MERCURY Complaints

EVERYTIME I HIT A BUMP THE ABS KICKS ON AND MY BRAKES WILL NOT WORK. BRAKE PEDAL GOES ALL THE WAY DOWN. MY CAR HAS BEEN TO THE DEALERSHIP MANY TIMES FOR THIS PROBLEM. I HAVE SPENT ABOUT 1500 DOLLARS AND STILL HAVE THIS ISSUE. THEY HAVE EVEN TOLD ME THAT THERE IS NOTHING WRONG. MY CAR IS UNSAFE! NOW THEY ARE TRYING TO CHARGE ME 1000 DOLLARS TO REPLACE THE HCU. AFTER LOOKING THIS UP IT TURNS OUT THIS IS A VERY COMMON ISSUES WITH 08 MILIANS. I AM AT MY WITS END WITH THIS. FORD NEEDS TO RECALL THESE CARS. IT GIVES THE DRIVER NO WARNING THAT THE BRAKES ARE GOING TO FAIL.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHILE DRIVING HIGHWAY SPEEDS. THE ENGINE STALLED AND THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS SCHEDULED FOR AN APPOINTMENT WITH THE DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS INCLUDED IN A CUSTOMER SERVICE PROGRAM CONCERNING THE ELECTRIC THROTTLE BODY REPLACEMENT. THE CONTACT WAS UNCERTAIN IF THE VOLUNTARY SERVICE CAMPAIGN FROM THE MANUFACTURER WOULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TAKATA RECALL - RECEIVED MY NOTICE FROM FORD IN JUNE OF 2016 THAT MY 2006 MERCURY MILAN HAS A DEFECTIVE AIR BAG - RECALL # 16S26. TO DATE I HAVE NOT HEARD FROM FORD THAT REPLACEMENT AIRBAGS ARE AVAILABLE FOR THIS RECALL. MY LOCAL DEALER TELLS ME AIR BAGS ARE AVAILABLE FOR PURCHASE, BUT FORD HAS NOT RELEASED ANY FOR THE RECALL. AT WHAT POINT WILL NHSTA DO SOMETHING TO FORCE FORD TO COMPLETE THIS RECALL. IF THEY HAVE PARTS FOR SALE - WHY AREN'T THEY BEING USED FOR THIS RECALL? TAKATA AIRBAGS CAN BE LETHAL.

RECEIVED A LETTER FROM FORD THAT< "WHEN PARTS ARE AVAIL BE, FORD MOTOR COMPANY WILL SEND A LETTER TO INFORM YOU THAT PARTS ARE AVAILABLE AND TO CONTACT YOUR DEALER TO SCHEDULE A REPAIR." RECEIVED THE SAME LETTER FOR MY 2006 MILAN MORE THAN A YEAR AGO, AND AM STILL WAITING TO HEAR FROM FOR. IN THE MEANTIME I'M DRIVING A CAR WITH A BOMB IN MY FACE. MY COMPLAINT IS WHEN I SPOKE TO MY LOCAL DEALER THEY TOLD ME THERE ARE NO PARTS FOR THIS REPAIR! IF NHTSA HAS ORDERED FORD TO MAKE THIS REPAIR WHAT IS NHSTS DOING ABOUT MAKING CERTAIN THE FORDS DOES DUE DILIGENCE TO GET PARTS TO MAKE THE REPAIR. I WILL BE FORCED TO CUT THE WIRES TO MY AIRBAG SYSTEM IF THIS IS NOT DONE SOON. I DON'T WHAT SHRAPNEL IN MY FACE IF I'M IN AN ACCIDENT. I'LL TAKE MY CHANCES WITH MY SEAT BELT.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO OPERATE THE VEHICLE, THE STEERING COLUMN SEIZED AND COULD NOT BE MOVED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

TL* THE CONTACT OWNS A 2003 MERCURY GARND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 10/12/2017*JS

EXTENDED BRAKING DISTANCE THIS IS NOW THE SECOND TIME THIS HAS HAPPENED TO MY CAR, THE FIRST TIME WAS LAST WINTER. IT WAS A LITTLE SLIPPERY ON THE ROADS SO I WAS NOT AT ALL GOING FAST, COMING TO A STOP SIGN IN MY NEIGHBORHOOD BRAKING, THE ANTILOCK BRAKES KICKED IN, MADE A LITTLE NOISE, I STOPPED AND THEN WENT ON MY WAY. THE NEXT TIME I CAME TO STOP AFTER THAT I COULD BARELY STOP AND HAD TO PRESS MY FOOT TO THE FLOOR TO DO SO. IT WAS LIKE IT WANTED TO STOP AT THE NORMAL TIME BUT THEN RELEASED A LITTLE TO HAVE MY FOOT GO ALL THE WAY DOWN TO THEN STOP. I TOOK IT TO THE LOCAL NEIGHBORHOOD AUTO PLACE, AND THEY DIDN'T KNOW WHAT IT COULD BE BUT THEY BLEED THE BRAKES AND DID SOMETHING ELSE THAT ACTUALLY FIXED IT. FAST FORWARD TO THIS YEAR DECEMBER, SAME THING, TURNING INTO A STORE PARKING LOT, SO AGAIN GOING SLOW, SLIPPERY OUT, ANTI LOCK BRAKES KICK IN. I DIDN'T THINK ANYTHING OF IT BECAUSE THE CAR HAD BEEN FIXED LAST YEAR. HOWEVER, WHEN I WENT TO PARK I ALMOST CRASHED RIGHT INTO THE FRONT OF THE STORE BECAUSE I WAS NOT PREPARED TO NOT STOP ON TIME. I WAS ABLE TO STOP FINALLY, SCARED TO DEATH. TOOK IT BACK TO THE SAME PLACE THEY STILL CAN'T FIGURE IT OUT AND TRIED WHAT THEY DID LAST TIME BUT IT DIDN'T WORK. AROUND THIS SAME TIME I CAME ACROSS THE ARTICLE ABOUT THE INVESTIGATIVE RECALL ABOUT THIS VERY ISSUE, FORWARDED IT TO THE LINCOLN MERCURY DEALERSHIP I GOT MY CAR FROM AND WAS TOLD YES THEY KNOW WHAT IT IS AND HAVE HAD TO REPAIR SEVERAL ALREADY THIS WINTER BUT SINCE IT IS NOT AN ACTUAL RECALL I WOULD HAVE TO PAY TO GET IT FIXED. IT INVOLVES THE HCI (HYDROLIC CONTROL UNIT) AND ECI (ELECTRICAL CONTROL UNIT). SO NOW I'M STUCK, STILL SCARED UNTIL THIS RECALL HAPPENS OR UNTIL I CAN COME UP WITH THE $900+ THEY SAY IT WILL COST.

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE BALL JOINTS WERE REPLACED BUT THE BOLT THAT HELD IT IN PLACE WAS LOOSE AND CAUSED THE CARTER KEY TO FAIL TO HOLD THE BOLT IN PLACE. AS A RESULT, THE BOLT NECK DETACHED WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND CAUSED THE VEHICLE TO STOP ABRUPTLY. AS A RESULT, THE CONTACT'S HEAD HIT THE STEERING WHEEL. THE CONTACT SUFFERED A WHIP LASH THAT REQUIRED A MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO WAS AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

BRAKES MALFUNCTIONED WHEN TRYING TO SLOW DOWN PRIOR TO MAKING RIGHT HAND TURN AT A STOPLIGHT. WENT OVER A BUMPY AREA AS BRAKES APPLIED. FORTUNATELY THERE WAS NO CROSS TRAFFIC AT THIS STOP LIGHT INTERSECTION, AS THE CAR EASED INTO THE ROAD AND BEFORE I COULD GET BRAKES TO FULLY APPLY. AFTER THE INCIDENT THE BRAKES BECAME "SOFT", NEEDING TO PUSH MUCH HARDER ON BRAKE PEDAL TO BRAKE. INCIDENT HAPPENED ON 3/1/2017.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 150,000.