MERCURY Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISION FORD LINCOLN HYUNDAI (1500 S. WHITE SAND BLVD, ALAMOGORDO, NM 88310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DEALER IS NOT RESPONSIVE TO REQUESTS ON PROGRESS WITH REPLACING TAKATA EXPLOSIVE AIRBAGS

TAKATA RECALL NOTHING HAS HAPPENED (YET!), BUT I WISH TO FORMALLY COMPLAIN ABOUT FORD/MERCURY DRAGGING THEIR FEET ON FULFILLING THE DEMANDS OF THE AIRBAG RECALL WHICH WAS ISSUED A YEAR-AND-A-HALF AGO. THEY ARE STILL CLAIMING THAT WE (OWNERS) WILL BE NOTIFIED BY MAIL WHEN THE REMEDY/PART IS AVAILABLE, BUT THE DELAY IS BECAUSE THEY HAVE SPENT SO MUCH TIME AND EFFORT TRYING TO WEASEL OUT OF THEIR OBLIGATION, ASKING (AND RECENTLY BEING DENIED BY) THE NHTSA FOR A PASS, WHILE OTHER MANUFACTURERS LIKE NISSAN AND HONDA HAVE BEEN MUCH MORE CONCERNED WITH THE SAFETY OF VEHICLE OWNERS, AND PROACTIVE WITH THEIR RECALL OBLIGATIONS. I CANNOT AFFORD A NEW VEHICLE AND SO I HAVE TO LIVE WITH THE FACT THAT EVERY TIME MY FAMILY OR I USE THIS CAR, OUR VERY LIVES ARE AT RISK, BECAUSE FORD APPARENTLY FEELS THEIR BOTTOM LINE OUTWEIGHS THE POTENTIAL COST OF A FEW WRONGFUL DEATH SUITS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (APPLE FORD LINCOLN OF YORK, 1801 WHITEFORD RD, YORK, PA 17402) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

BRAKES WERE APPLIED HARD TO AVOID DOG RUNNING OUT IN ROAD, AFTER THIS HAPPENED THE BRAKE PEDAL SINKS TO FLOOR THEN BRAKES SUDDENLY SLAM ON WHEN PEDAL IS ALMOST AT THE FLOOR. YOU HAVE TO PUMP THE BRAKE PEDAL TO GET NORMAL PRESSURE FOR ONE STOP. FUSE WAS REMOVED FOR ABS PUMP AND BRAKE PEDAL RETURNS TO NORMAL HEIGHT AND BRAKES WORK NORMALLY WITHOUT ABS HELP. WHEN ABS PUMP FUSE IS REPLACED BRAKE PEDAL GOES SOFT AGAIN. HAS BEEN AN ONGOING PROBLEM FOR SEVERAL MONTHS.

I HAVE BEEN AWARE OF THIS RECALL FOR SEVERAL YEARS NOW, BUT MY DEALERSHIP STILL DOES NOT HAVE THE REPLACEMENT PART FOR MY CAR. HOW DANGEROUS IS IT FOR ME TO DRIVE? YOUR RECALL NOTICE IS URGENT, YET MY DEALERSHIP SEEMS TO BE TAKING ITS TIME FIXING THIS REPAIR. *JS

THE BRAKE PEDAL HAD EXCESSIVE TRAVEL. WHEN PRESSURE WAS APPLIED TO SLOW THE VEHICLE, THE PEDAL WOULD NOT HOLD STEADY, BUT WOULD DRIFT TO THE FLOOR. THE VEHICLE WOULD SLOW DOWN AND STOP, BUT WHEN SLOWING FROM A RELATIVELY HIGH SPEED, IT WAS NECESSARY TO "PUMP" THE BRAKE PEDAL. ONE WOULD HAVE TO WONDER IF TOTAL BRAKE FAILURE WOULD EVENTUALLY OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. IT WAS IN THE SHOP FOR SEVERAL DAYS, AS NO REASON FOR THE PROBLEM COULD BE DETERMINED. EVENTUALLY THEY CONTACTED FORD FOR TECHNICAL ASSISTANCE IN DIAGNOSING THE PROBLEM. ACCORDING TO THEIR TESTS, THE PROBLEM WAS WITH THE HYDRAULIC CONTROL MODULE, WHICH WAS BYPASSING BRAKE FLUID INTERNALLY, AND IT WAS REPLACED. WHILE IT HAS ONLY BEEN A FEW DAYS SINCE THE REPAIR, THE BRAKE PERFORMANCE IS MUCH IMPROVED. I CHECKED ONLINE AND SEE THAT THERE HAVE BEEN PROBLEMS WITH FORD FUSIONS AND MERCURY MILANS HAVING BRAKE FAILURE. I BELIEVE THAT THIS IS A SERIOUS PROBLEM THAT COULD RESULT IN INJURY OR DEATH. DRIVERS OF MY VEHICLE, EVEN AFTER REPAIR, ANTICIPATE POTENTIAL BRAKE PROBLEMS WHEN WE DRIVE.

TAKATA RECALL. I RECEIVED A LETTER FROM FORD IN JULY 2016 NOTIFYING ME OF THE RECALL. I HAVE CONTACTED MY DEALER SEVERAL TIMES IN THE LAST YEAR AND HALF AND THEY HAVE NEVER HAD A REPLACEMENT BAG AVAILABLE, CITING THE PARTS HAVE NOT YET BEEN AVAILABLE TO THEM. THIS IS AN EXTREMELY LONG WAIT FOR A DEADLY RECALL AND WOULD LIKE TO GET THIS TAKEN CARE OF AS SOON AS POSSIBLE.

THERE IS A RECALL ON THE AIRBAGS, IN CASE OF A CAR CRASH THEY WILL RUPTURE. I CALLED A FORD DEALER AND I WAS INFORMED THAT THEY ARE WAITING FOR THE REPLACEMENT MATERIAL. WHAT IF I GET IN A CAR ACCIDENT TODAY? HE SAID THAT THEY DON'T HAVE THIS REPLACEMENT MATERIAL THROUGHOUT THE COUNTRY. IT IS UNACCEPTABLE!

I WAS DRIVING ON COUNTRY ROADS WITH SNOWY CONDITIONS, AND WHEN I STARTED BRAKING TO MAKE A TURN,ABS ENGAGED BECAUSE OF SLIPPERY ROADS, IMMEDIATELY THEREAFTER I EXPERIENCED A LACK OF BRAKING POWER /A SOFT SINKING BRAKE PEDAL WITH LITTLE TO NO BRAKING POWER. THIS IS A TRAFFIC SAFETY HAZARD, UPON DOING SOME ONLINE RESEARCH I DISCOVERED THAT THIS IS A COMMON PROBLEM , THE ABS CONTROL MODULE, OR THE HYDRAULIC CONTROL ASSEMBLY HAS A STICKING VALVE IN THE ABS SYSTEM, ROUTING THE BRAKE FLUID THROUGH THE ABS SYSTEM INSTEAD OF TO THE BRAKES, WHERE IT SHOULD GO. FORD MOTOR COMPANY SHOULD BE ISSUING A RECALL FOR THE SAFETY OF THE VEHICLE OWNERS, AND FOR THE INTEGRITY OF THEIR OWN COMPANY THE ABS CONTROL MODULE NEEDS TO BE UPDATED AND REPLACED