MERCURY Complaints

COMPLETE PRESSURE LOSS ON BRAKES AND PEDAL GOES ALL THE WAY TO THE FLOOR. CAR WON'T STOP PROPERLY.

WHEN ATTEMPTING TO STOP ON A CITY STREET, AT AN INTERSECTION, THE BRAKE PEDAL WENT TO THE FLOOR REQUIRING ME TO USE THE EMERGENCY BRAKE TO STOP. EVEN DOING THIS, WE WOUND UP IN AN ONCOMING TRAFFIC LANE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND THE BRAKES WERE REPAIRED. I HAVE A SERVICE ORDER FROM THE PRIVATE REPAIR SHOP DESCRIBING WHAT WAS DONE TO REPAIR THE SYSTEM.

FRONT DOOR LATCH FREEZES OPEN ALL THE TIME IN COLD WEATHER. I'M AFRAID IT OPENS WHILE DRIVING

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE DEALER DIAGNOSED THAT THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,242. UPDATED 05/19/17*LJ *CN

ENGINE GOES TO 4000 AT HIGHWAY SPEED AND TRANSMISSION SLIPS WHILE DRIVING AT 70 ON INTERSTATE. WON'T SHIFT UNLESS THROTTLE IS BACKED WAY OFF. AT LOW SPEED ON 2-1 DOWNSHIFT, IT BANGS INTO GEAR JERKING YOU OUT OF THE SEAT AND CAUSING POSSIBLE LOSS OF CONTROL. ONLY DOES IT ON SLIGHT INCLINES. I PURCHASED NEW 11/3/2009 CAR ONLY HAS 24,818 MILES ON IT AND HAS BEEN SERVICED ONLY AT FORD DEALERS. *TR

HEADLIGHTS AND DASHBOARD LIGHTS WENT OUT AND NO LONGER WORK.. IF HIGHBEAM SWITCH IS HELD LIGHTS WORK

MY CAR HAS ON SEVERAL OCCASIONS LOST BRAKE PRESSURE AFTER GOING OVER A BUMP OR SOME HARD ROAD CONDITIONS. THE FIRST TIME IT HAPPENED I HAD MY BRAKES CHANGED BECAUSE I THOUGHT THEY WERE NOT GOOD. THE SHOP, FIRESTONE (LOS ANGELES, CA) MADE SEVERAL ATTEMPTS TO GET RID OF THE SOFTNESS AND GOING TO THE FLOOR HALF WAY, BUT NOT UNTIL THEY BLED THE BRAKES FOR THE 2ND TIME DID IT SEEMS TO WORK. SECOND TIME I WAS IN MEXICO AND THE BRAKES WERE GREAT - THEN I WENT OVER A LARGE SPEED BUMP AND MY BRAKES ALL OF A SUDDEN WENT COMPLETELY SOFT. I TOOK IT TO A SHOP AND THEY SAID THE BRAKES WERE FINE. THEY BLEED THE BRAKES AND THINGS SEEMED GOOD AGAIN. THE THIRD TIME IT HAPPENED I WENT OVER A POTHOLE AND AGAIN THE BRAKES WENT FROM GOOD TO TOTALLY SOFT AGAIN. I TOOK THE CAR TO MARINA FORD DEALERSHIP AND THEY TOLD ME THAT IT WAS THE HYDRAULIC CONTROL UNIT AND TOLD ME THAT IT WOULD BE A $1,600 REPAIR. I WAS SHOCKED AND TOLD THEM I THINK THERE IS SOMETHING TERRIBLY WRONG WITH THIS UNIT BECAUSE I HAVE GONE THROUGH A LOT OF TROUBLE WITH THESE CARS BRAKES. THEY SAID THEY CAN FIX IT, BUT I DIDN'T HAVE $1,600 AT THE TIME TO SPEND. SO I BLEED THE BRAKES MYSELF AND CHANGED THE ROTORS AND PADS MYSELF. AFTER THREE TIMES BLEEDING ALL FOUR BRAKE LINES - IT SEEMED GOOD AGAIN, BUT WHEN I AM AT A LONG LIGHT THE BRAKES START TO GO DOWN TO ABOUT HALF WAY AND THE CAR STARTS SLOWING MOVING UNTIL I PUMP THE BRAKES. I REALLY THINK FORD SHOULD REPLACE THIS. IT IS DANGEROUS AND IT IS THEIR ERROR I BELIEVE. IT IS A LEMON PART. THEY TOLD ME THAT SOME BRAKE FLUID GETS STUCK IN THE HCU AFTER A PERCEIVED ABS EVENT. THEN IT SHOULD COME BACK THROUGH THE UNIT AGAIN, BUT IT DOESN'T AND GET STUCK IN THERE AND THAT IS WHY THE BRAKES ARE SOFT. THIS SOUNDS TO ME LIKE A FAULTY PART, BUT THEY WON'T FIX IT UNLESS I GIVE THEM $1,600! I CAN'T CHANGE IT MYSELF, IT REQUIRES THAT THERE IS A COMPUTER RESET AND ONLY FORD HAS THAT. *TR

REAR HATCH WINDOW HINGES CRACKED DUE TO THE METAL DETERIORATING CAUSING THE WINDOW TO SHIFT AND BECOME LOOSE AND SUBJECT TO FALLING AWAY FROM THE VEHICLE. I HAD THE HINGES REPLACED ON 1-25-17 PRIOR TO ANY ACCIDENT THAT COULD HAVE RESULTED. MY ONLINE RESEARCH SHOWS FORD HAS NOT TAKEN ANY RESPONSIBILITY FOR THE DEFECTIVE WINDOW HINGE LACHES

DATE: 1/25/17 TIME: 5:45PM TEMP: 65F PRECIP: 0% WIND: 6MPH S PRESSURE: 1014MB HUMIDITY: 25% DEW PT: 28 UV INDEX: 0 VISIBILITY: -- MI APPROXIMATE MILES: 118K I WAS DRIVING THE VEHICLE NORMALLY AT APPROXIMATELY 25-30MPH APPROACHING AN INTERSECTION TO TURN INTO RESIDENTIAL/BUSINESS AREA. THE VEHICLE RODE OVER A SMALL AMOUNT OF LOSE ASPHALT OR GRAVEL, TO WHICH THE ABS UNEXPECTEDLY ENGAGED, IMMEDIATELY CAUSING THE BRAKE PEDAL TO "GO SOFT" WITH AN AUDIBLE NOISE (THE ABS ENGAGEMENT??). VEHICLE CONTINUED INTO INTERSECTION BUT AVOIDED COLLISION. VEHICLE CAME TO STOP MUCH FURTHER INTO INTERSECTION. AFTERWARDS, THE BRAKE PEDAL REMAINED (AND CONTINUES TO REMAIN) SUBSTANTIALLY SOFT, CAUSING THE DRIVER TO PRESS MUCH FURTHER. THIS IS EXTREMELY DANGEROUS BECAUSE SUDDENLY, BRAKING NO LONGER WORKS AS ACCUSTOMED TO. *TR

AFTER EFFECTIVELY DEPLOYING THE ABS, THE BRAKE PEDAL WENT SOFT REQUIRING SIGNIFICANT ADDITIONAL PRESSURE ON THE BRAKE PEDAL TO STOP. THIS HAPPENED TWICE. IN EACH INSTANCE I WAS DRIVING ON A VILLAGE STREET OR LOCAL HIGHWAY AT A SPEED BETWEEN 30-40 MILES PER HOUR. AFTER THE FIRST INCIDENT, THE BRAKES EVENTUALLY RETURNED TO NORMAL, WITHIN ABOUT A WEEK. AFTER THE SECOND INCIDENT, THE BRAKE PEDAL REMAINED SOFT AND I NEEDED TO TAKE THE VEHICLE IN FOR A VERY EXPENSIVE REPAIR INCLUDING A NEW HYDRAULIC CONTROL UNIT ASSEMBLY. *TR