MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/09/17*LJ *CN

WHILE DRIVING ON A CITY STREET AND BRAKING TO STOP AND SLOW DOWN, BRAKE PEDAL WENT TO THE FLOOR. WAS ABLE TO BRING THE VEHICLE SAFELY TO A STOP WITHOUT ACCIDENT. THE VEHICLE WAS TOWED TO A NEARBY DEALER WHO CHECKED THE BRAKES FOR AIR IN THE LINE AND THEN DETERMINED THAT THE MASTER CYLINDER WAS DEFECTIVE AND NEEDED REPLACED. MASTER CYLINDER WAS REPLACED AND CORRECTED THE PROBLEM. *TR

AFTER HITTING A PATCH OF WATER AND BRAKING THE BRAKES WENT OUT. DEALER IS REPORTING TO ME THAT THE ABS HYDRAULIC CONTROL UNIT IS SUSPECTED AS THE ISSUE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING 50 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PSCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER STATED THAT PRIOR TO THE CONTACT OWNING THE VEHICLE, A REPAIR WAS PERFORMED WHICH BYPASSED THE RECALL. THE FAILURE MILEAGE WAS 106,000.

LEFT REAR EMERGENCY BRAKE HARDWARE MALFUNCTIONED WHILE BACKING THE VEHICLE REARWARD IN THE DRIVEWAY. THE EMERGENCY BRAKE WAS OFF AT THE TIME INCIDENT OCCURRED. HAD EMERGENCY BRAKES REPAIRED ON JANUARY 26, 2017.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

DURING SEVERAL ABS INCIDENTS, THE BRAKE PEDAL GOES TO THE FLOOR; DOES NOT RETURN TO NORMAL DRIVING, APPEARS TO BE AN ISSUE WITH THE HCU UNIT OR THE ABS BRAKE CONTROL MODULE. *TR

AFTER ABS ACTIVATES ON SLIPPERY PATCHES, BRAKES DEPRESS NEARLY TO THE FLOOR AND CONTINUE TO REQUIRE EXCESSIVE PRESSURE/FORCE TO BEGIN STOPPING SOME TIME AFTER INITIAL ABS ACTIVATED, DESPITE BEING ON PERFECTLY DRY ROAD. PROBLEM EVENTUALLY DISSIPATES (USUALLY AFTER CAR IS TURNED OFF/ON) BUT WILL RETURN THE MOMENT ABS IS REACTIVATED. HAD ENTIRE BRAKE SYSTEM INCLUDING MASTER CYLINDER INSPECTED BY FORD DEALER AND NO VISIBLE PROBLEMS FOUND. REFERENCED SPECIFIC INCIDENT ON PATCH OF BLACK ICE ON HIGHWAY BUT HAS HAPPENED NUMEROUS TIMES FROM SPEEDS BETWEEN 20 MPH TO 65 MPH MOST RECENTLY ON FREEWAY.

TL* THE CONTACT OWNED A 2003 MERCURY SABLE. WHILE DRIVING 35 MPH, ANOTHER VEHICLE COLLIDED WITH THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT DID NOT LOCK, WHICH FORCED THE CONTACT TO STRIKE THE STEERING WHEEL DURING THE CRASH. THE CONTACT SUSTAINED A CONCUSSION, BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TOWED TO A JUNK YARD. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.