MERCURY Complaints

ON OCTOBER 21, 2016, WHILE I WAS DRIVING ON I-30 IN DALLAS COUNTY, A FIRE OCCURRED IN THE DAIMAY-SUPPLIED DRIVER-SIDE VISOR LAMP ASSEMBLY OF MY 2009 FORD MERCURY GRAND MARQUIS. THE FORD FUSE SYSTEM FAILED, ALLOWING THE FIRE TO BURN, MELTING PORTIONS OF THE VISOR AND ROOF MATERIAL. THE MELTED MATERIAL FELL ON MY LEFT LEG AND THE DRIVER SEAT AND FLOOR OF THE VEHICLE, CAUSING 2ND AND 3RD DEGREE BURNS TO MY LEG. CHRYSLER NOTIFIED NHTSA OF A SIMILAR DEFECT IN THE DAIMAY ASSEMBLY ON JULY 1, 2014, WHICH RESULTED IN THE FIRST OF TWO CHRYSLER RECALLS ON JULY 10, 2014. FORD, HOWEVER, CHOSE TO NOT RECALL ITS VEHICLES WITH THE DAIMAY VISOR ASSEMBLY SYSTEM, DESPITE RECEIVING NOTICE OF SIMILAR COMPLAINTS, CLAIMS AND INCIDENTS BEFORE THE SUBJECT INCIDENT. THEREFORE, I RESPECTFULLY REQUEST THAT THIS DEFECT BE PROMPTLY INVESTIGATED AND THAT THE UNSAFE SYSTEM BE RECALLED SO THAT OTHER CONSUMERS ARE NOT INJURED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (GIRARD FORD IN NORWICH, CT, 860-889-2601) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

POWER STEERING HAS SENT COMPLETELY OUT, CAUSING A MINOR COLLISION. ALSO SUNROOF AND FRONT WINDSHIELD LEAKS WHICH IS CAUSING MOLD GROWTH

AS OF MONDAY OCT 23RD 2017. MY 2005 MERCURY MARINER STARTED STUTTERING, HESITATING, LOSING POWER, SPITTING, SUFFERING, HOW EVERY YOU WOULD PUT IT. WHEN YOU PUSH ON THE GAS. IT DID THIS OFF AN ON THIS DAY. LATER THIS DAY IT FELT LIKE SOMEONE PRESSED ON THE BRAKES AND THEN FLOORED THE GAS AT THE SAME TIME. WHEN THIS HAPPENED THE ANTI-THEFT LIGHT FLASHED AT THE SAME TIME IT DONE THIS. IT DOES IT WITH IN ABOUT 10 SECONDS THEN THE LIGHT GOES OUT AND GOES BACK TO SPITTING AN SPUTTERING AND THE RADIO VOLUME GOES DOWN AND BACK UP OFF AN ON AS THIS IS HAPPENING. IT CONTINUED DOING ALL OF THAT EVERY SO OFTEN EVERYDAY FROM OCT 23RD - OCT 31ST. ON OCT 31ST 2017 I WAS COMING HOME, IT WAS AROUND 9:30 P.M. SPEED LIMIT WAS 55 I WAS RUNNING RIGHT AT 60 COMING OVER HIWASSEE BRIDGE AND MY HOLE VEHICLE SHUT DOWN HAD NO LIGHT INSIDE OR OUT WASN'T RUNNING, COULDN'T STEER, TRIED TO TURN HAZARD LIGHTS ON TO LET CARS COMING BOTH WAYS I WAS THERE BUT NOTHING WOULD WORK. MY BOY FRIEND SAID I'M GOING TO PUT IT IN NEUTRAL HE REACHED OVER TO SEE IF IT WOULD CRANK NOTHING I STARTED GETTING NERVOUS SO I JUST PUT IT BACK IN DRIVE AND AFTER A COUPLE SECONDS IT WAS RUNNING AGAIN BUT HAD NO LIGHTS AT ALL INSIDE OR OUT JUST COULD DRIVE. SO I WAS TRYING TO MAKE IT TO THE END OF THE BRIDGE WITH NO LIGHTS SO I COULD PULL OFF BUT IT STARTED ACTING GOING CRAZY FLASHING ON OFF LIKE IT WAS POSSESSED OR SOMETHING. IT DID THAT FOR ABOUT A MINUTE THE THE HEAD LIGHTS CAME ON AND STAYED ON JUST THE HEAD LIGHTS ONLY STILL HAD NO OTHER LIGHTS NO TAIL, BRAKE, OR INSIDE LIGHTS, JUST HEAD LIGHTS. SO I TRIED TO MAKE IT ON HOME. IT CONTINUED TO DO THE SPITTING AN SPUTTERING THING AND THE BATTERY LIGHT FLASHED ON THEN OFF ABOUT 3 TIMES IN 5 MILES MY TURN WAS COMING UP TO THE LEFT SO I JUST TIRED THE BLINKER HOPING IT WILL WORK, NO LUCK. AFTER I MADE THE LEFT TURN GOT GOING THE HAZARD LIGHTS CAME ON. 7 MILES ALL LIGHTS ON.

TAKATA RECALL: AS OF 11/1/2017 AT WWW.AIRBAGRECALL.COM, THIS RECALL (WHICH INCLUDES MY VEHICLE) JUN 1, 2016, NHTSA RECALL NUMBER 16V384 IS SHOWN AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE". THIS MEANS I HAVE BEEN REQUIRED TO DRIVE A CAR THAT IS A DANGER TO ME OR PARK IT FOR 16 MONTHS.

WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER A SLIPPERY ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RAY PRICE FORD/MERCURY IN STROUSBERG, PENNSYLVANIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JS

TAKATA RECALL PARTS NOT AVAILABLE BEEN WAITING SINCE JANUARY 2017. AS OF NOVEMBER 1, 2017, THE DEALER CLAIMS MERCURY/FORD STILL HAS NOT MADE THE PARTS AVAILABLE.

TAKATA RECALL - I VISITED WWW.AIRBAGRECALL.COM AND WAS DIRECTED TO CONTACT A DEALER REGARDING THE REPAIR. THERE ARE NO MERCURY-CERTIFIED DEALERSHIPS ON THE LIST. THE FORD WEBSITE STATES THAT PARTS ARE NOT YET AVAILABLE. THE ORIGINAL RECALL NOTIFICATION IS DATED 06/01/2016.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED PINE FORD LINCOLN (1522 EAST LINCOLN, LA PORTE, IN 46350; 888-471-7954) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.