MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELLED TO THE FLOORBOARD WITHOUT ANY WARNING. IN ADDITION THE VEHICLE STOPPED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,000. VIN WAS NOT AVAILABLE. UPDATED 03/16/17*LJ *CN

TWO OCCURRENCES OF FAILED BRAKES. THE FIRST OCCURRED IN A HIGHWAY CONSTRUCTION ZONE GOING OVER THE ROUGH ROAD. VEHICLES IN FRONT HAD BEGUN TO SLOW IN FRONT OF ME, REQUIRING THE BRAKES TO BE APPLIED. AFTER AN ESTIMATED HALF SECOND OF INITIAL BRAKING, THE PEDAL WENT TO THE FLOOR AND LOST NEARLY ALL BREAKING CAPACITY. AFTER LETTING OFF THE PEDAL AND REAPPLYING SEVERAL TIMES THE BRAKES RECOVERED ENOUGH TO SLOW THE CAR. ESTIMATED SPEED AT TIME OF INITIAL BREAKING WAS 50-55 MPH. THEY DID NOT FULLY RECOVER TO FULL CAPACITY UNTIL A SEVERAL MORE BREAKING CYCLES. THE SECOND OCCURRED WHILE TURNING ONTO A ROUGH TURN LANE ADJACENT TO THE HIGHWAY TRAVELING AT ABOUT 65 MPH. AFTER A MOMENT OF INITIAL BRAKING, THE PEDAL WENT TO THE FLOOR AND HAD ZERO BRAKING CAPACITY. THE CAR CONTINUED TO COAST AS I WAS APPLYING THE EMERGENCY BRAKE BUT CAUSED THE CAR TO RUN THROUGH THE INTERSECTION AT ABOUT 55-60 MILES AN HOUR. THE CAR IS CURRENTLY AT THE FORD DEALER, DIAGNOSED AS A FAILED ABS HYDRAULIC CONTROL UNIT.

FORD MOTORS ISSUED LETTER DATED JANUARY 2016 FOR SAFETY RECALL NOTICE 15S39 / NHTSA RECALL 15V-861. FOLLOWED UP WITH LOCAL DEALERSHIP 5/11/16 - NO PARTS AVAILABLE YET - CALL FORD CORP CUSTOMER RELATIONS. CALLED FORD CORP - NO PARTS AVAILABLE YET - CALL YOUR LOCAL DEALERSHIP. CALLED BOTH PARTIES AGAIN 8/4/16 AND AGAIN ON 1/18/17. SAME RESPONSE. EACH REFERRED THE PROBLEM BACK TO THE OTHER. IS THIS ISSUE GOING TO BE RESOLVED OR NOT? HOPEFULLY IT WON'T TAKE AN INJURY OR DEATH FOR IT TO BECOME A PRIORITY WITH FORD.

STEERING WENT OUT AT 95,000 MILES ON MY DAUGHTER'S 2008 MERCURY MARINER. WE WERE LUCKY THAT SHE OR NO ONE ELSE WAS KILLED OR SERIOUSLY INJURED BECAUSE THE WEATHER WAS BAD AND THE ROADS WERE ICY. SHE STATES THAT SHE COULD BARELY TURN THE WHEEL AND IT TOOK ALL SHE HAD TO TURN AFTER IT WENT OUT, AND, IT SEEMED TO GET EVEN WORSE WHEN SHE STOPPED, SHUT IT OFF AND TURNED IT BACK ON. I ASSUME IT IS A RECURRING ISSUE FROM THE RECALL THAT WAS PERFORMED ON THE VEHICLE BACK IN 2015. I JUST CALLED FORD CUSTOMER SERVICE AND THEY STATE THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THEY CAN CONFIRM THAT IT WILL NOT BE COVERED. THEY RECOMMENDED THAT I TAKE IT TO A FORD DEALER FOR DIAGNOSIS AND REPAIR FOR A FEE. THE BIGGER ISSUE THAN COST IN MY OPINION IS THE LINGERING SAFETY HAZARD THAT STILL EXISTS. THE COMPONENT FAILED ABOUT A MONTH SHY OF 2 YEARS AFTER THE UPDATE, HOWEVER, AS FAR AS FORD IS CONCERNED, THE ISSUE HAS BEEN RESOLVED. SOMEONE COULD CRASH AND DIE BECAUSE OF THIS KNOWN ISSUE. IS FORD NOT CONCERNED? HOW CAN THEY SLEEP AT NIGHT KNOWING HUNDREDS OF THOUSANDS OF PEOPLE (LIKE MY DAUGHTER) ARE AT RISK. IN MY OPINION, IT IS COMPLETELY UNREASONABLE TO NOT CONDUCT ANOTHER RECALL FOR THE SAFETY OF THEIR CUSTOMERS. SOMEONE WITH MONEY NEEDS TO GET AFTER THEM WITH A LAWSUIT.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE AND THE BRAKE PEDAL TRAVELED TO THE FLOOR IN ADDITION, THE BRAKE PEDAL HAD TO BE PUMPED A COUPLE OF TIMES BEFORE THE BRAKES COULD FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID BLED AND THE ANTI-LOCK BRAKE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 05/10/17*LJ UPDATED 09/15/2017*JS

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS STATIONARY, IT WOULD NOT REVERSE WHEN PROMPTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,758.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THIS VEHICLE WE HAVE STALLING ISSUES. THE ISSUES HAVE HAPPENED WHILE DRIVING THE CAR ON THE ROAD WHILE MAKING TURNS AND STOPPED WAITING FOR A LIGHT, THE VEHICLE STOPS RUNNING WITHOUT WARNING. THE CAR WILL RESTART AFTER YOU HAVE PLACED THE CAR IN PARK AND RESTART. THE DEALERSHIP HAS NOT BEEN ABLE TO DUPLICATE THIS PROBLEM. *TR

AS I WAS DRIVING DOWN THE TURNPIKE ABOUT 65 MPH CAR BEGAN TO SLOW AND WOULD NOT ACCELERATE PAST 40 MPH EVEN WITH GAS PEDAL PRESSED FULLY - SLOW TO PICK UP ANY SPEED AFTER BRAKING. WRENCH LIGHTS CAME ON DASH. VERY DANGEROUS. I SEE THIS IS AN ISSUE (THROTTLE BODY) WITH LATER MODELS TOO. REPAIR SHOULD BE COVERED ON THIS YEAR AS WELL. *TR

MANUFACTURER RECALL NUMBER16S41 NHTSA RECALL NUMBER16V777 MANUFACTURER HAS NO PARTS TO FIX THIS ISSUE. MY VEHICLE HAS THIS PROBLEM. TAKEN TO LOCAL DEALER DEC 20. DEALER COULD NOT GET PARTS. AFTER 2 WEEKS I TOOK THE VEHICLE BACK UNREPAIRED. THIS IS A SAFETY ISSUE. IT FINALLY APPEARS THAT FORD IS GOING TO AUTHORIZE OBTAINING PARTS FROM ANOTHER SUPPLIER, BUT I AM STILL WAITING. THIS IS RIDICULOUS. I OPENED A CASE WITH FORD BUT ALL THEY DO IS DUMP THE PROBLEM BACK TO THE DEALER WHOSE HANDS ARE TIED WAITING FOR FORD TO PROVIDE PARTS. FORD CASE NUMBER IS CAS-11363776.