MERCURY Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WERE NO FAILURES WITH THE OEM TIRES UNTIL AFTER THEY WERE CHANGED. THE VEHICLE WAS TAKEN TO SPITZER FORD (3737 STATE RD, CUYAHOGA FALLS, OH 44223, (330) 325-4195) AND THEY STATED THAT THEY COULD NOT PROVIDE A PERMANENT REMEDY, BUT WOULD RESURFACE THE ALUMINUM AROUND THE TIRES, WHICH WAS THE CAUSE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED AFTER TAKING THE VEHICLE TO THE DEALER SEVERAL TIMES. THE CONTACT WAS UNCERTAIN IF THE AIR PRESSURE MAY GO COMPLETELY LOW TO FLAT WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INTERIOR LIGHTING, HEADLIGHTS, TAIL LIGHTS, AND TAG LIGHTS ALL FAILED TO WORK. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608) AND A RELAY JUMPER WAS PERFORMED ON THE LIGHTS; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 95,000.

I AM RECEIVING FALSE READINGS AS TO THE ACTIVATION OF THE AIR BAGS. THIS HAPPENS WHEN I AM STARTING THE VEHICLE AND ALSO WHEN I AM OPERATING THE VEHICLE ON THE HIGHWAY. I CAN TURN THE VEHICLE OFF AND RESTART IT, AND SOMETIMES THE INDICATOR WORKS PROPERLY AND SOMETIMES IT DOES NOT. I EXPERIENCE THE SAME PROBLEM SOMETIMES WHEN THE PASSENGER SEAT IS OCCUPIED. MY CONCERN IS THE FACT I DON'T KNOW IF MY AIRBAG IS OPERATIONAL OR NOT. I CONTACTED MY LOCAL DEALER AND WAS INFORMED I WOULD BE CHARGED $99 TO JUST HAVE IT CHECKED. I HAVE NOT DONE SO.

I GOT MY 2007 MERCURY MONTEGO PREMIER FROM MY MOM, WHO I BOUGHT IT FROM. AT THAT TIME, THERE WAS ONLY 52,000 MILES ON IT. AT 52,000 MILES, WHENEVER THE CAR WOULD BE PUT IN DRIVE OR REVERSE, IT WOULD LUNGE FORWARD. OVER THE YEARS, THE PROBLEM HAS GOTTEN WORSE AND WORSE WHERE NOW WHEN PUTTING GREEN THE CAR IN DRIVE OR REVERSE, THE CAR LUNGES FORWARD TO THE POINT THAT I HAVE NO CONTROL OF HOW FAR IT WILL LUNGE. IT'S SO BAD THAT I WORRY THAT I MIGHT HIT SOMEONE WITH MY CAR JUST BACKING UP. NOW, AT 130,000, THE TRANSMISSION APPEARS TO HAVE GOTTEN EVEN WORSE WHERE IT IS SLIPPING IN 2ND GEAR. YOU GIVE THE CAR GAS AND IT SEEMS TO JUST BE AT A STAND STILL, THEN A) OF A SUDDEN, THE WHOLE CAR JUST THROWS ITSELF, AND ANY PASSENGERS IN THE CAR, FORWARD AND JUST SHAKES THE ENTIRE VEHICLE. I'M SURPRISED I HAVEN'T GOTTEN WHIPLASH FROM IT, BUT IT'S SO INTENSE WHEN IT SLIPS GEARS AND THEN GETS BACK INTO GEAR, THAT I WOULD COMPARE IT TO SOMEONE BEING HIT FROM BEHIND AT ABOUT 20 MPH.. THAT'S HOW ROUGH IT IS. THE NHTSA IS AWARE OF THIS ISSUE. THEY STATE THAT THEE AREN'T ENOUGH COMPLAINTS, BUT I KNOW THAT NOT TO BE TRUE. IF THEY PENT SOME TIME GOING ONLINE A HUGE NUMBER OF OWNERS OF THIS VEHICLE HAVE COMPLAINED BOUTON THIS ISSUE, BUT NOTHINGS BEEN DONE. TO ME, IT SEEMS LIKE THE MONEY THEY MUST GET FROM COMPANIES LIE FORD IS MORE LIKE HIGH MONEY AND HE SAFETY OF THE DRIVERS AND THE PEOPLE ON THE ROAD COMESSAGE SECOND TO THIS VERY SERIOUS AND VERY POSSIBLE DANGEROUS MATTER.

THE STEERING BOX TORQUE SENSOR WAS A PART OF THE 2014 FORD RECAL. THE PREVIOUS OWNER HAD THE SENSOR REPLAIRED IN COMPLIANCE WITH THE RECALL IN NOVEMBER OF 2014.. I PURCHASED THE VEHICLE AS USED IN DECEMBER OF 2017. IN DECEMBER 2018 THE SENSOR FAILED AGAIN WHILE I WAS DRIVING, WHICH CAUSED THE STEERING TO BECOME HARD TO OPERATE; EXACTLY 4 YEARS AND 1 MONTH AFTER THE INITIAL RECALL REPAIR. I TOOK THE VEHICLE TO A FORD REPAIR SHOP AND WAS INFORMED, AFTER BEING CHARGED $75.00 FOR THE DIAGNOSIS, I WAS TOLD THAT THE RECALL WOULD NOT BE HONORED BECAUSE OF THE PREVIOUS REMEDY PERFORMED IN 2014. IF THE PROBLEM WAS FIXED WHY DOES 4 YEARS AND 1 MONTH LATER THE SAME PROBLEM OCCURS? APPARENTLY THE FAULTY SENSOR WAS NOT FIXED.

I WAS PUTTING MY CAR IN PARK AND THE LIGHTS FLICKERED A FEW TIMES THE CAR LOCK AND UNLOCKED A SEVERAL TIMES. I CUT THE CAR OFF AND WHEN I TIRED TO OPEN THE DOOR I COUNT OPEN IT OR LET THE WINDOWS DOWN. NO WINDOWS OR DOORS WOULD OPEN. I WAITED 5 TO 10 MINUTES. I TURNED THE CAR OWN AND ALL THE DOORS AND WINDOWS WORKED EXCEPT DRIVERS DOOR. UNABLE TO OPEN DRIVERS DOOR FROM INSIDE. I HAVE TO RULE DOWN WINDOW TO OPEN DRIVER DOOR.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. LARRY H. MILLER SUPER FORD SALT LAKE CITY (1340 S. 500 W, SALT LAKE CITY, UT 84115, (801) 783-4473) AND KEN GARFF WEST VALLEY FORD (4091 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 559-0500) WERE CONTACTED AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

MY CAR HAS A MALFUNCTION WITH THE POWER STEERING ASSIST. IT WENT OUT OF MY ON THE FREEWAY COMING HOME FROM GLENDALE, AZ TO RIVERTON, UT. IT WAS SO SCARY AND SO DIFFICULT TO GET HOME! MY MECHANIC INFORMED ME THERE WAS A RECALL ON THIS PART. HOWEVER, SOMEHOW MY VIN IS NOT SHOWING THIS RECALL EVEN THOUGH IT IS THE EXACT YEAR, MAKE AND MODEL AFFECTED. AFTER DOING SOME RESEARCH IT TURNS OUT THAT FORD ONLY RECALLED A FRACTION OF THE VEHICLES THAT WAS MANUFACTURED WITH THIS FAULTY PART. HOW ARE THEY ONLY ACCOUNTABLE FOR SOME OF THE VEHICLES AFFECTED? CLEARLY I HAVE THE SAME FAULTY PART IN MY VEHICLE. I'VE CALLED EVERY DEALERSHIP IN THE VALLEY TRYING TO FIND INFORMATION ON WHY IT IS A "LOTTERY" ON WHO GETS THE RECALL FIXED AND WHO DOESN'T. THEY HAVE BASICALLY ALL TOLD ME TO GET STUFFED. I CAN'T DRIVE MY CAR AND THE PART IF VERY DIFFICULT TO FIND OUTSIDE OF THE DEALERSHIP, WHO I DO NOT WANT TO GO THROUGH AFTER HAVING THEM REFUSE TO CORRECT AN ISSUE THAT HAS A RECALL ASSOCIATED WITH IT. FORDS RECALL 14S05.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DEWEY FORD (3055 SE DELAWARE AVE, ANKENY, IA 50021, (515) 259-8600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WAS LEAVING MY CHURCH PARKING LOT GOING STRAIGHT UP THE ISLE DOING MAYBE 15 MILES PER HOUR WHEN A CAR BACKED OUT RIGHT IN FROM OF ME. WHEN I SLAMMED MY BRAKES ON THE PEDDLE WENT TO THE FLOOR WITH NO RESPONSE. I PULLED MY EMERGENCY BRAKE TO STOP WITH JUST A FEW INCHES. THIS IS THE THIRD TIME IT HAS HAPPENED. IF I SLOWLY APPLY PRESSURE TO THE PEDDLE IT STOPS NORMALLY. AFTER REPLACING BRAKE PADS, ROTORS, AND BLEEDING ALL 4 LINES MULTIPLE TIMES IT HASN'T HELPED AND THIS PAST SUNDAY 1-6-2019 WAS A VERY CLOSE CALL. I RESEARCHED THE ISSUE ONLINE AND CAME ACROSS 42 OTHER COMPLAINTS OF THE SAME THING ON ANOTHER SITE.