MERCURY Complaints

VEHICLE WAS BEING OPERATED AT APPROX 35 MPH WHEN SYSTEM HORN SOUNDED THEN STEERING COLUMN LOCKED UP, CAUSING NEAR MISS ACCIDENT. FORD REFUSES TO ACKNOWLEDGE ANY RECALLS OR REASSESS RECALLL UNDER NHTS CAMPAIGN 14V284000 FOR STEERING WHERE THEIR FIX APPEARS TO BE TO REPROGRAM SOFTWARE. APPEARS THAT THIS WAS A QUICK FIX THAT DIDN'T SOLVE THE PROBLEM

WHILE DRIVING ON APRIL 29, 2016 THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WHEN ATTEMPTING TO BRAKE ON A CITY STREET. CAR WOULD STILL STOP , BUT NOT VERY SAFELY. TOOK CAR TO MECHANIC. MECHANIC BLED AND ADJUSTED BRAKES, CHARGING $35.00. ON 4/7/17 THE SAME THING HAPPENED. WILL TAKE BACK TO MECHANIC ALONG WITH ARTICLE FROM 12/27/16.

WENT TO BACK OUT OF THE DRIVEWAY FOR WORK, AND GOT AN ALARM AND THE POWER STEERING ASSIST FAULT INDICATION. TURNED THE WHEEL AND HAD NO ASSIST. RETURNED TO THE DRIVEWAY, SHUT THE CAR OFF, AND CONTACTED FORD DEALER. WAS INFORMED THAT WHILE THERE WAS A RECALL IN EFFECT (15S18) MY CAR WAS NOT COVERED, SO I WOULD HAVE TO PAY FULL PRICE. NOT SURE HOW I CAN HAVE THE EXACT PROBLEM, INCLUDING THE DTC C200D WHICH INDICATES REPLACEMENT IS REQUIRED. AND NOT BE COVERED. WAS ABLE TO DRIVE TO THE DEALER (ABOUT 2 MILES) FOR THE REPAIR. I AM HOPING YOU INSIST THAT FORD EXPAND THIS RECALL SINCE IT IS OCCURRING OUTSIDE THE CURRENT VIN LISTINGS. I'M JUST GLAD IT DIDN'T HAPPEN AT SPEED ON THE HIGHWAY AT RUSH HOUR.

THE SEAT BELTS WILL NOT STAY ATTACHED. YOU CAN PUT THEM ON AND THEY APPEAR TO BE LOCKED IN AND YOU CAN PULL ON THEM TO SEE IF THEY ARE ATTACHED AND THEY APPEAR TO ATTACH BUT THEN WHILE JUST SITTING, THEY MAY POP-OFF YOU AND BECOME DISENGAGED LEAVING YOU WITHOUT YOUR SEAT BELT ON YOU. THIS CAN OCCUR IF THE CAR IS IN MOTION OR IF IT IS STANDING STILL. SOMETIMES IT WILL EVEN POP-OFF RIGHT AFTER YOU PUT IT IN THE BUCKLE. THEY ARE FAULTY. WE CALLED FORD AND THEY WILL NOT DO ANYTHING TO REPAIR OR RECALL IT. I TALKED TO 2 PEOPLE AT FORD CUSTOMER CARE AND SENT THEM AN EMAIL, ALSO BUT THEY WILL NOT DO ANYTHING TO HELP US. WE ALSO CONTACTED A MERCURY DEALER WHO TOLD US TO CALL FORD.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 07/12/2017*JS

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 35 MPH, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER OFF THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.

THE LIGHTING CONTROL MODULE (LCM) IS TO BE REPLACED AND THE OWNER IS TO BE NOTIFIED WHEN THE PART IS TO BE AVAILABLE FOR REPLACEMENT. THE RECALL DATE WAS DECEMBER 21, 2015-RECALL NUMBER: 15V861000. IT APPEARS THAT THE FORD COMPANY IS TAKING TOO MUCH TIME AND DOESN'T PLAN TO CORRECT THIS PROBLEM. THE PROBLEM SHOULD HAVE BEEN FIXED IN A TIMELY MANNER.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE WAS PREVIOUSLY REPAIRED, BUT RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,300.

1) FRONT WHEEL BEARING HUB ASSEMBLY FAILURE RESULTING IN UNSAFE​ UNDRIVEABLE (THIS HAS BEEN REPEATEDLY​ REPORTED BY VEHICLE OWNERS REGARDLESS OF VEHICLES MILAGE) FAILURE ACCURED WHILE SLOWING DOWN FOR A STOPLIGHT AFTER EXITING A PARKING LOT OF A RESTAURANT 2) LIFT HATCH CRACKED CENTER OF HATCH ABOVE THE EMBLEM POTENTIALLY ALLOWING WATER INTO THE INTERIOR WORKING OF HATCH AND CAUSING UNTOLD AND UNSEEN WATER RELATED DAMAGES​(THIS IS AN ADMITTED FORD MANUFACTURING DEFECT ACROSS THE ENTIRE VEHICLE​ LINE SPENDING MULTIPLE YEARS PRODUCTION)

THE DASH ON THE FRONT PASSENGER SIDE OF THE CAR IS WARPED AND STICKING UP. IT STICKS UP OVER THE DOOR FOR THE AIR BAG TO COME OUT OF. THERE IS NO WAY TO PUT IT BACK AS IT IS WARPED.