MERCURY Complaints

DEC 21,2015 MANUFACTURER RECALL NUMBER15S39 NHTSA RECALL NUMBER15V861000 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE NOT COMPLETED IN A TIMELY MANNER, IT HAS BEEN 17 MONTHS SINCE RECALL NOTICE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN *AS

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WENT INTO LIMP MODE AND THE SPEED SUDDENLY DECELERATED TO UNDER 20 MPH. WHEN THE FAILURE OCCURRED, THE SPEED WOULD NOT INCREASE PAST 20 MPH WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. ..UPDATED 06/27/17 *BF *AS

I HAVE BEEN ON THE PHONE WITH FORD. AN EXTREMELY MAD AND RUDE WOMAN DIDN'T OR COULDN'T ANSWER ANY QUESTIONS I HAD. SHE KEPT TELLING ME I GOT MY RECALL BE CAUSE THEY CHECKED MY COMPUTER SYSTEM BUT DIDN'T REPLACE THE RECALLED STEERING MODULE. THE WOMAN ALSO DIDN'T HANG UP SO I WAS UNABLE TO DO THE SURVEY AT THE END OF THE PHONE CALL. SOME PEOPLE ARE DISGUSTING THE WAY THEY TREAT OTHERS.

VEHICLE POWER STEERING STOP WORKING WHILE PARKED AND AS I STARTED IN THE FOLLOWING DAY, IT BECAME ALMOST IMPOSIBLE TO STEER WHILE DRIVING LET ALONG TRY TO PARK OR TURN,

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND WOULD NOT ACCELERATE PAST 25 MPH. IN ADDITION, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUT OFF ON NUMEROUS OCCASIONS AND THE CHECK ENGINE INDICATOR ILLUMINATED BRIEFLY WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 44,000. UPDATED 08/04/17*LJ *CN

I HAVE OWNED THIS CAR FOR 4 YEARS. I STILL OWE MORE THAN ITS WORTH. MY 3RD TRANSMISSION JUST WENT OUT THIS MORNING! CVT TRANSMISSIONS ARE GARBAGE. I WAS QUOTED 6000 FOR ANOTHER USED TRANSMISSION. 4 TRANSMISSIONS IN 4 YEARS IS INSANE!

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS FAILED. THE CONTACT REMOVED THE FUSE AND REPLACED IT TO RESTART THE WIPERS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE MOTOR WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION AROUND JANUARY OF 2016. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED AND HE WAS CONCERNED THAT THE AIR BAGS MIGHT DEPLOY. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS

TAKATA RECALL ON FORD MERCURY MILAN. IN FEBRUARY 2017 AND AGAIN MAY 2017 FORD MOTOR COMPANY WOULD NOT TELL ME WHEN MY CAR WILL BE REPAIRED. FREEDOM FORD IN TAZEWELL, VA SAID THE TAKATA RECALL WAS A NOTICE AND NOT A RECALL. THEY WILL NOT FURNISH A VEHICLE UNTIL OUR CAR IS REPAIRED AND THIS IS OUR ONLY CAR AND WE HAVE TWO YOUNG CHILDREN. THE RECALL SAYS "INJURY OR DEATH COULD RESULT" IT IS IMPOSSIBLE FOR EVERYONE TO RIDE IN THE BACK SEAT. I AM WORRIED SICK FOR OUR SAFETY. FORD MOTOR COMPANY SHOULD BE ASHAMED.