MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE OPERATING THE VEHICLE, THE SERVICE LIGHT WOULD ILLUMINATE. AFTER REFUELING, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PURGE VALVE WAS FAULTY AND WOULD ERRONEOUSLY REMAIN OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM) IN APRIL OF 2016, BUT WAS NO LONGER ELIGIBLE FOR THE REPAIR. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. AFTER A COMPLETE STOP, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

I WAS DRIVING ABOUT 30MPH ON A STRAIGHT CITY ROAD & THE STEERING BECAME DIFFICULT. THE MESSAGE ABOUT SERVICE POWER STEERING CAME ON, BUT IT SEEMED LIKE THE STEERING CHANGED BEFORE THE MESSAGE POPPED UP. I WAS REQUIRED TO DRIVE AT A VERY SLOW PACE TO BE ABLE TO KEEP THE CAR IN CONTROL. I WAS CLOSE TO HOME & JUST WENT BACK THERE TO PARK. I AM CONCERNED THAT THE 2011 MODEL HAD A RECALL & WONDER WHY THE 2010 MODEL WAS NOT INCLUDED. I DON'T RECALL 2011 BEING A BIG MODEL CHANGE YEAR FOR THE MILAN. I THINK THEY HAVE SIMILAR POWER STEERING SYSTEMS & COVING 2010 MAY WANT TO BE CONSIDERED. I HAVE AN ESTIMATE OF $350 TO DIAGNOSE THE PROBLEM. THE FIX IS MOST LIKELY ANOTHER $1500 OR MORE.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE WOULD NOT STOP WHEN FOOT BRAKE WAS APPLIED. WHEN BRAKE WAS APPLIED VEHICLE LUNGED FORWARD. DRIVING ON A MAIN ROAD, PASSING THROUGH A SCHOOL ZONE AND APPROACHING A STOP LIGHT. THIS WAS THE SECOND TIME VEHICLE WOULD NOT STOP IN THE PAST TWO MONTHS. I HIT THE REAR OF ANOTHER VEHICLE DAMAGE OCCURED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHILE IDLING AT A STOP SIGN, THE CONTACT OBSERVED FUEL LEAKING FROM THE VEHICLE WITHOUT WARNING. IN ADDITION THE CONTACT OBSERVED CORROSION ON ONE OF THE TWO FUEL TANK STRAPS AND IT WAS ALSO FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

MY 2009 MERCURY MARINER HAS LOST ITS POWER STEERING CAPABILITIES. WHEN RESEARCHING ONLINE, IT SHOWS A RECALL BASED ON THE POWER STEERING. RECORDS SHOW A FORD DEALER DID THE SOFTWARE UPDATE TO REMEDY THE PROBLEM. HOWEVER, THE CAR WASN'T HAVING ANY ISSUES WHEN THIS WAS DONE. NOW THAT THE CAR IS EXPERIENCING THE ISSUE BASED ON THE RECALL, FORD SAYS IT'S NOW OUT OF WARRANTY. I CAN'T IMAGINE I'M THE ONLY ONE OUT OF 741,000 PEOPLE WHO IS HAVING TO DEAL WITH THIS PROBLEM. AS IT STANDS, THE CAR'S STEERING IS MANUAL. FORD NEEDS TO DO SOMETHING TO SATISFY THEIR CUSTOMERS BECAUSE IT'S UNETHICAL TO FIX A PROBLEM WHEN THERE IS NO PROBLEM AND TURN YOUR BACK WHEN THERE IS A PROBLEM.

WHEN THE ABS ENGAGES FOR ANY REASON, NO MATTER HOW MINUTE THE EVENT WAS, MY BRAKE PEDAL SINKS ALL THE WAY TO THE FLOOR AND I DO NOT STOP. I RECENTLY REAR ENDED SOMEONE (THANKFULLY IT WAS NOT A BIG DEAL) AND IT WAS BECAUSE IT WAS RAINING AND A LITTLE BIT SLIPPERY. MY ABS ENGAGED AND INSTEAD OF THE CAR STOPPING, I CONTINUED MOVING AT THE SAME (ALBEIT SLOW) SPEED, UNTIL THE CAR IN FRONT OF ME WAS TAPPED, DESPITE ME SLAMMING ON THE BRAKE. AFTER, I ACTUALLY HAD TO PULL OVER AND PUMP MY BRAKES FOR THEM TO WORK PROPERLY AGAIN! IT IS WINTER HERE IN NEW ENGLAND AND I NOW HAVE TO KEEP A SIGNIFICANT DISTANCE BETWEEN MYSELF AND CARS IN FRONT OF ME TO ACCOMMODATE FOR THIS INSANE, DANGEROUS SITUATION. NOTHING IS WRONG WITH MY BRAKES THEMSELVES, THEY HAVE BEEN REPLACED AND THE FLUID LEVELS ARE NORMAL. EVERY TIME MY ABS ENGAGES, I HAVE TO GO THROUGH THE PROCESS OF PUMPING MY BRAKES BACK UP. THIS NEEDS TO BE RECALLED!!!!! THIS IS DANGEROUS! IT HAS BEEN HAPPENING FOR SEVERAL YEARS NOW BUT NO PROBLEM COULD EVER BE FOUND WITH MY BRAKES. I'VE JUST LEARNED TO KEEP A SIGNIFICANT DISTANCE. I CANNOT REMEMBER WHEN IT FIRST TOOK PLACE, BUT I WOULD GUESS IT STARTED IN 2015.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.