MERCURY Complaints

A MALFUNCTION OF THE ELECTRIC POWER STEERING, I CANT STEER MY VEHICLE.IT IS DIFFICULT TO STEER AND CONTROL THE VEHICLE. I WAS DRIVING AND THE STEERING START WOBBLING AND MAKING NOISE VIBRATING AND THE STEERING GO REAL STIFF. I CALLED THE RECALL DEPARTMENT THEY TOLD ME IT WAS A RECALL ON THE TORQUE SENSOR OR PSCM JULY 2014 TO TAKE IT TO THE DEALER TO GET APPROVAL TO LET THEM KNOW , I DID THEY CHECKED IT OUT SAID IT WAS THE TORQUE SENSOR, CALLED FORD TO GET APPROVAL BECAUSE IT WAS ON THE RECALL LIST, WAS DENIED. I DON'T UNDERSTAND YOU SAID IF THIS PROBLEM SHOWS A HISTORY LOSS OF THE TORQUE SENSOR SIGNAL OR FAIL CODES RELATING TO THE PSCM WHEN I BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED FREE OF CHARGE. YOU TOLD ME THE RECALL WAS JULY 2014 AND AT THAT TIME YOU RESET THE PSCM AND CLUSTER MODULE. THAT DIDNOT FIX THE PROBLEM ONLY PUT A BANDAID ON THE REAL PROBLEM. I DID NOT OWN MY VEHICLE IN 2014. THIS IS HAPPENING AGAIN. AFTER THE FIRST RECALL. ANOTHER RECALL. WHY WONT YOU FIX IT MY ARMS SHOULDER NECK AND HEAD ARE INJURED BECAUSE YOU WILL NOT FIX WHAT IS A PART THAT CONSISTANTLY BREAK DOWN OR MALFUNCTION THAT'S HAPPENING OVER AND OVER. IT SHOULD BE SET FOR ANOTHER RECALL. THIS COULD NOT BE HAPPENING ONLY TO ME. DRIVING ON CITY STREETS IN MOTION WITH BAD STEERING ISSUES.

SAFETY RECALL NOTICE 15S39/NHTSA RECALL 15V-861 NOT COMPLETED ON MY CAR. WAS NOTIFIED BY FORD JAN 2016 THAT REPAIR WOULD BE ACCOMPLISHED BUT IT HAS NOT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED ON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

THE POWER TORQUE SENSOR FOR THE POWER STEERING WAS ALREADY RECALLED AND HAD THE SYSTEM UPDATED BEFORE I GOT THE CAR IN 2014. THE CARS STEERING WHEEL STARTS SHAKING A LITTLE THEN ALL OF A SUDDLE THE STEERING WHEEL LOCKS UP AND THE POWER STEERING STOPS WORKING, SO YOU CAN'T HARDLY TURN IT. I CAME INCHES FROM GETTING IN A WRECK. YOU CAN UPDATE THE SYSTEM BUT IT WILL ONLY WORK FOR ABOUT 1 OR 2 YEARS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR THE DEALER AND THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/05/17*LJ *CN

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE ABS WAS ACTIVATED AT VARIOUS SPEEDS OVER GRAVEL OR BUMPY ROADS, THE PEDAL WOULD LOSE PRESSURE AND TRAVEL TO THE FLOOR WITHOUT WARNING. AS A RESULT, THE VEHICLE HESITATED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT AN UNKNOWN MODULE AND PUMP RELATED TO THE BRAKING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

WHILE OPERATING VEHICLE AT 35MPH IN WET & COLD WEATHER CONDITIONS I APPROACHED A STOP SIGN AT A LEFT CURVE IN THE ROAD ON A CITY STREET AND BEGAN BREAKING. I BELIEVE THE ABS ACTIVATED AND I FELT MY BREAK PEDAL PULSING AND SUDDENLY WITHOUT WARNING MY BREAK PEDAL BECAME SOFT AND I DEPRESSED MY BREAK PEDAL TO THE FLOOR IN ORDER TO STOP THE VEHICLE. THE VEHICLE DID NOT COME TO A STOP UNTIL 3 CAR LENGTHS PAST THE SIGN. AFTER THIS MY PEDAL NEVER RECOVERED AND I HAD TO PULSE MY BREAK PEDAL TO STOP THE VEHICLE. I TOOK THE VEHICLE TO THE DEALER FOR SERVICE AND WAS INFORMED MY ABS MODULE FAILED. I HAD NO WARNING OR PRIOR INDICATION AND AT NO TIME DID ANY LIGHTS APPEAR ON THE DASH DISPLAY. I HAD NO LEAKS OF BREAK FLUID AND RECENTLY HAD ALL 4 ROTORS AND PADS REPLACED ON THE VEHICLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS NOT EXPERIENCING A FAILURE UNTIL AFTER A REPAIR WAS COMPLETED BY A DEALER FOR A POWER STEERING RECALL. THE DEALER INDICATED THAT THEY PROVIDED THE REMEDY BUT THE CONTACT WAS UNABLE TO CONFIRM THAT THEY REPAIRED THE VEHICLE. SHORTLY AFTER THE DEALER'S REPAIR, THE STEERING WHEEL HAD A STRONG VIBRATION AND THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO ENSURE THAT IT WAS STATIONARY WHILE DRIVING ON THE ROAD. THE VEHICLE WAS TAKEN BACK TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER INDICATED THAT THEY WOULD NOT PROVIDE A SOLUTION SO THE CONTACT WAS WAITING ON INSTRUCTIONS FROM THE MANUFACTURER. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING). THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 05/04/17*LJ *CN

HAD MINOR STEERING ISSUES AND FOUND I HAD A RECALL ON IT FOR THE POWER STEERING. TOOK IT TO SEELYE WRIGHT OF KALAMAZOO AND THEY REPROGRAMMED IT. WITHIN TWO WEEKS OF THIS THE STEERING WHEEL WAS JUMPING ALL OVER THE PLACE WHEN STOPPED AND WOULD PULSATE. THIS PROBLEM WAS NOT THERE BEFORE I TOOK IT IN. I CALLED THEM AND THEY TOLD ME THEY DIDN'T HAVE TIME TO SEE ME AND THAT THEY WERE ALL BOOKED UP UNTIL AFTER THE NEW YEAR, ETC. ESSENTIALLY SHOOING ME AWAY. I LATER DID MAKE AN APPOINTMENT AND THEY FOUND THAT I NEED A NEW STEERING COLUMN, WHICH IS INCLUDED IN THE RECALL, HOWEVER THEY TOLD ME THAT MY RECALL WAS CLOSED.? THIS DIDN'T MAKE SENSE TO ME SINCE I AM STILL HAVING ISSUES AND NOW I NEED A NEW STEERING COLUMN? I AM BEING FORCED TO DRIVE THIS VEHICLE WITH BROKEN STEERING THAT SHOULD BE COVERED BY THE RECALL. I HAVE BEEN TAKING THIS VEHICLE BACK AND FORTH TO WORK AND TAKING MY KIDS TO SCHOOL IN THE MORNING. I FEEL LIKE FORD AND EVEN MORE SO SEELYE SHOULD MAKE THIS RIGHT. I AM DRIVING A VEHICLE THAT IS A DANGER TO MYSELF AND OTHERS BECAUSE THE RECALL WAS NOT PROPERLY FIXED. SEELYE CLOSED THE RECALL EARLY AND NOW I AM BEING STUCK WITH FORDS MISTAKE. UPDATE: CALLED FORD AND THEY GAVE ME A CASE NUMBER CA11743787, AND TOLD ME TO TAKE THE CAR IN TO GET FIXED. WHEN I SHOWED UP TO GET THE CAR FIXED I RAN INTO THE "CLOSED" RECALL PROBLEM AGAIN. NOW I AM ON THE PHONE WITH FORD WAITING AN ANSWER TO SEE IF THEY WILL ACTUALLY HONOR THE RECALL AND FIX IT. FORD IS NOT CHOOSING TO HONOR THE RECALL SINCE THE DEALERSHIP CLOSED IT WITHOUT IT BEING FIXED CORRECTLY.

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. IN ADDITION, WHILE DRIVING, THE VEHICLE STALLED, THE BATTERY WARNING INDICATOR ILLUMINATED, AND THE INSTRUMENT PANEL GAUGES FLICKERED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.