MERCURY Complaints

TODAY, 2/7/2017, I WAS DRIVING AT ABOUT 30 MPH ON A VERY WET AND BUMPY CITY STREET. I HIT THE BRAKES AND THE PEDDLE WENT TO THE FLOOR WITHOUT STOPPING THE VEHICLE. I HAD TO USE THE HAND BRAKE TO ASSIST WITH STOPPING. I TOOK IT TO THE LINCOLN DEALER WHO REPORTED THERE ARE NO RECALLS OR SERVICE BULLETINS DESPITE THE ONGOING NHTSA INVESTIGATIONS, MAKING IT CLEAR THAT EVEN WHEN CONFRONTED WITH AN INVESTIGATION, FORD IS UNWILLING TO VOLUNTARILY NOTIFY CUSTOMERS OR REPAIR DOCUMENTED RECURRING PROBLEMS. THIS SAME PROBLEM OCCURRED IN JULY OF 2016 WHEN BRAKING HARD AND STARTING TO TURN FROM HIGH SPEED TO MAKE AN EXPRESSWAY EXIT ON DRY SMOOTH PAVEMENT, 400 MILES AWAY FROM HOME. IN THAT INSTANCE, MY MECHANIC, NOT AFFILIATED WITH FORD, HAD TO BLEED THE BRAKES MULTIPLE TIMES TO GET THE PEDAL TO RESPOND. PRIOR TO THAT IN DECEMBER OF 2015 I HIT THE BRAKES OVER A POTHOLE AT ABOUT 35 MPH ON A CITY STRETT ON A CLEAR DRY PIECE OF PAVEMENT AND THE PEDAL WENT TO THE FLOOR. THAT FIRST TIME HOWEVER THE BRAKES RESET AFTER I PARKED THE CAR FOR AN HOUR AND CAME BACK TO IT. SO IN ALL THREE INSTANCES THE PROBLEM WAS CONSISTENT WITH THE NHTSA INVESTIGATION OPENED AT THE END OF LAST YEAR. NO ACCIDENT, NO INJURY IN ANY OF THE THREE INSTANCES. JUST A DILEMMA OF HOW TO GET THE VEHICLE HOME AND REPAIRED.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON 2/6/2017 MY 2002 MERCURY SABLE WAGON WITH 63512 MILES ON IT THE FRONT SPRING BROKE TORE THE INSIDE OF TIRE APART NOT SURE WHAT ELSE WAS DAMAGED AT THIS POINT . MY CAR BEING IN VERY GOOD CONDITION NOT YOUR TYPICAL N.Y RUST NOT A ISSUE THIS IS A VERY DANGEROUS DESIGN DEFECT.

MY SON WAS USING OUR CAR HE DROVE IT TO WORK... ALL WAS FINE...HE USED THE CAR TO GO GET LUNCH IN THE SHOPPING CENTER... DROVE BACK FROM THE SHOPPING CENTER TO A PARKING SPOT OUTSIDE HIS JOB LOCATION... HE THEN COMPLETED HIS SHIFT AT DICK'S SPORTING GOODS WHERE MY WIFE AND I MET UP WITH HIM...WE ALL PROCEEDED TO OUR CAR AND TRUCK WHICH WERE PARKED ACROSS FROM ONE ANOTHER...MY WIFE AND SON GOT IN THE MERCURY I GOT IN MY TRUCK... MY SON TRIED TO START THE MERCURY BUT IT WOULD NOT TURN OVER...MY WIFE TRIED STILL WOULD NOT TURN OVER ... CHECKED THE BATTERY ALL WAS GOOD SO I THOUGHT MAYBE THE STARTER? HAD IT TOWED , AND A STARTER REPLACED? STILL NOTHING ... MY MECHANIC SAID IT WAS THE MOTOR ? AND I WOULD NEED A NEW MOTOR !!! SO I LOOKED ON LINE AND FOUND SOMETHING ABOUT A CLASS ACTION LAWSUIT INVOLVING MERCURY MARINER 2005 TO 2008 MINE IS A 2007 ? CALLED THEM BUT THE SAID I HAVE TO CONTACT FORD MOTOR COMPANY MY SELF ???? SO THAT IS WHAT LED ME TO YOU!!! CAN YOU HELP?

ON 2/1/17, STEERING WENT OUT. ALMOST HIT CO-WORKER'S PARKED CAR. NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT HAPPENED. TURNED CAR OFF AND THEN BACK ON. OPERATED WITHOUT INCIDENT. ON 2/3/17, STEERING WENT OUT AGAIN. THIS TIME, "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". TURNED CAR OFF AND BACK ON. OPERATED WELL ENOUGH TO DRIVE TO LOCAL FORD DEALERSHIP, WHERE I WAS TOLD THAT I WOULD NEED A NEW RACK AND PINION ($2,800). LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

THE VEHICLE LOST CONTROL OF POWER STEERING. NOW DISPLAYS SERVICE POWER STEERING NOW. I NOTICED THAT THERE HAS BEEN A RECALL ON OTHER 2011 MERCURY MILANS, BUT NOT MINE. THIS SEEMS VERY UNSAFE, AND NOT AN AFFORDABLE FIX. THIS ISSUE NEEDS TO BE REPAIRED ON MULTIPLY FORD VEHICLES. I COULD CAUSE LOSS OF CONTROL.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND THE VEHICLE BECAME DIFFICULT TO STEER IN ADDITION, THE ELECTRICAL POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 04/19/17 *LJ UPDATED 09/25/2017*JS

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING, THE POWER STEERING FAILED AND FORCED THE CONTACT TO MANUALLY CONTROL THE STEERING WHEEL. THERE WAS A RECALL FOR THE POWER STEERING, BUT THE VIN WAS EXCLUDED. THE DEALER WAS NOTIFIED OF THE ISSUE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 185,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE REVERSING OUT OF THE DRIVEWAY THE STEERING WHEEL SEIZED. THE "POWER STEERING" AND "SERVICE ADVANCE TRACKING SYSTEM SOON" WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL VEERED TO THE LEFT. THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO AVOID ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 05/31/17*LJ *CN

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/05/17LJ UPDATED 10/6/2017*JS