MERCURY Complaints

LETTER FROM CONGRESSMAN YODER ON BEHALF OF CONSTITUENT RE THE AVAILABILITY OF REPLACEMENT AIRBAGS AND THE IMPORTANT RECALL STATUS AFFECTING HIS 2007 MERCURY MILAN VEHICLE. *LD UPDATED 12/13/2017*JS

YES, I PURCHASED MY VEHICLE IN JULY OF 2017. WHEN I TEST DROVE THE VEHICLE, EVERYTHING SEEMED PERFECTLY FINE. YET, THE DAY I RECEIVED IT, I WENT TO THE GAS STATION TO FILL UP. UPON RETURNING HOME, 1 MILE., THE ENGINE LIGHT CAME ON. I WAS TOLD BY THE SELLER ALL WAS PERFECTLY FINE. DRIVE THE CAR, IT WILL BE FINE. I WAS CONCERNED AND I TOOK THE VEHICLE TO MY MECHANIC. AFTER RUNNING SOME DIAGNOSTIC TESTS, I WAS TOLD I NEEDED A CATALYIC CONVERTER, REPAIRS OVER $1500.00. I WAS READING THE RECALLS FOR THIS VEHICLE AND CAME ACROSS CAMPAIGN ID# NHTSA 04V421000. THE RECALL WAS FOR CONTAMINATION OF THE FILTER I THE FUEL DELIVERY MODE(FDM) CAN REDUCE AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE. IN WHICH, CAN CAUSE MANY PROBLEMS. I HAVE THOSE PROBLEMS WITH THE VEHICLE. UPON STARTING, IT REVIVES UP, THEN EVENTUALLY SLOWS DOWN AND ALMOST KILLS. IT SOUNDS AS IF NO GAS IS GETTING TO THE ENGINE. LOSS OF POWER, STALLING. MY QUESTION IS HOW I COULD FIND OUT IF THIS RECALL WAS DONE TO THE VEHICLE. WHERE DO I START. I REALIZE ITS BEEN MORE THAN 10YEARS FROM THE PURCHASE OF IT NEW, AND I DIDN'T PURCHASE NEW, BUT IF THE RECALL WASN'T DONE...MAY I BE ENTITLED? THE VEHICLE ONLY HAS 68,000 MILES ON THE ENGINE. IS THIS THE PROBLEM AND HAS IT NOW EFFECTED THE CATALYIC CONVERTER? THANKS GREATLY FOR YOUR PRECIOUS TIME. A REPLY WOULD GREATLY BE APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

SINCE RECEIVING THE RECALL NOTICE FOR THE JUNE 1, 2016 RECALL OF THE TAKATA AIRBAG, I HAVE GONE TO BOTH FORD AND LINCOLN DEALERSHIP TO GET IT REPAIRED. I ALSO HAVE FOLLOWED UP WITH CALLS ON MANY OCCASIONS. IT IS NOW DEC. 2017 AND I SPOKE WITH THE FORD CORPORATION TODAY AT 800-392-3673 AND THEY TOO SAY I STILL MUST WAIT. I JUST WANT MAKE A COMPLAINT ABOUT THIS PROBLEM WHICH I'M SURE OTHERS HAVE BROUGHT TO YOUR ATTENTION. ANY HELP IS MOST APPRECIATED. 16V384 NHTSA RECALL MANUFACTURE RECALL NUMBER 16S26

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THE DASHBOARD WAS SWELLING ON THE PASSENGER SIDE OVER THE AIR BAG COVERING. THE CONTACT WAS UNABLE TO SEE THE AIR BAG. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A NOTICE FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/18/18*JB

1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.

TAKATA RECALL: WE HAVE ATTEMPTED MANY TIMES OVER THE YEARS TO GET SERVICE RE: THE TAKATA RECALL ON OUR VEHICLE. THE DEALERSHIPS HAVE NOTIFIED US EACH TIME THAT THEY ARE UNABLE TO GET THE PART(S). WHERE CAN WE TAKE OUR CAR TO GET THIS RESOLVED? I FEEL WE'RE IN DANGER AND NO ONE IS HELPING US.

TAKATA RECALL PLUS OTHERS FOR MERCURY MILAN 2010 MANUFACTURED IN 02 AND 03/2010. VEHICLE WAS IN MOTION ALL THE TIME THE ERRORS OCCURRED.

WHILE BACKING THE VEHICLE DOWN A SNOWY DRIVEWAY THE ABS ENGAGED BRIEFLY. MOMENTS LATER, I HAD TO BRAKE TO ALLOW AN ONCOMING CAR TO PASS, AND THE BRAKES WERE SUDDENLY VERY SOFT, PEDAL WENT ALMOST TO THE FLOOR AND I HAD TO TAKE EVASIVE MANEUVERS ONTO A CURB TO AVOID COLLISION. THE BRAKES REMAINED VERY SOFT AND SPONGY, THOUGH THEY IMPROVED A BIT WITH PUMPING.

MY CAR IS PART OF A RECALL ON AIRBAGS. WHEN I CHECK OUT YOUR SITE, MY CAR IS ON THE LIST AND A POSSIBLE DANGER TO ME. HOWEVER, THE RECALL STATUS SAYS INCOMPLETE, AND NOT REMEDY. WHAT DOES THAT MEAN? I DO I GET MY CAR FIXED? DO I HAVE TO SUBMIT ANY OTHER FORMS OR DO I CALL A DEALER. I DEFINITELY WANT TO MAKE SURE THAT MY CAR IS LISTED ON THE RECALL LIST. IS THERE A DEADLINE FOR DECEMBER 27TH FOR ME?

DRIVING MY 2009 MARINER PREMIER ABOUT 35/45 MPH WHEN WRENCH SYMBOL COMES ON INDICATING THROTTLE CONTROL POWERTRAIN / TRANSMISSION PROBLEM CAR IS NOT ACCELERATING PROPERLY AND TRANSMISSION IS JERKING WHEN I STEP ON THE GAS PEDAL AND THE CAR SHAKES VIBRATES AND FEELS UNDER POWERED. GOT HOME AND PARKED IT. STARTED IT UP AND NOW CHECK ENGINE LIGHT IS ALSO ON. IS THIS COVERED BY THE RECALL FOR EXTENDED WARRANTY FROM FORD ?