MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE RECALL IS OVER A YEAR OLD AND THE LIGHTS ARE NOW FAILING TO COME ON. IF I WACK THE CONSOLE I CAN GET THE LIGHTS ON BUT IT'S GETTING WORSE. WHAT CAN BE DONE TO REMEDY THIS?

I GOT IN MY CAR ONE DAY AFTER WORK IN THE PARKING LOT AND STARTED MY CAR AND MY AIRBAG LIGHT WAS ON. IT STAYED ON FOR THREE DAYS AND IS NO LONGER ON. IT SEEMS LIKE NO ONE WANTS TO TAKE ACCOUNT OR PROVIDE SOLUTIONS FOR THE PROBLEM. EVERYTIME I ROLL UP MY WINDOWS, MY LIGHTS DIM AS IF THE BATTERY IS DYING. MY WINDSHIELD WIPER CONTROL DOESN'T SHUT OFF AND IM NOT ABLE TO CHANGE THE SPEED.

THE HEADLIGHTS WOULD GO COMPLETELY OUT WHEN DRIVING AND WOULD NOT COME BACK ON. YOU COULD HOLD BACK THE TURN SIGNAL FOR HIGH BEAMS ONLY. DRIVING BECAME VERY DIFFICULT WHEN USING THE DIRECTIONAL OR WIPERS WHILE HOLDING BACK THE SWITCH AT THE SAME TIME. *TR

ABS LIGHT ALONG WITH SERVICE BRAKE LIGHT CAME ON WITH NO WARNING RESULTING IN NEAR COMPLETE BRAKE LOSS AND NEARLY STRIKING A PERSON CROSSING THE STREET.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. UPON STARTING THE VEHICLE, IT WOULD NOT MOVE. THE FAILURE OCCURRED WITHOUT WARNING. UPON INSPECTION, THE FRONT COIL SPRINGS FRACTURED AND DETACHED, DAMAGING THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V332000 (SUSPENSION), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

I LIVE IN A REMOTE PART OF HAWAII AND AM A PHYSICIAN WHO GETS CALLED IN THE MIDDLE OF THE NIGHT FOR EMERGENCIES. I WAS DRIVING ON THE UPPER ROAD WITH SEVERAL DROP OFFS AND MY LIGHTS WENT OUT IN THE MIDDLE OF DRIVING. THE HIGH BEAMS DID NOT WORK EITHER, BUT I HAD TO HOLD DOWN THE LEVER FOR THE LIGHTS TO WORK. I ALMOST WRECKED MY VEHICLE AND I COULD HAVE DRIVEN OFF THE ROAD AND KILLED MYSELF. IN ADDITION, MY PATIENT NEEDING EMERGENCY SURGERY COULD HAVE DIED BECAUSE I WAS NOT THERE TO ADMINISTER ANESTHESIA. THERE IS NO EXCUSE FOR THIS. ABSOLUTELY NONE! I HAVE CHANGED FUSES, LIGHTS AND THE LIGHT SWITCH. THIS WAS ON AN ISOLATED HIGHWAY WITH NO LIGHTS IN THE MOUNTAINS ON THE BIG ISLAND. THERE WAS NOTHING TO LIGHT THE HIGHWAY BUT THE STARS. I WAS DRIVING BETWEEN 55-60 MILES AN HOUR. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS EXPERIENCING A FAILURE IN WHICH THE EXTERIOR LIGHTING RANDOMLY SHORTED WHILE WAITING MONTHS FOR THE PARTS. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

THERE HAVE BEEN MULTIPLE OCCASIONS WHERE MY BRAKES HAVE GONE "SOFT" WHILE DRIVING AND I AM TRYING TO COME TO A STOP. IT HAS OCCURRED ON WET, ICY AND UNEVEN PAVEMENT. I HAVE TO PRESS EXTRA HARD ON THE BRAKES TO BE ABLE TO COME TO A COMPLETE STOP. IT IS VERY SCARY AND I AM ALWAYS AFRAID THAT IS GOING TO HAPPEN WHEN I AM FACED WITH PAVEMENT THAT IS NOT COMPLETELY EVEN OR DRY. *TR

WHEN ABS ACTIVATES THE BRAKE PEDAL GOES SOFT AND DOES NOT RECOVER. PEDAL TRAVELS TO THE FLOOR, CAUSING DELAYED BRAKING AND MORE FORCE TO APPLY BRAKES. THIS HAS HAPPENED WHEN BRAKING ON ICE AND OVER ROUGH ROAD SURFACES. THIS HAS OCCURRED 5 DIFFERENT TIMES SINCE 2013. FOUR OF THOSE TIMES REQUIRED DEALERSHIP REPAIR. CAN NO LONGER BE REPAIRED WITHOUT COSTLY REPLACEMENT OF HYDRAULIC CONTROL UNIT.