MERCURY Complaints

THERE IS A RECALL ON MY 2008 MILAN EVERY TIME I CALL THE FORD DEALER TO FIX THE PROBLEM THEY SAY THEY DON'T HAVE ANY AIRBAGS AND CALL BACK

SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. HAVE NOT RECEIVED A REPAIR NOTICE.

GRINDING NOISE IN STEERING WHEN TURNING THE STEERING WHEEL WHILE DRIVING AND ESPECIALLY WHILE SITTING STILL. STEERING IS NOT AS RESPONSIVE AS IT USE TO BE. THIS HAS EVOLVED OVER TIME WHILE BEING USED FOR THE LAST YEAR, IT DIDN'T HAPPEN ALL OF A SUDDEN. IT HAS GOTTEN TO THE POINT WHERE WE ARE AFRAID TO DRIVE IT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN 2017. THE DEALER (LUNDGREN MOTORS, US-53, EVELETH, MN 55734) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

"TAKATA RECALL" RECALL WAS ISSUED JANUARY 10,2017. I HAVE CALLED THEIR HOTLINE TWICE, AND EACH TIME THEY TELL ME THEY DO NOT HAVE A REMEDY TO THE PROBLEM. I TELL THEM HOW I HAVE 2 YOUNG KIDS AND FEEL UNSAFE. THEY TELL ME THEY WILL MAKE NOTE OF THIS. MY HUSBAND CALLED THE LOCAL FORD DEALERSHIP LAST WEEK. THEY TOLD HIM THAT THEY CALLED FOR THE PARTS, BUT THEY AREN'T AVAILABLE. TOLD HIM TO CALL BACK IN A MONTH TO TRY AGAIN. WHEN I CHECK MY STATUS ON THE WEBSITE IT READS: RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE HOW IS THIS ACCEPTABLE!? MY RECALL WILL BE 2 YEARS OLD IN 2 MONTHS AND NOTHING HAS BEEN DONE ABOUT IT! THEY SENT OUT PAPERWORK TO RENT A CAR, BUT I DON'T HAVE THE EXTRA FUNDS TO COVER THE EXTRA INSURANCE FORD SAID I'D NEED. THEY ALSO TOLD ME I'D HAVE TO PAY AN EXTRA $6/DAY, AS FORD IS ONLY COVERING $30/DAY. THEY TOLD ME I COULD HAVE THE RENTAL FOR UP TO 3 MONTHS. THIS CALL WAS MADE BACK IN JULY!!! THAT WOULD HAVE BEEN 4 WHOLE MONTHS OF PAYING FOR EXTRA INSURANCE AND MONEY FOR A RENTAL, AND THERE DOESN'T SEEM TO BE AN END IN SIGHT!

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER THE DEALER SIMMONS ROCKWELL FORD OF HALLSTEAD (23761 US-11, HALLSTEAD, PA 18822, 1-570-879-5000 AND 1-570 879-2134) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED FROM THE MANUFACTURER WHICH WAS BEYOND A REASONABLE TIME FRAME. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET AND WAS UNCERTAIN AS TO WHEN A FAILURE MAY HAPPEN WHILE WAITING FOR THE PART. THE MANUFACTURER WAS CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON JANUARY 11, 2018. THE CONTACT HAD SPOKEN WITH JACK METZER AUTO GROUP (1231 MONTOUR BOULEVARD, DANVILLE, PENNSYLVANIA 17821, 866-954-6856) AND WAS ADVISED THAT THEY WOULD ATTEMPT TO ORDER PARTS IN NOVEMBER OF 2018. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CONTINUE TO SPEAK WITH THE DEALER TO VERIFY IF PARTS WERE AVAILABLE FOR THE REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. NO FIX CURRENTLY AVAILABLE FOR MY "POTENTIALLY" AFFECTED VEHICLE. WHAT ARE THE NEXT STEPS?

WE RECEIVED A RECALL NEARLY 2 YEARS AGO ON POTENTIAL PROBLEM WITH AIRBAG IN THIS VEHICLE. WE HAVE CHECKED SEVERAL TIMES WITH DEALERSHIP AND HAVE YET NOT BEEN TOLD THEY HAVE THE FIX FOR THE PROBLEM. THE LETTERS WE HAVE RECEIVED HAVE STRONGLY URGED NO ONE RIDE IN FRONT PASSENGER SEAT. THIS VEHICLE IS DRIVEN BY MY WIFE AND SOMETIMES, MYSELF. WE HOWEVER ARE NOT COMFORTABLE WITH SOMEONE SITTING ON PASSENGER SIDE FRONT SEAT. SO THE EXTENDED TIME OF NEARLY TWO YEARS HAS BEEN EXTREMELY INCONVENIENT!

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT A STRONG ODOR OF GAS WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC. (1564 E PIKE ST, CLARKSBURG, WV 26301 (800) 344-1108) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL AFTER THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR THE FAILURE AND THE CONTACT WAS INFORMED THAT THE PURGE VALUE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,105.