MERCURY Complaints

I HAVE JUST FOUND OUT I HAVE LOST 2ND GEAR AND 4TH GEAR IS ON ITS WAY OUT ON MY CAR. APPARENTLY THIS IS A PROBLEM THAT FORD HAS KNOWN ABOUT AT LEAST SINCE 2012, ACCORDING TO AN ONLINE FORD MOTOR COMPANY PUBLICATION, MAYBE EVEN EARLIER. THE PUBLICATION STATES THAT IT AFFECTS 2007-2008 FORD ESCAPES AND MERCURY MARINERS. WHAT I WANT TO KNOW IS, IF THEY KNEW ABOUT IT AT LEAST FIVE YEARS AGO, WHY WASN'T THERE A RECALL AND IF NOT A RECALL, SOME KIND OF FINANCIAL ASSISTANCE/COMPENSATION FOR THE REPAIRS? I'VE SHOPPED AROUND FOR PRICES AND THE BEST I COULD FIND WAS $2200.00 FOR THE REPAIR PLUS ANOTHER $225.00 FOR A RENTAL TO USE WHILE MY CAR IS BEING REPAIRED. THE REPAIR IS GOING TO TAKE 3-5 DAYS.

STEERING TORQUE SENSOR IS FAILING, RESULTING IN LOSS OF STEERING CONTROL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THAT FORD ALREADY ISSUED FOR THE PROBLEM IN 2014 BUT SHOULD BE.

ON MULTIPLE OCCASIONS, WHILE DRIVING ON CONCRETE AND GRAVEL SURFACE ROADS AND DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD BECOME MUSHY, RESULTING IN THE PEDAL GOING ALL THE WAY TO FLOOR BEFORE THE VEHICLE WOULD COME TO A STOP. THE FIRST TIME IT OCCURRED I WAS PREPARING TO MAKE A LEFT TURN ON VAN DYKE AVENUE IN STERLING HEIGHTS, MICHIGAN, THE BRAKE PEDAL, WHICH WAS FUNCTIONING AS EXPECTED PRIOR TO THIS, BECAME MUSHY AND HAD TO BE DEPRESSED ALL THE WAY TO THE FLOOR BEFORE THE VEHICLE CAME TO A STOP. THIS INCIDENT OCCURRED ON A SATURDAY MORNING, AND THE BRAKES WERE FINE BY MONDAY MORNING. PUMPING THE BRAKES APPEARED TO FIX THE ISSUE. OVER THE NEXT YEAR OR SO, THIS SAME INCIDENT OCCURRED A FEW MORE TIMES, USUALLY WHEN APPLYING THE BRAKES WHILE GOING OVER A BUMP. NORMAL FUNCTIONING WOULD USUALLY BE RESTORED AFTER A COUPLE OF DAYS AND BY PUMPING THE BRAKE PEDAL. ON MULTIPLE OCCASIONS DURING OCTOBER AND NOVEMBER 2015, WHILE DRIVING ON A SURFACE STREET THAT WENT FROM CONCRETE TO GRAVEL, THE BRAKES WENT MUSHY AGAIN. I HAD THE VEHICLE SERVICED FOR THIS ISSUE, WHERE THE HUNTINGTON FORD DEALER BLED THE BRAKES. THIS FIXED THE ISSUE TEMPORARILY. AROUND THE END OF JULY 2016, THE BRAKES WENT MUSHY AGAIN WHEN APPLYING THEM WHILE GOING OVER A BUMP ON A CONCRETE SURFACE ROAD. AFTER A WEEK OR MORE, THE BRAKES NEVER DID RESTORE TO NORMAL FUNCTIONALITY. I TOOK IT IN FOR SERVICE ON 8/5/16 WHERE IT WAS DETERMINED THE HCU WAS FAILING. THE DEALER REPLACED THE HCU AT A COST OF $1340.10. SINCE REPLACING THE HCU, THIS ISSUE HAS NOT RESURFACED. NOTE: I DO NOT RECALL IF THE FIRST INCIDENT WAS IN 2014 OR 2015.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE HEADLIGHTS INADVERTENTLY TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE INDEPENDENT MECHANIC RECOMMENDED REPLACING THE HEADLIGHT SWITCH. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING) WAS RECEIVED IN DECEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE WAS HEARD AND THE POWER STEERING SERVICE WARNING INDICATOR ILLUMINATED AND THE POWER STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THERE WAS A RECALL CODE INDICATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A SENSOR FAILURE. THE CONTACT WAS INFORMED THAT THE ISSUE WAS NOT DUE TO A RECALL. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE A RECALL CODE WAS STILL DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

2006 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG INFLATOR RECALL NOTICE. *SMD

2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG INFLATOR AND ANTILOCK BRAKE SYSTEM FAILURE RECALL NOTICES. *SMD THE CONSUMER STATED SHE READ ABOUT AN ABS RECALL. HOWEVER, SHE NEVER RECEIVED A RECALL NOTICE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000(AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.