MERCURY Complaints

TRANSMISSION WON'T ENGAGE. PULLING OUT OF GAS STATION, IT WOULDN'T MOVE. MECHANIC SAID IT WAS RECALLED, AND WORK WAS DONE 2 YEARS AGO.

WHILE DRIVING THE CAR THE POWER STEERING SUDDENLY STOPS AND THE CAR BECOMES EXTREMELY DIFFICULT TO DRIVE. THIS IS A VERY DANGEROUS SITUATION AND HAS HAPPENED THREE TIMES IN THE PAST 2 MONTHS. IT HAS ALSO OCCURRED SEVERAL TIMES PREVIOUSLY, BUT IT SEEMS TO BE GETTING WORSE. VERY DANGEROUS!

I WAS DRIVING ON A ROAD THAT WAS SLIPPERY DUE TO ICY CONDITIONS. I APPLIED THE BRAKES WHEN A CAR STOPPED SUDDENLY IN FRONT OF ME. I WAS ABLE TO STOP BUT AFTER THE INCIDENT THE BRAKES WENT"SOFT" AND I HAD TO APPLY EXTRA FORCE AND PUMP THE BRAKES TO GET THE CAR TO BRAKE ADEQUATELY. MY MECHANIC THOUGHT IT MIGHT BE A PROBLEM WITH THE CALIPERS BUT FIXED THEM. WHEN THAT DID NOT FIX THE PROBLEM HE PUT IN A NEW FACTORY MASTER CYLINDER WHICH ALSO DID NOT REMEDY THE SITUATION. HE THEN DID SOME RESEARCH AND DISCOVERED THAT THERE HAVE BEEN ISSUES WITH THE ABS SYSTEM. MY CAR IS STILL NOT BRAKING PROPERLY.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT DRIVABLE. MEANWHILE, THE CONTACT REPORTED THAT THERE WAS AN OPEN INVESTIGATION (PE16017) ON BRAKE ISSUES RELATED TO THE YEAR, MAKE, AND MODEL VEHICLE. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ENGAGED THE EMERGENCY BRAKES FOUR TIMES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE YEAR, MAKE, AND MODEL WAS INCLUDED IN OPEN NHTSA INVESTIGATION NUMBER: PE16017 (BRAKES) SINCE DECEMBER 20, 2016. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE COMPLAINT REVIEWED, BUT THERE WAS NO GUARANTEE. THE CONTACT STATED THAT SHE EXPERIENCED THE FAILURE SIX TO EIGHT MONTHS PRIOR. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

THE BRAKES FAILED AND ABS AND BRAKE LIGHTS CAME ON. HAD A SOFT PEDAL ALMOST TO FLOOR BEFORE ANY BRAKING WAS PRESENT. AFTER TURNING OF ENGINE AND RESTARTING BRAKES RETURNED TO NORMAL. THE FIRST TIME THIS HAPPENED MY WIFE RAN INTO E REPAIR SHOP BUILDING CAUSING $3000.OO DOLLARS DAMAGE. OUR INSURANCE CHARGED HER WITH A AT FAULT ACCIDENT. WE CANNOT LOCATE THE ACCIDENT REPORT.

SOFT BRAKES. BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR TRYING TO STOP THE CAR. NEXT MORNING IT IS OKAY. THIS HAS HAPPENED A FEW TIMES ALREADY. LOCAL SHOP FOUND NOTHING WRONG BUT INDICATED IT COULD BE POSSIBLE ANTILOCK BRAKE MALFUNCTION.

ON THE FREEWAY AND CAR SUDDENLY HAS OVERDRIVE LIGHT BLINKING, AT THE SAME TIME I BEGAN LOSING POWER, I WAS ABLE TO GET OFF FREEWAY BUT NOT AFTER I OPEN HOOD AND NEARLY GOT RUN OVER. I WAS CHECKING TO SEE IF THERE WAS OVERHEATING OR SMOKE. BUT NOTHING. I HAVE ALREADY REPLACED PCM, TRANSMISSION, AND TORQUE CONVERTER. CONSEQUENTLY MY SHIFTER IS BROKEN AND YOU CAN SEE DOWN INTO TRANSMISSION. OBVIOUSLY NO I CAN'T DRIVE, I WILL HAVE TO HAVE VEHICLE TOWED. WHY HASN'T TRANSMISSION BEEN RECALLED ON THIS VEHICLE. I COULD NOT THINK ABOUT IF MY CHILD WOULD HAVE BEEN WITH ME AND STOOD IN FRONT OF CAR. HE NEVER WOULD HAVE BEEN ABLE TO MOVE THAT QUICKLY OR EVEN WORSE WITH FREEWAY DRIVING I EVEN COULD HAVE BEEN HIT FROM BEHIND.

TAKATA RECALL, I RECEIVED A LETTER ON JULY 2016 FROM FORD ABOUT A RECALL ON MY VEHICLE FOR THE AIRBAG. I HAVE BEEN WAITING PATIENTLY TO BE NOTIFY THAT THE PARTS ARE AVAILABLE. ALSO BACK IN 2011, THE SUMMERS WERE VERY HOT. WHEN I WALKED TO MY CAR AFTER WORK.. I NOTICED THE DASHBOARD ON THE PASSENGER SIDE WAS BUBBLED UP, DOWN BY THE BOTTOM HALF OF WHERE THE AIRBAG IS. I TOOK IT TO THE DEALERSHIP WHERE I GET MY OIL CHANGES AND OTHER UP KEEPS ON THE VEHICLE AND THEY TOLD ME TO CONTACT FORD . FORD SAID TO ME THAT MY CAR WAS NO LONGER UNDER WARRANTY AND THERE IS NOTHING THEY CAN DO. I TOOK IT TO THE DEALERSHIP AND THEY SAID , THEY COULD TRY TO FIX IT BUT THEY COULDN'T GUARANTEE THAT IT WOULD WORK. THEY SAID IT WOULD COST ABOUT $300.00 BECAUSE THEY WOULD HAVE TO TAKE THE GLOVE BOX OUT AND DEACTIVATE THE AIRBAG AND CROSS ARE FINGERS THAT IT HOLDS ONCE THEY BASICALLY GLUE IT. WELL, WHEN I GOT THIS RECALL, IT PUT ME TO THINKING IF THIS RECALL HAD ANYTHING TO DO WITH THIS BUBBLING UP LIKE IT DID. I TAKE VERY GOOD CARE OF MY VEHICLES AND GET PRETTY GOOD TRADE-INS FOR THEM , NOW BECAUSE OF THIS MANUFACTURE DEFECT OR POSSIBILITY HAVING TO DO WITH THE RECALL. THE TRADE-IN WILL BE DOCKED BECAUSE OF THIS DEFECT THAT I HAD NOTHING TO DO WITH. PEOPLE THAT RIDE ON THE PASSENGER SIDE ASK ME IF THE AIRBAG WILL ERUPT WHILE THEY ARE SITTING THERE. I TELL THEM , THAT I WAS INFORMED THAT IT PROBABLY WOULDN'T. (ENCOURAGING WORDS, RIGHT). I'M SENDING YOU THE LETTER I RECEIVED ABOUT THE RECALL BACK ON JULY 2016, THAT I'M STILL WAITING ON AND ALSO PICTURES OF MY DASHBOARD WHERE THE AIRBAG IS,. I KNOW YOU WILL BE SURPRISED LIKE ME, WHEN I WALKED TO MY CAR AFTER WORK TO SEE MY DASHBOARD BUBBLED UP BY THE HEAT AND AIRBAG.