MERCURY Complaints

TAKATA RECALL I RECEIVED THE RECALL NOTICE A YEAR AGO AND FORD HAS STILL NOT CORRECTED THE PROBLEM

THE BRAKE PEDAL SOME TIMES GOES TO THE FLOOR AND DOESN'T WORK RIGHT UNTIL THE SWITCH IS TURNED OFF AND RESTARTED. THIS IS VERY DANGERISH AND WILL CAUSE AN ACCIDENT AND SOME ONE WILL BE KIL;LED

MY POWER WILL STAY ON FOR LONG PERIODS OF TIME ALSO I'M HAVING AN ACCELERATION PROBLEM WHEN I DRIVE I HAVE TO WAIT FOR IT TO GO TO ABOUT 25 MI TILL 26 FOR IT TO PICK UP ANY SPEED IT TAKES A VERY LONG TIME FOR IT TO PICK UP ANY SPEED IN THE 1ST PLACE.

I WAS SENT A LETTER STATING THAT MY VEHICLE HAS BEEN RECALLED FOR A DEFECT IN THE AIRBAG. I CALLED A FEW MONTHS LATER AND ASKED WHEN IT QILL GWT FIXED AND WAS TOLD WHEN THE PART SHIPMENT COMES IN A WILL RECEIVE A LETTER OR A CALL STATNG WHEN TO BRING IT IN. IF THE PROBLEM WAS'T GOING TO BE FIXED WHEN I RECIEVED THE LETTER ONE SHOULDN'T HAVE BEEN SENT OUT. THIS PROCESS IS TAKING LONGER THAN IT SHOULD AND NEEDS TO BE FIXED SOON. WHO KNOWS WHEN AN ACCIDENT IS GOING TO HAPPEN WETHER ITS MY FAULT OR NOT, ME AND MY FAMILY ARE GOING TO BE SERIOUSLY HURT. THEN I WILL BE FORCED TO TAKE LEGAL ACTIONS.

ABS BREAKS FAIL TWICE WITHIN 6 MONTHS WHEN MY WIFE HIT AN UNEVEN SURFACE PULLING INTO A DRIVEWAY. THE BREAK PRESSURE REQUIRED HER TO FLOOR THE PEDAL ALL THE WAY DOWN TO THE FLOOR IN ORDER TO STOP THE VEHICLE. I'M EXTREMELY CONCERNED. MY WIFE PUMPED THE BREAKS TO GET THE VEHICLE'S BREAK PRESSURE BACK TO NORMAL. WE ARE CONCERNED AND DON'T WHEN THIS COULD HAPPEN AGAIN. WE ARE VERY FEARFUL AT THIS POINT. WHAT IF SHE WAS GOING AT A FASTER RATE OF SPEED OR APPROACHING AN INTERSECTION. THERE NEEDS TO BE A RECALL FOR THIS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. I CONTACTED FORD IN BURLINGTON NJ AND CARSENSE OF WESTAMPTON NJ BOTH PLACES TO GO TO EACH OTHER. FORD IN LUMBERTON GAVE ME THE FORD 800 NUMBER WHICH I CALLED BUT THEY PROVIDED ME WITH EMPATHY BUT NO SOLUTION. IF I DRIVE OVER AN UNEVEN SURFACE THIS EVENING IT'S POSSIBILITY MY BREAKS COULD FAIL AGAIN. DOES SOMEONE HAVE TO DIE BEFORE SOMEONE TAKES ACTION AGAINST THIS HIDDEN DANGER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (PHIL FITTS FORD IN NEW CASTLE, PA) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ *JS

"TAKATA RECALL"... JUNE OF 2016 RECEIVED A RECALL NOTICE. SAID THEY WOULD GET IN TOUCH WITH ME WHEN THE RECALL GETS RECTIFIED. IT IS NOW 6-29-17 AND HAVE NOT RECEIVED ANYTHING. IT HAS BEEN OVER A YEAR AND THEY ARE SAYING "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE"

VEHICLE AT TIMES WITH MY FOOT ON THE BRAKE PEDAL,JUST STARTS TO ACCELERATE FOR NO REASON WHEN I STOP A LIGHT OR IN TRAFFIC.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO THE DEALER (MIRACLE AUTOMOTIVE GROUP, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPAIRED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). HEMPSTEAD FORD (301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 483-7200) INDICATED THAT THEY PROVIDED THE RECALL REMEDY; HOWEVER, THE CONTACT STATED THAT THE LOW BEAMS, HIGH BEAMS, AND DAYTIME RUNNING LIGHTS FAILED TO FUNCTION. THE FAILURE PROGRESSED FOR YEARS WITH NO SOLUTION FROM THE MANUFACTURER. THE DEALER DID NOT SPECIFY WHAT PART WAS REPLACED AND INDICATED THAT THE TURN SIGNALS ALSO FAILED TO FUNCTION. THE CONTACT INFORMED THE DEALER AND SHOWED THEM THAT THE TURN SIGNALS FUNCTIONED IMPROPERLY, BUT THEY FAILED TO PROVIDE A REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR A SOLUTION. UPDATED 10/17/17*LJ *JS