MERCURY Complaints

POWER STEERING ASSIST HAS PROBLEMS. POWER STEERING LOCKS UP AND CAR THEN CAN'T BE STEERED. HAPPENS SOMETIME IN THE MIDDLE OF DRIVING IT. FORD REFUSES TO FIX IT. EVEN THOUGH THEY KNOW IT HAS BEEN A PROBLEM. THEY EVEN HAVE CLASS ACTION LAWSUITES AGAINST THEM FOR IT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JACK BYRNE FORD, LOCATED AT 1003 HUDSON RIVER RD, MECHANICVILLE, NY, 12118) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

POWER STEERING GOES OUT WHILE DRIVING. CLEAR THE CODES AND IT WORKS FINE. HAS HAPPENED A FEW TIMES NOW. SEEN ONLINE THERE WAS A RECALL FOR THIS PROBLEM WITH SOME MILANS BUT WHEN I CALLED FORD OUR CAR WAS NOT COVERED. OUR CAR HAS THE PROBLEMS DESCRIBED IN THE RECALL ITS THE RIGHT MAKE, MODEL AND YEAR, YET IT IS NOT COVERED?? I DONT UNDERSTAND.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT CONTACTED THE FORD DEALER, NAME AND ADDRESS WAS UNKNOWN, AND INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

I RECEIVED NOTIFICATION OF RECALL INVOLVING THE PASSENGER SIDE AIRBAG IN JULY OF 2016. YOUR SITE SHOWS ME THAT THE REPAIR IS STILL NOT AVAILABLE, ALMOST A YEAR LATER. SO I AM DRIVING IN A CAR AND MY PASSENGER, USUALLY MY WIFE, IS NOT AS SAFE AS SHE SHOULD BE. I FIND THIS TO BE A SERIOUS PROBLEM. CAN YOU HELP REMEDY THE SITUATION?

JUST PURCHASED THIS CAR USED. 91, K MILES. BRAKES FAILED ON ME. I TURNED AROUND IN A PARKING LOT MAKING A SHARP LEFT TURN AND PULLED BACK OUT ONTO THE ROAD. I WAS ONLY ABOUT 20 YARDS FROM A STOP SIGN. WHEN I APPROACHED THE STOP SIGN, MY BREAKS WENT TO THE FLOOR AND WE WENT STRAIGHT THROUGH THE INTERSECTION, UNABLE TO STOP. I PUMPED THEM LIKE CRAZY AND WE SLOWED TO A STOP ABOUT 4 CAR LENGTHS FROM THE STOP SIGN.

THE CAR WAS RECALLED ON JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 SUMMARY THE FRONTAL AIRBAG INFLATOR OF MY CAR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH. IT IS VERY DANGEROUS TO ME AND MY WIFE SINCE WE DRIVE THIS CAR EVERYDAY. (THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044.) AFTER THE WHOLE YEAR, I HAVEN'T HEART ANYTHING FROM THE MANUFACTURE AT ALL. I ALSO CALLED THEIR LOCAL DEALERSHIP. THEY COULD NOT OFFER ME ANY ASSISTANCE AT ALL. IS THE MANUFACTURER GOING TO SIT ON THE RECALL UNTIL SOMETHING HAPPENS ON ME AND MY WIFE?

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE SEAT BELTS FAILED TO FUNCTION PROPERLY IN THE VEHICLE. IN ADDITION, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE HAD NOT YET BEEN DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR A RESPONSE TO SCHEDULE A REPAIR SOLUTION WITH A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS FAILED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE JOE MYERS FORD DEALER WAS CONTACTED AND THEY INFORMED THE CONTACT THAT THEY WOULD NOT BE ABLE TO SCHEDULE THEM IN UNTIL SEPTEMBER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - LOCAL FORD DEALER STILL DOES NOT HAVE THE PARTS TO REPLACE THE AIRBAGS.