MERCURY Complaints

LETTER FROM CONGRESSMAN LOSBIONDO ON BEHALF OF CONSTITUENT RE 2009 MERCURY MILAN AIRBAG RECALL AND NOT BEING ABLE TO GET IT FIXED. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONBLE OF TIME TO BE COMPLETED. THE CONSUMER WAS ADVISED THE PARTS WERE UNAVAILABLE *JS

LETTER FROM CONGRESSMAN FITZPATRICK ON BEHALF OF CONSTITUENT IN REGARDS TO A RECALL WITH NOBODY BEING ABLE TO GIVE HER INFORMATION ONTO WHEN IT CAN BE DONE. *LD THE CONSUMER STATED THE RECALL REPAIR HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO BE PERFORMED. *JS

''TAKATA RECALL'' THE DEFECT STARTED ABOUT JUNE OF 2017. I DECIDED TO CHECK FOR ANY RECALLS ON THIS VEHICLE. HAS A RECALL BUT NO ACTION TO REPAIR ANY AIR BAGS AS OF YET. DEFECT SHOWED UP AFTER I DROVE IT ONE DAY IN JUNE.

FORD NEVER CONTACTED ME BY MAIL ABOUT THE JUNE 2016 RECALL OF THE TAKATA AIRBAGS IN MY 2007 MERCURY MILAN. I TRIED GOING TO THE BRONDES FORD DEALERSHIP ON SECOR ROAD IN TOLEDO, OHIO IN 2017 AND THEY REFUSED TO FIX MY AIRBAG SAYING IT WAS NOT IN RECALL. I HAVE BEEN TO THEM TWICE TRYING TO GET THIS ISSUE FIXED. THE AIRBAG COVER ON MY DASH IS PULLING APART AND IS READY TO GO AT ANY MINUTE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT NOTICED A "CHECK FUEL; FAILED INLET" WARNING MESSAGE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (AUTONATION FORD FRISCO 6850 TX-121, FRISCO, TX, 75034) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE AND BECAUSE THE VEHICLE WAS OVER THE 10,000 MILE WARRANTY FOR THE YEAR. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE THE CONTACT WAS ABLE TO RETRIEVE ERROR CODES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER PRESSING THE BRAKE PEDDLE, THE ABS LIGHT AND RED BRAKE LIGHT COME ON AND THE REGENERATIVE BRAKING AND POWER BRAKES FAIL. IT SEEMS TO HAPPEN ONLY WHEN THE OUTDOOR TEMPERATURE IS OVER 90 DEGREES. ONCE IT HAPPENS, BRAKING REQUIRES A HARD PUSH OF THE BRAKE PEDDLE TO THE FLOOR AND STOPPING TAKES LONGER. IT IS INDEED DANGEROUS. MY RESEARCH SHOWS THAT THIS IS A COMMON AND DANGEROUS PROBLEM. THANKS FOR YOUR TIME, [XXX] *TT *TR

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE ATTEMPTING TO BRAKE AT 3 MPH, THE BRAKE PEDAL DROPPED INDEPENDENTLY 1-2 INCHES AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BENSON FORD, INC. (4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, STATED THAT THERE WAS NO RECALL, AND TRANSFERRED THE CONTACT DIRECTLY TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VARIOUS UNKNOWN DEALERS IN HOUSTON, TEXAS AND ALL OF THEM STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED WHAT THE CONTACT WAS TOLD BY THE DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE AIRBAGS ON THIS VEHICLE HAVE BEEN RECALLED. WHEN CONTACTING THE FORD DEALER THEY SAID THAT THE COMPANY MAKING THE AIRBAGS HAS GONE BANKRUPT AND THERE IS NOT A REPLACEMENT AIRBAG FOR THE DEFECTIVE ONE IN THE VEHICLE. IF THE AIRBAG DEPLOYS IN AN ACCIDENT, IT COULD SERIOUSLY HURT OR KILL A PASSENGER. I AM AFRAID TO DRIVE THE CAR THE WAY IT IS AND FORD DOES NOT KNOW WHEN THIS RECALLED NEW PART WILL BE COME AVAILALBE.

MY CAR'S LIGHT MODEL HAS BEEN RECALLED BUT MINE FAILED BEFORE RECALL. I HAD IT REPARED LOCALLY BY A NON FORD SHOP. AT THE TIME OF MY RECALL I HAD OVER THE 250,000 MILES ALLOWED ON THE CAR. THE LOCAL FORD SHOP (WOOLWINE COLLINS MS) REFUSED TO REPAIR MY CAR OR REINBURSE ME FOR MY REPAIRS I HAD DONE ABOUT 6 MONTHS BEFORE THE RECALL. I CONTINUE TO GET NOTICES FROM FORD TO CORRECT THE PROBLEM BUT WHAT CAN I DO??