MERCURY Complaints

MY 2011 MERCURY MILAN HAS A POWER STEERING ASSIST FAULT CODE COMING UP. THE POWER STEERING HAS GONE OUT COMPLETELY WHEN DRIVING. IT HAPPENED SEVERAL TIMES OVER THE PAST 6 MONTHS. IT WOULD RESET ITSELF AFTER THE CAR WAS TURNED OFF AND THEN TURNED BACK ON. IT NOW HAS FAILED COMPLETELY ON APRIL 14, 2017 AND THE CODE READS "POWER STEERING ASSIST FAULT" AND "ADVANCE SERVICE TRACK". I HAVE TAKEN IT TO A FORD DEALERSHIP AND THEY ARE SAYING THAT MY VIN NUMBER IS NOT UNDER THE RECALL EVEN THOUGH MY VEHICLE HAS THE SAME EXACT PROBLEM AND IS THE SAME YEAR, MAKE AND MODEL. HOW CAN MY VEHICLE NOT BE ON THE RECALL WITH THE SAME EXACT PROBLEM? I CONTACT FORD MOTOR COMPANY AND THEY ARE REFUSING TO REPAIR MY VEHICLE. THIS IS A VERY EXPENSIVE PART TO REPLACE. THE PART COSTS $1,200 ALONE PLUS THE LABOR CHARGES. I DO NOT HAVE THE MONEY TO FIX THE VEHICLE. HOW CAN FORD NOT BE HELD RESPONSIBLE FOR THIS ISSUE? MY FAMILY AND I ARE IN DANGER NOW AND I NEED A VEHICLE TO GET BACK AND FORTH TO WORK AND I DO NOT HAVE A SECOND VEHICLE. THE DEALERSHIP ALSO WANTS A DIAGNOSTIC FEE OF $125 TO SEE THE VEHICLE. I NEED SOMEONE'S ASSISTANCE TO GET THE VEHICLE PROPERLY REPAIRED AND FOR FORD TO PAY FOR IT. HOW CAN THEY PUT ME AND MY FAMILY AT RISK OF CRASHING WHEN THERE IS A RECALL ON THE THE SAME YEAR, MAKE AND MODEL AND THE EXACT PROBLEM.

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS ABLE TO STOP WITH THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MOTOR MOUNT AND RADIATOR HOSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,373.

MY SIDE DOOR LATCHES FREEZE IN COLD WEATHER DUE TO WATER INTRUSION. AS A RESULT, THE DOOR DOES NOT LATCH WHEN CLOSED, AND COULD OPEN WHILE THE VEHICLE IS MOVING. THIS WAS A WELL KNOW SAFETY ISSUE BY FORD. MY VIN NUMBER DOES NOT SHOW UP IN THE RECALL DATA BASE SO THE REPAIR COST IS BEING PUSHED TO ME. THE CAR CERTAINLY HAS ALL THE SYMPTOMS OF THE RECALL FOR THAT MODEL AND YEAR... I SMELL A RAT... DO YOU? THE RECALL WAS MADE TO BE STATE SENSITIVE TO STATES THAT EXPERIENCE FREEZING WEATHER. WHAT HAPPENS WHEN A 2005 MERCURY MONTEGO IS REGISTERED IN SOUTHERN FLORIDA SO AS TO NOT BE INCLUDED IN THE RECALL AND THEN ENDS UP IN NORTHERN MAINE? I'LL TELL YOU WHAT HAPPENS... A LITTLE CHILD IN NORTHERN MAINE ASLEEP AGAINST THE DOOR SUDDENLY FALLS OUT OF THE CAR AT 55 MILES AN HOUR AND GETS RUN OVER BY ONCOMING TRAFFIC! THESE CARS ARE VERY HARDY AND I SUSPECT THERE ARE MANY OF THEM STILL ON THE ROAD WITH THIS ISSUE. SOMEONE REALLY MISSED THE BOAT ON THIS ONE.

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING, THE TRANSMISSION FAILED TO SHIFT. WHILE PARKED, THE EMERGENCY BRAKES FAILED AND CAUSED THE VEHICLE TO ROLL AWAY. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

INTAKE MANIFOLD FAILED (BURNED AND DISINTEGRATED IN THE AREA OF THE THERMOSTAT ) AND HAD TO BE REPLACED AT CONSIDERABLE EXPENSE . PRESENTLY THE SPEEDOMETER FAILS INTERMITTENTLY DROPPING TO ZERO AT RANDOM MOMENTS. MOST IMPORTANTLY THE LIGHTS CUT OUT INTERMITTENTLY USUALLY WHEN THE HEAT IS ON AND ON LONGER TRIPS. ALSO, MOST TIMES IT HAS HAPPENED WHEN IT HAS BEEN RAINING AND COLDER. DROVE UPWARDS OF 40 MILES WITH THE HEADLIGHTS CUTTING OUT INTERMITTENTLY IN THE RAIN AND COLD, PROBLEM HAS CONTINUED TO RECUR BUT SEEMS TO BE RELATED POSSIBLY TO HAVING THE HEAT ON. I BELIEVE THE LIGHTING CONTROL MODULE IS LOCATED NEAR A HEATING OUTLET AND MAY BE SUFFERING A FAILURE AS A RESULT BUT THIS IS JUST SPECULATION. ALSO, PREVIOUSLY WHEN I HAD PULLED INTO A REST AREA FOR AWHILE, AFTER COOLING DOWN, THE PROBLEM WENT AWAY FOR A LITTLE WHILE THEN RESUMED AFTER ABOUT TEN MILES WITH THE HEAT ON. I BELIEVE IT IS BEING CAUSED BY THE EXCESSIVE HEAT THE LCM IS SUBJECTED TO BY VIRTUE OF THE AREA IN WHICH IT IS INSTALLED. THE LIGHTING CONTROL MODULE IS OF MOTOROLA MANUFACTURE WITH SIEMANS RELAYS INSIDE. THE PART HAS NUMEROUS NUMBERS ON IT , MOST PROMINENTLY: XW7T-13C788-AA , 6MX2794A01, 990429A, AND LIGHTING CONTROL 95M .OTHERS ONLINE WITH SIMILAR VEHICLES (CROWN VICTORIAS) AND OF OTHER MODEL YEARS MANUFACTURED BY FORD HAVE REPORTED SIMILAR PROBLEMS AND THAT REPLACING THE RELAYS HAS RESOLVED THE ISSUE. I DO NOT KNOW THAT THIS PART IS THE SOURCE OF THE PROBLEM BUT SUSPECT IT AS MANY OTHERS ONLINE HAVE REPORTED THAT THIS PART WAS THE SOURCE OF THEIR PROBLEMS.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE ATTEMPTING TO DRIVE, THE STEERING WHEEL WAS DIFFICULT TO MOVE. THE DEALER DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 7,600. UPDATED 06/07/17*LJ *CN

TAKATA RECALL I WAS ON THE EXPRESS WAY IN MOTION AND THE CAR SHUT DOWN MEANING THAT ALL OF THE GADGES SHUT DOWN. THEN THE CAR JUST COAST UNTIL I COULD PULL OVER WITHOUT BEING HURT OR HURTING OTHER DRIVERS. NOTHING SHOWED UP JUST SHUT DOWN.

COMPLETE BRAKE FAILURE MADE IT NECESSARY TO REPLACE THE MASTER CYLINDER AND THE BRAIN.

LOWER STEERING COLUMN CORROSION CAUSING STIFFNESS WHEN VEHICLE IS IN MOTION AND STATIONARY. MERCURY DOES NOT LIST THIS MODEL YEAR AS A RECALL. PREVIOUSL HAD TO REPLACE SAME PART ON 2003 CROWN VICTORIA (SAME PART SISTER MODEL) SAME STORY THAT IT WASN'T ON RECALL LIST FOR MUCH NEWER CARS.