MERCURY Complaints

TAKATA AIRBAG RECALL - I'M BEING TOLD THAT NO PASSENGERS ARE SAFE IN THE FRONT SEAT OF MY CAR UNTIL "FURTHER NOTICE". THIS CAR HAS BEEN IN THE RECALL PROCESS FOR OVER 2 YEARS AND NOW THERE IS NO END IN SIGHT. I CANNOT DRIVE SAFELY, I CANNOT SELL THE CAR AS IT CARRYS A LIABILITY. I CALL THE FORD REPAIR OFFICE EVERY FEW MONTHS AND AM ALWAYS TOLD THAT THE AIRBAG REPLACEMENT PART IS OUT OF STOCK. NO AIRBAG INCIDENT YET.

MY 20 YEAR OLD SON WAS DRIVING OUR 2010 ON THE STREET WHEN ALL OF A SUDDEN THE CAR LOST ITS POWER STEERING. HE HAD A VERY DIFFICULT TIME STEERING THE CAR AND WAS VERY CLOSE TO CRASHING THE VEHICLE. HE WAS IN A HIGH TRAFFIC AREA AT THE TIME OF THEI ISSUE. HE COULD HAVE INJURED HIMSELF OR DIED BECAUSE OF THIS PROBLEM, HE WAS ABLE TO, WITH GREAT DIFFICULTY, GET THE CAR OFF OF THE ROAD. HE WAS VERY LUCKY!! THIS IS A SERIOUS SAFETY ISSUE. THE VEHICLE HAD 2 LIGHTS THAT DISPLAYED: 1. SERVICE POWER STEERING NOW AND 2. SERVICE ADVANCETRAC. IT IS STILL DISPLAYING ON THE DASH AND THERE IS NO POWER STEERING, THEREFORE THE VEHICLE CAN NOT BE DRIVEN.. IT IS MY UNDERSTANDING THAT THIS IS A VERY EXPENSIVE REPAIR!! THIS CAR IS ONLY 8 YEARS OLD AND IS IN EXCELLENT CONDITION. I HAVE BEEN TOLD THAT THE 2011 MILAN HAD THE SAME PROBLEM AND THAT THERE WAS A RECALL FOR THE ISSUE. I HAVE ALSO BEEN TOLD THAT THE 2010 HAS THE EXACT SAME SYSTEM (ELECTRIC POWER STEERING) AS THE 2011, BUT IT WAS NOT RECALLED. HOW CAN THAT BE?? IS IT LESS OF A SAFETY ISSUE BASED ONLY ON THE YEAR? SO IT'S OK FOR 2010 DRIVERS TO BE INJURED BUT NOT THE 2011 OWNERS. I AM A SINGLE MOTHER AND DO NOT KNOW HOW TO DEAL WITH PROBLEM. PLEASE LOOK INTO IT ASAP.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED BYERLY FORD AT 502-448-1661 (LOCATED AT 4041 DIXIE HWY, LOUISVILLE, KY 40216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I NOT RECEIVED A NEW AIRBAG AS OF TODAY 11/7/2018. I HAVE NOT RECEIVED ANY INFORMATION ON WHEN I WILL GET A REPLACEMENT AIRBAG.

I PURCHASED A USED 2005 MERCURY MOUNTAINEER LAST MONTH, WITH 135,400 MILES, WHILE USING CRUISE CONTROL AND TRAVELING APPROXIMATELY 35 MPH, THE ROAD WENT FROM LEVEL TO A VERY SLIGHT DOWNGRADE. THE CAR THEN JUST SHUT OFF AFTER AUDIBLE WARNING BELL WAS HEARD. NOTICED DASHBOARD LIGHTS WERE ALL LIT AND BATTERY GAGE WAS NORMAL. I LOST POWER STEERING, BRAKES AND OIL PRESSURE. AFTER PULLING SAFELY TO THE SIDE OF THE ROAD, I RESTED FOR 30 SECONDS BEFORE RESTARTING THE CAR, WHICH SUBSEQUENTLY OPERATED NORMALLY. AFTER TAKING IT IN FOR AN OIL CHANGE AND SAFETY CHECK, I WENT ON A 450 MILE WEEKEND TRIP AND HAD NO ISSUES, RESTRICTING CRUISE CONTROL TO HIGHWAY SPEEDS. THE OTHER DAY, I WAS TRAVELING ON A DIFFERENT STRETCH OF LEVEL ROAD IN MY TOWN WHILE USING CRUISE CONTROL AT APPROX. 35 MPH. AFTER HEADING INTO A SLIGHT DOWNGRADE, I AGAIN HEARD THE WARNING BELL, FOLLOWED BY ENGINE SHUT OFF. A "CHECK GAGE" LIGHT CAME ON AND I LOST POWER STEERING, OIL PRESSURE AND BRAKES. THIS TIME, I GENTLY SHIFTED THE CAR INTO NEUTRAL, AND WHILE COASTING AT 15-20 MPH I TURNED THE IGNITION OFF BEFORE RESTARTING WITHOUT ISSUE. THE CAR HAS SUBSEQUENTLY OPERATED NORMALLY, BUT I HAVE NOT ENGAGED THE CRUISE CONTROL AT ANY SPEED.

NOV 1 2018 MY MERCURY MARINER PREMIER WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION SUDDENLY QUIT PULLING NO WARNING LIGHTS NO OTHER WARNING SIGNS IT NEVER SLIPPED GEARS JUST QUIT, I NOTICED AFTER LETTING IT SIT A DAY I TRIED IT AGAIN AND IT WENT NOT EVEN A MILE AND QUIT MOVING THERE WAS A RECALL ON MY MODEL AND YR VEHICLE IN 2015 REGARDING TRANSMISSION ISSUES BUT I WAS NEVER TOLD OF THIS

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE VEHICLE SHUDDERED. THE CONTACT STATED THAT THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THE VEHICLE FAILED TO RESTART. THE CONTACT ALSO MENTIONED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 75,000.

HAVE HAD SEVERAL INSTANCES WHILE DRIVING ON ROUGH SURFACES OR WET CONDITIONS WHERE THE BRAKE PEDAL BECAME SOFT AND REQUIRED A LOT OF PUMPING AND PUSHING IT TO THE FLOOR TO STOP THE VEHICLE. VEHICLE REQUIRED MUCH LONGER DISTANCES TO STOP AND CAUSED SON TO RUN THROUGH A RED LIGHT WITHOUT AN ACCIDENT. BRAKES WILL WORK FINE THE NEXT DAY. TOOK TO LOCAL REPAIR SHOP AND THEY COULD FIND NOTHING WRONG. TOOK TO DEALER AND INFORMED THEM OF ISSUES I RESEARCHED CONCERNING THE ABS CONTROL UNIT. THEY ESSENTIALLY REFUSED TO REPLACE IT EVEN WHEN WE WERE WILLING TO PAY FOR IT. THEY SAID THERE WAS NO EVIDENCE IT WAS MALFUNCTIONING. TRIED TO EXPLAIN ONLY HAPPENS UNDER THE ABOVE MENTIONED CONDITIONS SO FAR. WILL GET BACK FROM DEALER AND SEE IF ANOTHER LOCAL REPAIR SHOP WILL REPLACE THE ABS CONTROL UNIT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), BUT THE PART HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER WITHIN A REASONABLE TIME FRAME. THE DEALER (NAPLETON LINCOLN OF GLENVIEW, 847-825-0770, LOCATED AT 1610 WAUKEGAN RD, GLENVIEW, IL 60025) CONFIRMED THAT THE PART WAS UNAVAILABLE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT CONCERNING NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). A LOANER VEHICLE WAS NOT OFFERED BY THE DEALER WHILE THE CONTACT WAS WAITING ON THE PART FOR MONTHS. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY AND TO CHECK ON A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL NOTICE FOR A DEFECTIVE AIRBAG ON MY 2008 MERCURY MILAN WAS RECEIVED ON 3/6/17. I HAVE CONTACTED MY DEALER AND THEY TOLD ME FORD WOULD SEND A LETTER WHEN THE PART IS AVAILABLE. I HAVE NOT RECEIVED A LETTER THAT A PART IS AVAILABLE, ONLY LETTERS ABOUT THE RECALL. I HAVE LIMITED WHERE I DRIVE MY MILAN OUT OF CONCERN THAT THE AIRBAG IS STILL DEFECTIVE. WHEN IS FORD GOING TO FIX MY CAR?! IT HAS BEEN 20 MONTHS SINCE RECEIVING THE NOTICE OF THE RECALL!!!!!!