MERCURY Complaints

THERE IS A SERIOUS ISSUE WITH THE BRAKES GOING OUT AFTER THE ABS IS ACTIVATED. ANYTIME THE ABS IS ACTIVATED THERE IS A BRAKE LOSS FOR A LONG PERIOD OF TIME.THE OTHER DAY I LOST MY FRONT BRAKES AFTER THE ABS WENT OFF ON A SNOWY DAY. I SLID THROUGH AN INTERSECTION WITH JUST THE REAR BRAKES. I HAD TO DRIVE HOME WITH JUST THE REAR BRAKES IN THE SNOW. PLEASE NOTE THAT THE MASTER CYLINDER IS FULL. THE BRAKES DID COME BACK TO NORMAL A DAY LATER. ALTHOUGH THIS HAPPEN AGAIN AFTER THE ABS WENT OFF. THIS IS A VERY DANGEROUS SITUATION. I HOPE THAT FORD IS CONCERNED ABOUT SAFETY AND WILL TAKE CARE OF THIS PROBLEM SOON. I ALWAYS THOUGHT THAT ANTILOCK BRAKES WERE DESIGNED TO KEEP US SAFE AND NOT PUT US IN A DANGEROUS SITUATION.

TAKATA INFLATORS: THERE SEEMS TO HAVE BEEN ENOUGH TIME NOW TO GET THE AIRBAGS REPLACED. THIS IS MY DAUGHTERS CAR AND I JUST THINK THAT IF THIS WERE THE DAUGHTER OF A BIG WHEEL AT TAKATA, THE AIR BAG WOULD HAVE BEEN REPLACED ALREADY. ENOUGH TIME, GET IT DONE !!!!

I HAVE BEEN HAVING AN ONGOING ISSUE WITH MY BRAKING SYSTEM ON THE 2009 MERCURY MILAN. IT USUALLY STARTS AS HAVING TO ACTIVATE THE BRAKES FAIRLY QUICKLY (EITHER SLAMMING ON THE BRAKE IN EMERGENCY, OR STOPPING OVER A DIRT ROAD OR SLOWING OVER A SPEED BUMP). THE BRAKE PEDAL WILL ACTIVATE THE ABS (PUMP 3-4 TIMES) AND DEPRESS CLEAR TO THE FLOOR WITHOUT ACTUALLY STOPPING THE VEHICLE. THEN IMMEDIATELY AFTER AND UNTIL I HAVE THE BRAKE LINES BLED THERE IS 0 PRESSURE IN MY BRAKE PEDAL (PEDAL CONTINUES TO GO TO FLOOR WITHOUT COMPLETELY STOPPING THE CAR). I RECENTLY HAD THE MASTER BRAKE CYLINDER REPLACED WHICH ONLY CORRECTED THE PROBLEM FOR A SHORT TIME AND HAVE JUST HAD TO TAKE IT BACK TO THE SHOP FOR THE SAME ISSUE. THEY TOLD ME EVERYTHING "SEEMS FINE" AND THEY CAN'T FIND ANOTHER ISSUE WITH THE SYSTEM. CLEARLY THIS IS A SAFETY RISK AND FORD NEEDS TO DO A RECALL ON THIS ISSUE!

THIS IS THE SECOND YEAR IN A ROW THAT MY MILAN HAS LOST ALL BRAKES AFTER THE ABS WAS ENGAGED ON A SLUSHY WINTER ROAD. IN 2016 MY WIFE WAS DRIVING AND THE CAR IN FRONT OF HER STOPPED ABRUBPTLY SO SHE HIT THE BRAKES THE CAR ENGAGED THE ABS AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I TOOK IT TO MY MECHANIC HE REPLACED THE ABS MPDULE AND EVERYTHING WAS GOOD UNTIL THE DAY BEFORE YESTERDAY. AGAIN MY WIFE WAS DRIVING THE WEATHER GOT BAD AND THE ROADS TURNED TO SLUSH. SHE SAYS THE CAR FELT LIKE IT WAS TRYING TO APPLY THE BRAKE WHILE SHE WAS NOT. THEN SHE WENT TO SLOW DOWN FOR A CURVE THE ABS ENGAGED THE PEDAL WENT STRAIGHT TO THE FLOOR AND THE CAR LOST CONTROL. SLAMMING INTO THE CURB QUITE HARD. NOW I HAVE TO REPLACE ANOTHER ABS MODULE AS WELL AS HAVE THE CAR INSPECTED FOR ANY OTHER DAMAGE CAUSED BY THE IMPACT AND POSSIBLY PAY FOR THAT. THANKFULLY NOBODY WAS HURT IN EITHER OF OUR INCIDENTS BUT THIS IS A SERIOUS FLAW IN THIS CAR THAT CAN POTENTIALLY HURT OR KILL PEOPLE.

FRONT MAIN SEAL IS LEAKING VEHICAL IS DRIPPING OIL ON MUFFLER WHEN SITTING STILL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BILLINGSLEY FORD (3804 W BROADWAY ST, ARDMORE, OK 73401, (580) 226-3300), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING ON THE FREEWAY AND MY CAR JUST QUIT WORKING. I TOOK IT TO THE MECHANIC AND THE ISSUE IS THE COILS AND A NOW FRIED COMPUTER SYSTEM.

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC DISCOVERED THAT THE ENTIRE SUBFRAME WAS RUSTED AND CORRODED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000.

MY VEHICLE WAS RECALLED, AND THE RECALL NOTICE STATES GO TO ANY FORD DEALER. I WENT TO PEGUES-HURST MOTOR COMPANY 200 SPUR 63, P. O.BOX 3686 LONGVIEW, TX 75606 (903) 758-6211. THEY DID THE REPAIR, BUT WHEN I PICKED UP MY VEHICLE THE AUTO LAMP NO LONGER WORKS. I REPORTED IT THE NEXT MORNING AND THE SERVICE ADVISOR, LUIS A CAVAZOS SAID THE TECHNICIAN TERRY L. BATES, TOLD HIM IT DID NOT WORK WHEN HE DROVE IT IN TO THE BAY. I TOLD HIM THAT WAS NOT TRUE AND THAT I KNOW THAT IT WORKED WHEN I DROPPED IT OFF BECAUSE I ALWAYS KEPT MY AUTO LAMPS ON AND IT WAS DARK WHEN I LEFT MY HOME TO DRIVE TO THEIR DEALERSHIP. I ARRIVED AT THEIR DEALERSHIP AT APPROXIMATELY 6:50 AM, DECEMBER 05, 2017 AND THEIR SERVICE DEPARTMENT DOES NOT OPEN UNTIL 7:00 AM. THEIR LIGHTS WERE STILL OUT AND I WAS THE SECOND VEHICLE THERE THAT MORNING. I TOLD THE SERVICE ADVISOR THAT THE MODULE KIT THEY PUT IN MUST BE DEFECTIVE OR HE HOOKED SOMETHING UP INCORRECTLY. IN ESSENCE THEY ARE CALLING ME A LIAR, CHEAT AND SCAM ARTIST. I SPOKE TO THE SERVICE MANAGER AND I GOT THE FEELING THEY WERE NOT TAKING RESPONSIBILITY SO I LOST TRUST IN THEM AND ASKED FOR THE GENERAL MANAGER OF THE DEALERSHIP WHO WAS NOT THERE AT 10:00 AM ON THURSDAY, DECEMBER 07, 2017. I ASKED THEM TO HAVE HIM CALL ME AND THEY SAID OKAY. LATER THAT DAY I WAS TOLD HE WAS ON VACATION UNTIL MONDAY, DECEMBER 11, 2017 AND AS OF TODAY, WEDNESDAY, DECEMBER 13, 2017 I HAVE NOT HEARD FROM THEM. I HAD MY PERSONAL MECHANIC CHECK AND HE BELIEVES IT IS THE MODULE THEY PUT IN THAT CAUSES MY AUTO LAMPS TO NO LONGER WORK. THE AMBER LAMPS STILL COME ON AND THE DASH BOARD STILL LIGHTS UP AND THE DOME LIGHTS STILL COME ON WHEN I UNLOCK THE CARE WITH MY REMOTE CONTROL. THIS COMPANY IS CALLING ME A LIAR, CHEAT AND A THIEF. I NEVER HAD A PROBLEM WITH THE CAR OR MY AUTO LAMPS. I AM NOT A THIEF OR CHEAT AS THEY HAVE IMPLIED.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LEAK IN THE VEHICLE THAT CAUSED A BURNING ODOR. IN ADDITION, THE STEERING WHEEL SQUEALED WHEN TURNING LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO BE REPAIRED AT STIVERS FORD LINCOLN IN WAUKEE, IOWA. THE DIAGNOSIS WAS NOT CONFIRMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V457000 (STEERING). THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.