MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP AS THE RPMS INCREASED. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR OCCASIONALLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PRIOR TO PURCHASING THE VEHICLE. THE CONTACT REQUESTED THAT THE DEALER REPAIR THE VEHICLE BEFORE THE SALE WAS FINALIZED, BUT THE ISSUE PERSISTED. THE CONTACT WAS UNAWARE OF THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

OUR 2008 MERCURY MILAN BRAKES ARE "SOFT" AND HARD TO DETERMINE THE ACTUAL STOPPING DISTANCE. THE RESPONSE IS SLOW WHICH REQUIRES PUMPING WHEN TRYING TO ANTICIPATE A STOP. THE FEAR IS NEEDING TO MAKE A SUDDEN STOP WITHOUT WARNING. THIS APPEARS TO BE A SAFETY HAZARD AND RAISE MUCH CONCERN.

TAKATA RECALL -- WE RECEIVED A RECALL NOTICE IN JULY 2016 FOR THE AIRBAG IN OUR CAR. I JUST TALKED TO 2 FORD DEALERSHIPS AND THE FORD MOTOR COMPANY AND NO ONE KNOWS WHEN THIS WILL BE FIXED. THIS SEEMS LIKE AN UNREASONABLE DELAY TO FIX THIS DANGEROUS PROBLEM.

TAKATA RECALL. IT HAS BEEN 11 MONTHS SINCE I RECEIVED MY AIRBAG RECALL NOTICE, AND STILL HAVE NOT RECEIVED MY FOLLOW-UP TELLING ME TO BRING IT IN TO BE FIXED. THIS IS AN ABSURDLY LONG TIME FOR SUCH A SIGNIFICANT SAFETY ITEM.

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

JAN. 2016-I RECEIVED A LETTER FROM FORD MOTOR COMPANY SAYING THERE IS A RECALL 15S39 AND WHEN PARTS ARE AVAILABLE FORD WILL LET ME KNOW AND THE PART WILL BE REPLACED. APRIL 2017 _ I RECEIVE A LETTER FROM FORD SAYING PARTS ARE AVAILABLE, SCHEDULE AN APPOINTMENT. CALLED FLOOD FORD AND LINCOLN IN NARRAGANSETT RI WAS TOLD I HAD TO FIRST HAVE THEM DETERMINE IF A PART WAS NEEDED, THEN I WOULD HAVE TO RETURN TO HAVE THE PART REPLACED IF NEEDED. WHEN THE CAR WAS TAKEN IN TO HAVE IT REVIEWED THE VEHICLE DID NOT ENTER THE SERVICE AREA AT ALL. I WAS ASKED TO GO OUTSIDE INTO THE PARKING LOT OF THE DEALERSHIP WITH THE CLERK FROM THE COUNTER FROM SERVICE DEPARTMENT. I WAS TOLD TO GET INTO MY CAR --START IT -- AND APPLY THE BRAKE. WE WERE IN THE PARKING LOT OF THE DEALERSHIP AND THE VEHICLE IN PARK ALTHOUGH IGNITION WAS ON. I APPLIED THE BRAKE AS ASKED, THEN I WAS TOLD, THE BRAKE LIGHTS ARE FINE I DON'T NEED THE PART FOR THE RECALL. I WAS ALL SET AND OK TO LEAVE. THE RECALL 15S39 HAS NOTHING TO DO WITH THE BRAKES SO CLEARLY THIS DEALERSHIP DOES NOT SERVICE THEIR CUSTOMERS CORRECTLY. I HAD BOTH LETTERS FROM JAN 2016 AND APRIL 2017 THAT SHOWED IT WAS FOR THE HEADLIGHTS. I'M FILING A COMPLAINT THAT THIS DEALERSHIP DID NOT PERFORM THE WORK THEY SHOULD HAVE. HOW CAN I GET THE LIGHTING CONTROL MODULE (LCM) REPLACED ON MY VEHICLE? THE LCM IS THE PART FOR THE 15S39 RECALL. WHEN THERE IS A RECALL FOR A PART, IS THE MANUFACTURER REQUIRED TO REPLACE THE PART OR CAN THEY SAY IT IS NOT NEEDED? THANK YOU FOR YOUR TIME.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE NOT AVAILABLE A DEALER WAS ALSO CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/21/17*LJ *AS

I JUST NOTICED THAT I NOW HAVE A MISSING WHEEL STUD AND LUG NUT ON BOTH OF MY FRONT WHEELS. THIS CAR DOES HAVE THE 17" STEEL WHEELS. THERE WAS A RECALL FOR STUDS BREAKING BACK IN 2011, 11S23, AND ACCORDING TO FORD CUSTOMER SERVICE, THE STUDS WERE INSPECTED AND LUGS NUTS WERE REPLACED BEFORE I PURCHASED THIS VEHICLE IN JUNE OF 2011. THE CAR CURRENTLY HAS 86,805 MILES ON IT. THE LAST TIRE ROTATION WAS JUST ABOUT A YEAR AGO AT 75,114 MILES AND WAS DONE AT THE FORD DEALERSHIP. AT THAT POINT I PAID TO HAVE ONE OF THE FRONT WHEEL STUDS REPLACE BECAUSE THEY SAID IT WAS STRIPPED OUT.

THE POWER STEERING FAILED WHILE I WAS DRIVING AND THE DASH INDICATED "SERVICE POWER STEERING". I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD WITH GREAT EFFORT. I STOPPED THE CAR AND TURNED IT OFF. AFTER RE-STARTING THE CAR THE POWER STEERING WORKED. THE NEXT TIME THE CAR WAS STARTED THE POWER STEERING DID NOT WORK INDICATING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC". THE CAR CANNOT BE DRIVEN.

DRIVING AFTER IT RAINED OVER NIGHT, THE CAR IN FRONT OF ME BRAKED SUDDENLY. I HIT THE BRAKE HARD ENOUGH TO TRIGGER THE ABS SYSTEM BUT MY CAR WOULD NOT STOP. I WAS ABLE TO SWERVE OFF THE ROAD BUT WHEN I TRIED APPLYING THE BRAKE THE PEDAL WENT TO THE FLOOR AND SOFTENED. I PUT THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON, THE PEDAL WAS STILL SOFT AND REQUIRED I BRAKE A GREAT DISTANCE IN ADVANCE. I HAD TO GET THE CAR TOWED BECAUSE I COULD NOT DRIVE LIKE THAT IN TRAFFIC DURING RUSH HOUR.