MERCURY Complaints

TAKATA RECALL - WE HAVE BEEN WAITING FOR AT LEAST A YEAR TO HAVE THE AIR BAGS REPLACED. WE HAVE JUST CHECKED AGAIN, THIS TIME WITH 2 OF OUR LOCAL FORD DEALERS AND THEY SAY THEY HAVE NO REPLACEMENTS AVAILABLE. WE LIVE IN COASTAL CA -- WARM/HUMID -- SO WE ARE CONCERNED THAT IT IS TAKING SO LONG. DO WE JUST HAVE TO SIT AND WAIT? THIS DOESN'T SEEM LIKE TIMELY REPLACEMENT. THANK YOU.

TAKATA RECALL - RECEIVED LETTER ABOUT TAKATA AIR BAG RECALL BACK IN JULY 2016. CALLED FORD DEALER SEVERAL TIMES SINCE THEN AND STILL NO PARTS FOR REPLACEMENT YET. CONCERNED ABOUT SAFETY OF MY VEHICLE.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RIVERTOWN FORD IN COLUMBUS, GEORGIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WYNNE FORD IN HAMPTON, VIRGINIA (1020 WEST MERCURY BLVD, 23666) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY POWER STEERING WAS REPROGRAMMED UNDER RECALL 14S05 BACK IN 2015. BECAUSE I DID NOT HAVE ANY ACTIVE CODES IN MY SYSTEM FORWARD REPROGRAMMED THE POWER STEERING CONTROL MODULE. MY VEHICLE NOW IS SHOWING TROUBLE CODE B2278. THE ORIGINAL CODE THAT TRIGGERED A RECALL. MY POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE. AS A RESULT I TORE A MUSCLE IN MY SIDE TRYING TO MAINTAIN CONTROL OF MY VEHICLE. I ATTEMPTED TO CONTACT THE DEALERSHIP AND WAS TOLD THAT THE RECALL WAS WORKED AND CLOSED. HOWEVER I DECIDED TO CONTACT FORD MOTOR COMPANY IN MICHIGAN TO SEE IF THEY COULD RE OPEN MY RECALL. I WAS INFORMED BY A REPRESENTATIVE BY THE NAME OF MICKEY THAT IT WAS BASICALLY MY RESPONSIBILITY NOW AND NOT THEIR PROBLEM. I JUST WANT MY VEHICLE REPAIRED UNDER RECALL.

POWER STEERING WAS LOST MAKING IT DIFFICULT TO STEER. WHILE DRIVING AROUND A TURN THE POWER STEERING DROPPED OUT COMPLETELY. WAS TOLD THERE WAS A RECALL ON THIS VEHICLE BUT DEALER SAID MY SPECIFIC CAR WAS NOT COVERED. FIND THAT HARD TO BELIEVE SINCE IT IS EXACT PROBLEM DESCRIBED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED METRO FORD AT (305) 751-9711 (9000 NW 7TH AVE, MIAMI, FL 33150) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF UPDATED 8/9/18*JB

POWER STEERING ASSIST LITE UP ON DASH BOARD. POWER STEERING WENT OUT. CAN NOT STEER CAR AS I ATTEMPTED TO TURN AND DRIVE OUT OF PARKING LOT. PARKED CAR AND NOT DRIVING CAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE SEAM OF THE DASHBOARD SEPARATED WHERE THE AIR BAG WAS LOCATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TINDOL FORD (1901 E FRANKLIN BLVD, GASTONIA, NC 28054, PHONE NUMBER: (704) 867-8341) TO SCHEDULE AN APPOINTMENT FOR THE REPAIR AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT NOTICED THAT THE LUG NUTS WERE FRACTURED AND DETACHED FROM THE FRONT WHEELS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HINES PARK FORD (56558 PONTIAC TRAIL, NEW HUDSON, MI 48165), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.