MERCURY Complaints

The contact owns a 2006 Mercury Montego. The contact stated that while parallel parking, the vehicle independently accelerated and lunged forward. There were no warning lights illuminated. The contact stated that the failure was due to the throttle body. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving 48 MPH, a Police Officer pulled the contact over and informed her that the taillights were inoperable. No warning light was illuminated. The vehicle was drivable and was taken to an independent mechanic and the bulbs were replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer then referred the contact to NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

The contact owns a 2010 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that he had both feet on the brake pedal, however the vehicle did not stop. The vehicle independently accelerated. The contact stated that the wheels were squealing. The contact stated that the failure occurred while approaching a stop light. The contact's vehicle rear-ended the vehicle in front of his vehicle. The contact's vehicle was damaged to the front bumper. The vehicle was driven to the contact's residence. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75, 000.

The contact owns a 2003 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed, the headlights failed to operate as needed. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the lighting control module needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 15V861000 (Exterior Lighting). The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,000.

The contact owns a 2006 Mercury Montego. The contact stated that while driving at slow speeds and attempting to depress the accelerator pedal, the vehicle was jerking and shuddering. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. A local dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 184,000.

My name is [XXX] and I own a 2010 Mercury Milan. I bought it on [XXX] from an 84 year old woman who take good care of it. It had 91,000 miles which were mostly hwy miles. She kept records of all her oil changes. After having it for almost 3 years and keeping up with it myself, on February 27,2024 in the morning I put brake fluid in the car. I had brake pads and rotors done on the car in August 2023. On the evening of [XXX], my son and I took a ride to the local 7/11 which is 5 minutes away. While driving home and coming to the traffic light at the beginning of my neighborhood the light turned red. As I proceeded to stop my foot went all the way to the ground and I had no brakes. I had to go through the light because i could not stop. The car was flying down the road because it is a very steep hill. I tried to pull the emergency brake and nothing happened. I was nearing the end of the road going 40 MPH due to the hill. I thought I was going to hit my neighbors house at the bottom of the hill. My son grabbed the steering wheel to turn it and I went up on my curb, across my lawn and crashed into a storage tent on my driveway. My car was wedged inside the tent which was filled with furniture and other belongings. I called Ford Corporation in reference to this recall from December 2019 for 2010 Mercury Milans. Then I spoke with a Ford dealership in Smithtown where they were rude and said the car was 14 years old and I may have to pay if they didn't find my car was part of the recall. I tried calling several other numbers in Washington and was finally told to upload the horrible situation that had occurred due to my brakes not working on this website. Someone needs to look at my car to make sure this will not happen to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Upon starting the vehicle, the steering wheel is firm and very difficult to manouver. It requires a great amount of strenght to just turn. The vehicle was diagnosed by the dealer and by a mechanic and both said there was a problem with the steering wheel.

After turning the car on one morning, an alert displayed on the dash saying "Power Steering Assist Fault" and "Service Advancetrac". I turned the car off, and back on, but the same message appeared. When driving, there is no power steering and it is difficult to turn the steering wheel. The Milan only has 110,000 miles. Ford needs to issue a recall as this is obviously a defect affecting many customers.

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights were not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

Light control module was replaced per recall via Ford and new LCM became faulty after 4 years. Ford will not replace recalled part due to warranty on recalls. Apparently from Ford and other mechanics, this is a common problem with the LCM not working for long even after replacement.