MERCURY Complaints

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO JOHN KENNEDY FORD OF PHOENIXVILLE (730 VALLEY FORGE RD, PHOENIXVILLE, PA 19460, (610) 917-8200) WHERE IT WAS DIAGNOSED AND THE HYDRAULIC CONTROL UNIT WAS REPLACED. THE VEHICLE WAS NOT INCLUDED, BUT EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA ACTION NUMBER: EA18002 (SERVICE BRAKES, AIR). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,489. *TT*JB

THE TAILGATE HINGES ARE BREAKING THAT HOLD THE REAR WINDOW, THIS IS A SAFETY HAZARD THE WINDOW WILL FALL OUT AND COULD HIT ANOTHER VEHICLES WINDSHIELD. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ISSUE, WHEN YOU GO TO DEALER THEY WANT 320.00 TO REPAIR AND SAY THEY SELL MANY OF THESE BRAKETS IT REALLY SHOULD HAVE BEEN RECALL. WE HAVE TWO CARS WITH SAME DEFECT.

TAKATA RECALL THIS CAR HAD A RECALL IN 2014 ABOUT THE POWER STEERING ASSIST WE TOOK IT BACK TO THE DEALER IN 2016 THEY CHANGED THE PART. I AM HAVING THE SAME PROBLEM NOW THE STEERING COULDN'T MOVE WHILE I WAS DRIVING I ALMOST HAD A CAR ACCIDENT.

BRAKES DO NOT WORK PROPERLY AFTER HARD STOP. SOFT AND SLOW TO STOP. THIS IS EXTREMELY DANGEROUS AS IT HAS HAPPENED TO ME AT LEAST 3 TIMES IN RUSH HOUR TRAFFIC. I REPLACE THE ABS UNIT A YEAR AGO WITH ANOTHER USED OEM ABS UNIT .TODAY AFTER HARD BRAKE STOP AGAIN I'M HAVING THE SAME ISSUE (SOFT AND SLOW TO STOP). I DROVE BACK TO HOME I'M PARKED THE CAR ON MY DRIVEWAY AND I CAN DRIVE THIS CAR TILL TO GET A NEW ABS MODULE. THIS IS MY FIRST AND LAST TIME THAT I'M GOING TO BUY A FORD OR MERCURY CARS.

TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE DRIVING, THE HEADLIGHTS GRADUALLY BECAME DIM AND SHUT OFF. AFTER THE CONTACT MADE SEVERAL ATTEMPTS, THE HEADLIGHTS TURNED BACK ON AND REMAINED ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 82,000.

WHILE DRIVING THE VEHICLE THE INTERIOR LIGHT TURNS ON AND THE SEAT MOVES BACK INTO THE PARK POSITION. THIS IS A SAFETY ISSUE AS IT IS DIFFICULT TO REACH THE PEDAL/BRAKE AND IT HAPPENS WITHOUT NOTICE. THERE IS NO RHYME OR REASON TO THIS PROBLEM. I HAVE SEEN MULTIPLE POSTS REGARDING THIS ISSUE AND DON'T SEE HOW IT CANNOT BE A RECALL FOR SAFETY REASONS

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING AND AN ABNORMAL SOUND WAS HEARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GRAND PRAIRIE FORD (LOCATED AT 701 E PALACE PKWY, GRAND PRAIRIE, TX 75050, (972) 975-9621), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR THE AIR BAG REPLACEMENT. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. PARTS DISTRIBUTION DISCONNECT.

BRAKE FAILURE: I WAS DRIVING ON INTERSTATE (55 MILES PER HOUR), AND WHEN TRAFFIC STOPPED, I WENT TO PUT ON BRAKES AND MY BRAKES WENT STRAIGHT TO THE FLOOR!! I KEPT HITTING THE BRAKES AND HITTING THE BRAKES AND THEY KEPT GOING TO THE FLOOR. IT WAS A BLESSING THAT I WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD IN THE OFF LANE TO AVOID HITTING THE CAR IN FRONT OF ME. I HAD TO HAVE MY VEHICLE TOWED TO A BODY SHOP. I WAS INFORMED THAT THE MASTER CYLINDER AND SOME KIND OF PUMP (ASB PUMP) OR SOMETHING WAS BAD. I COULD HAVE RUN IN THE BACK OF A VEHICLE AND SOMEONE (INCLUDING MYSELF) COULD HAVE BEEN INJURED. I HAVE GOOGLED THIS AND THERE ARE OVER 700 COMPLAINTS ON MILAN BRAKES. WHY ISN'T THERE A RECALL ON THESE? !!

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART WAS NOT AVAILABLE. THE DEALER (TALLAHASSEE FORD LINCOLN, 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, 850-878-4855) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED MY RECALL NOTICE IN FEBRUARY 2018, IT IS NOW OCTOBER 2018. IS THIS A JOKE? THE NOTICE STATES THAT THIS PROBLEM CAN CAUSE "DEATH". THESES REPLACEMENT PARTS NEED TO BE INSTALLED IN THE RECALL VEHICLES BEFORE FORD INSTALLS THEM IN NEW VEHICLES.