCCURRING AGAIN EVEN AFTER HAVING AN A/C RECHARGE PERFORMED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. TED BRET FORD (11165 FAIRFAX BLVD, FAIRFAX, VA) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT AIRBAG WAS REPLACED.*JB

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, (252) 482-2144) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,409. *TT CONSUMER STATED THROTTLE BODY WAS REPLACED AFTER A MONTH OF BEING AT THE DEALERSHIP. THERE HAS BEEN A RECALL ON CERTAIN MILANS FOR THIS SAME ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

ABS LIGHT CAME ON AND BRAKE SYSTEM FAILED TO STOP THE VEHICLE UNTIL PRESSED HARD THE BRAKE PEDAL. THE ABS LIGHT COMES ON AND OFF. GAVE THE VEHICLE FOR DIAGNOSTICS TO MECHANIC - CODES U0418 INVALID DATA FROM BRAKE CONTROL MODULE, CODES C1478, C1479, C1480, WHEEL BRAKE PRESSURE CONTROL PLAUSIBILITY, U2023 COMMUNICATION NETWORK FAULT, MECHANIC GAVE ESTIMATE OF $5542.00 TO REPLACE ABS CONTROL ASSEMBLY. I CALLED FORD CUSTOMER SERVICE, THEY DECLINED TO ASSIST AT THIS TIME. NO HELP PROVIDED TO PUT MY VEHICLE BACK ON ROAD. THIS IS A SAFETY ISSUE.

STEERING ASSIST FAULT INDICATOR IS SHOWING ON DASH. POWER STEERING IS NOT WORKING AND UPON RESEARCH WITH MECHANIC FORD, MERCURY HAD A RECALL 14V284000 ON AUTOS FOR YEARS 2008, 2009, 2010 AND 2011. I CHECKED INTO THE RECALL AND WAS TOLD MY VIN FOR MY CAR DID NOT QUALIFY. SO HOW CAN FORD/MERCURY PUT THIS RECALL ONLY ON CERTAIN CARS (VIN SPECIFIC) AND MY AUTO JUST HAPPENS TO HAVE THIS VERY SAME ISSUE? WHY IS MY VEHICLE NOT COVERED? I AM NOW UNABLE TO GET MY CAR REPAIRED. CURRENTLY CANNOT STEER AUTO WITH EASE.

TL* THE CONTACT OWNS A 2003 MERCURY MARQUIS. THE CONTACT STATED THAT THE POWER STEERING WOULD SEIZE. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE POWER STEERING OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER AND MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 66,000. THE VIN WAS UNKNOWN. *BF CONSUMER HAS REPAIRED THE VEHICLE.*JB