MERCURY Complaints

TAKATA RECALL 16V384000 DATED JUNE 2016. DEALER HAS NO PARTS. FORD MOTOR COMPANY RESPONSE IS PASSIVE, UNCARING AT BEST. VEHICLE IS UNSAFE TO USE AND IMPOSSIBLE AND IMMORAL TO SELL. NHTSA NOTICE NOW STATES BANKRUPTCY COURT ORDERED A DEADLINE OF DECEMBER 27, 2017 FOR ALL CLAIMS. CAN STATUS OF REPLACEMENT BY FORD MOTOR COMPANY BE INVESTIGATED AND EXPEDITED?

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PREMIER FORD LINCOLN (5001 GLENWOOD ROAD, BROOKLYN, NEW YORK 11234) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" RECALL ON AIR BAGS BUT HAS NEVER BEEN FIXED SAID THEY DON'T HAVE PARTS TO FIX IT CALLED FORD MOTOR COMPANY TWICE, TOLD AGAIN NO PARTS AVAILABLE TO FIX IT. WENT TWICE TO FORD DEALERSHIP AND WAS TOLD NO PARTS AVAILABLE TO FIX IT. RECEIVED RECALL ON JULY 15, 2016

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN AND COUNTRY AUTO MALL IN ALAMOSA, COLORADO 81101 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN

TAKATA RECALL. I RECIEVED NOTICE OF RECALL IN JUNE 2016 AND I HAVE BEEN UNABLE TO GET AIRBAG REPLACED. EVERYTIME I CALL DEALERSHIP IM TOLD THE PARTS IS NOT AVAILABLLE. THAT IS TO DANGEROUS SITUATION TO BE RIDING AROUND WITH. BUT IT IS YOUR ONLY CAR.

TAKATA RECALL - RECALL EFFECTIVE JULY 2016. STILL NO PARTS AVAILABLE TO FIX. DASHBOARD, WHERE PASSENGER AIRBAG IS HOUSED, IS BULGING.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 (NA) MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (WHALING CITY FORD LINCOLN MAZDA, 475 BROAD ST, NEW LONDON, CT 06320, (844) 489-4929) AND (FLOOD FORD LINCOLN, 21 WOODRUFF AVE, NARRAGANSETT, RI 02882, (401) 515-2700) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JS

I RECEIVED A NOTICE BACK IN JANUARY SAYING THAT MY AIRBAG NEEDED REPLACING AND I WOULD BE CONTACTED TO SET UP A DATE AND TIME TO HAVE THEM REPLACED, BUT I WAS NEVER CONTACTED TO HAVE THIS ISSUE SOLVED. I AM VERY CONCERNED AT THIS POINT BECAUSE I DON'T WANT MY AIRBAGS DEPLOYING WHILE MY VEHICLE IS IN MOTION OR STOPPED WITHOUT ANY IMPACT.

TAKATA RECALL. MARCH 2017 RECEIVED NOTICE FROM FORD MOTOR COMPANY. ADVISED WOULD RECEIVE NOTICE WHEN PART AVAILABLE.RECEIVED OCTOBER 2017 NOTICE TK HOLDING FILED CHAPTER 11. THAT NOTICE ADVISED "CONTACT YOUR NEAREST DEALERSHIP IMMEDIATELY TO SCHEDULE A FREE REPAIR'.OCTOBER 2017 CONTACTED WALKER FORD, MONTPELIER, VT.NO PARTS AVAILABLE, NO IDEA WHEN PARTS WOULD BE AVAILABLE. ADVISED TO CALL TK HOLDINGS. OCTOBER 2017 CALLED TKHOLDING @8336197579 TO REGISTER EMAIL FOR FUTURE NOTICES.VOICE MAIL CONTAINED INFO ONLY ON INJURY CLAIM FORM. CALLED 8883274236 AS INSTRUCTED ON CHAPTER 11 NOTICE TO OBTAIN INFO ABOUT OBTAINING FREE REPLACEMENT AIRBAGS. # REFERRED ME TO WWW.SAFERCAR.GOV. I FEEL I AM GETTING RUN AROUND, NOT HELPFUL INFORMATION. IMT, I AM RIDING AROUND IN A CAR WITH A SAFETY ISSUE TO IT'S AIRBAGS.

IN MORE THAN ONE INSTANCE THE BRAKES HAVE SUDDENLY GONE "SOFT", MAKING IT VERY DIFFICULT TO BREAK. ONE TIME THE DRIVER WENT OVER A BUMPY AREA IN THE ROAD AND TWO OTHER TIMES IT OCCURRED WHEN THE ROADS WERE WET. THE MOST RECENT INCIDENT RESULTED IN REAR-ENDING ANOTHER CAR. IN THE MOST RECENT INCIDENT, THE DRIVER WAS HEADING NORTH ON GOVERNOR'S SQUARE BOULEVARD TOWARDS E. MAGNOLIA DRIVE IN TALLAHASSEE, FL. IT WAS RAINING LIGHTLY AND THE ROADS WERE WET. THE DRIVER WAS WITHIN THE POSTED SPEED LIMIT OF 35 MPH. AS THE DRIVER APPROACHED THE INTERSECTION, THE LIGHT WAS RED. WHEN THE DRIVER HIT THE BRAKES THE PEDAL WENT "SOFT" AND SHE HAD TO PUSH IT AS HARD AS POSSIBLE TO CONTINUING BRAKING. THOUGH THE CAR WAS SLOWING, IT WAS NOT ABLE TO STOP BEFORE THE REACHING OTHER CARS AT THE INTERSECTION. THE RESULT WAS THAT THE CAR REAR-ENDED ANOTHER CAR WHICH THEN PUSHED INTO ANOTHER CAR IN FRONT. THE DRIVERS OF THE 2 OTHER VEHICLES STOPPED, POLICE CAME, AND A CRASH REPORT WAS ISSUED. WE DETERMINED IT WOULD BE BEST TO LEAVE THE CAR PARKED UNTIL IT COULD BE DETERMINED IF THE BRAKES WOULD RECOVER. WHEN WE RETURNED THE FOLLOWING DAY, THE BRAKES APPEARED TO BE FUNCTIONING PROPERLY, BUT IN AN ABUNDANCE OF CAUTION, THE DRIVER IS NOT DRIVING THE CAR. IN THE PREVIOUS 2 OCCURRENCES OF THE BRAKE PROBLEMS, WE BROUGHT THE CAR TO AN AUTO REPAIR SHOP. THE FIRST TIME, NO PROBLEMS COULD BE FOUND (DATE COULD BE PROVIDED WITH AUTO RECORDS). THE SECOND TIME (AROUND MAY 2017), IT WAS DIAGNOSED AS A MASTER CYLINDER AND THAT WAS PART WAS REPLACED AND THE REPAIR COMPLETED. BETWEEN THE FIRST AND SECOND INCIDENT, THE BRAKE SYSTEM WAS COMPLETELY REDONE AS REGULAR MAINTENANCE ON THE CAR. SO, THE CORRECTION WORK PERFORMED AND REGULAR MAINTENANCE, WERE NOT SUCCESSFUL IN ADDRESSING THE ISSUE.