MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2009 MERCURY MILAN- FRANKLIN, IN
I CALLED A FORD DEALER FROM YOUR SITE TO GET THE AIR BAGS FIXED FROM THE RECALL BUT THEY SAID THEY AREN'T READY YET AND HAVE NO IDEA WHEN THEY WILL BE AVAILABLE? SO I HAVE FAULTY AIR BAGS IN MY CAR BUT THERE IS NO SOLUTION TO GET THEM FIXED YET? I AM CONFUSED...HOW CAN I GET THIS RECALL FIXED?
Source: NHTSA WEB SITE -
2006 MERCURY MILAN- SALISBURY, MD
TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM FORD MOTOR COMPANY IN JULY 2016 (OVER ONE YEAR AGO) AND FORD HAS STILL NOT MADE AVAILABLE A REMEDY FOR THE RECALL. I AM DRIVING A VEHICLE WITH A POTENTIALLY DANGEROUS DEFECT THAT CAN CAUSE SERIOUS INJURY OR EVEN DEATH AND FORD HAS NOT PROVIDED A REPAIR EVEN AFTER YEARS OF KNOWING THE EXTREME RISKS THEIR PRODUCT MAY CAUSE.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- MORRISTOWN, NJ
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. BEYER FORD (170 RIDGEDALE AVENUE, MORRIS TOWN, NJ 07960, PHONE NUMBER: 973-644-3200) ADVISED THE CONTACT THAT PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MILAN- OCALA, FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AND RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (FORD OF OCALA, 2816 N PINE AVE, OCALA, FL 34475 (352) 732-4800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MILAN- STOW, OH
TAKATA RECALL I WAS NOTIFIED IN THE FALL OF 2016 THAT MY VEHICLE HAS TAKATA AIRBAG INFLATORS THAT HAVE BEEN RECALLED. I CALLED MY LOCAL FORD DEALER ( KLABEN FORD IN KENT, OHIO) TO SCHEDULE A REPAIR. I WAS TOLD THAT PARTS ARE NOT AVAILABLE & I WOULD BE NOTIFIED WHEN PARTS ARE AVAILABLE. I CALLED KLABEN FORD ON 10/25/2017 AND WAS TOLD AGAIN PARTS ARE NOT AVAILABLE. WHY AFTER 1 YEAR FORD CAN'T FIND REPLACEMENT PARTS? I BELIEVE FORD HAS NO INTENTION OF REPLACING THE INFLATORS. WHAT ACTION CAN BE TAKEN TO GET FORD TO HONOR THE RECALL?
Source: NHTSA WEB SITE -
-
2008 MERCURY MILAN- LAS VEGAS, NV
TAKATA INFLATORS.. I WAS TOLD BY THE DEALER THERE ARE NO PARTS TO FIX THE RECALL
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- NORTH LAS VEGAS, NV
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED FRIENDLY FORD (660 N DECATUR BLVD, LAS VEGAS, NV 89107; 866-724-9143) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MILAN- SALT LAKE CITY, UT
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MILAN- SAN ANTONIO, TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (NORTH PARK LINCOLN, 9207 SAN PEDRO AVE, SAN ANTONIO, TX, 78216) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MERCURY MILAN HYBRID- BOERNE, TX
TAKATA RECALL: I SEE IN THE NHTSA DATABASE THAT MY VEHICLE WAS SUBJECT TO A RECALL FOR THE AIRBAG INFLATOR IN JUNE OF 2016. I HAVE NOT RECEIVED ANY NOTIFICATION FROM THE MANUFACTURER NOR HAVE I BEEN CONTACTED TO BRING IN MY CAR FOR A REPLACEMENT. THIS HAS NOW BEEN 16 MONTHS SINCE THE RECALL. WHEN CAN I HAVE MY INFLATOR REPLACED?
Source: NHTSA WEB SITE