MERCURY Complaints

TRANSMISSION PROBLEM. WRENCH LIGHT COMES ON AND CAR DECELERATES FROM 55 MPH TO 5 MPH.

TAKATA RECALL, WE HAVE NEVER BEEN CONTACTED TO HAVE THIS ITEM REPLACED. WE RECEIVED OUR NOTICE ON JULY 2016. THIS IS A VERY DANGEROUS SITUATION AND CAUSING UNDUE MENTAL ANGUISH TO OUR FAMILY WHILE DRIVING THIS VEHICLE . WE HAVE NOT TRAVELED FAR IN THIS VEHICLE DUE TO THIS DANGEROUS CONDITION. IT IS LIKE DRIVING AN IED!!!! WHY CAN'T THE FORD MOTOR COMPANY GET THIS CORRECTED? PLEASE HELP IN ANY WAY YOU CAN TO MOVE THIS PROCESS TO A SAFE RESOLUTION. WE HAVE LOW MILES ON THIS VEHICLE AND WOULD LIKE TO HAVE THE AIRBAGS CORRECTED SO WE CAN STILL UTILIZE OUR VEHICLE TO ITS FULLEST POTENTIAL. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE REAR LIFT GATE IS CRACKED. THIS IS A KNOWN DEFECT IN FORDS MANUFACTURING AND THEY SHOULD FIX THIS

WHILE DRIVING THE CAR ON A HIGHWAY, THE WARNING LIGHT CHIMES AND DISPLAYS TO "SAFELY STOP VEHICLE". THE CAR NO LONGER ACCELERATES AND SLOWS TO A STOP EVEN IF YOU DON'T HAVE A SHOULDER TO PULL OFF TO. I NORMALLY JUST HIT MY HAZARD LIGHTS AND PULL TO A STOP, WAIT A FEW MINUTES THEN RESTART THE ENGINE. THIS HAPPEN ONCE A MONTH AND SOMETIMES TWICE OR THREE TIMES IN A ROW. IF THE HYBRID ELECTRONICS SYSTEM OVERHEATS, IT MAY SHUT DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, INCREASING THE RISK OF A CRASH. THERE IS CURRENTLY A RECALL ON THIS PROBLEM #14S19. CALLED FORD AND THEY SAID MY VEHICLE ISN'T A PART OF IT EVEN THOUGH IT CLEARLY WAS BUILT IN THE SAME TIME AND HAS THE EXACT ISSUE. VERY DANGEROUS AND SCARY PROBLEM.

TAKATA RECALL 17S01 FORD REFUSES TO PROVIDE LOANERS FOR SERIOUS INJURY OR DEATH IN RECALL LETTER.LEXUS,HONDA HAD SAME LETTER AND PROVIDED LOANERS?

CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE ENGINE NOW IS ALL TIED INTO EVERYTHING.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN REVERSE. THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL SEIZED. THE ADVANCETRAC AND POWER STEERING ASSIST INDICATORS ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DEALERS WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING.) THE APPROXIMATE FAILURE MILEAGE WAS 74,900. *JS

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/02/17* UPDATED 08/15/2017*JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT ON SEVERAL OCCASIONS, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED; HOWEVER THE CONTACT WAS INFORMED THAT THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 06/02/17*LJ UPDATED 08/08/2017*JS