MERCURY Complaints

WHEN DRIVING THE BRAKE PEDDLE WILL GO ALMOST TO THE FLOOR. BRAKE PEDDLE GOES SOFT AND GOES TO FLOOR AFTER THE ABS HAS BEEN USED. PEDDLE HAS TO BE PUMP UP TO GET BRAKING BACK. DOES NOT CORRECTS PROBLEM FOR IT WILL REOCCUR IN A FEW DAYS. *TR

BRAKE PEDAL LOSES PRESSURE MAKING IT HARD TO STOP VEHICLE. I HAD TO REPLACE THE ABS CONTROL MODULE.

I HAVE HAD MY BRAKES GO VERY SOFT ALL THE WAY AS IF I DIDN'T HAVE ANY STOPPING ABILITY. THIS HAS HAPPENED SEVERAL TIMES AT VARIOUS TIMES. I WOULD APPROACH A STOP SIGN OR LIGHT AND WHEN I APPLIED THE BRAKES, MY BRAKES STARTED TO ENGAGED BUT THEN WENT ALL THE WAY BACK WITH NO STOPPING. I SAW THE RECENT PROBE AND WOULD LIKE TO KNOW IF MY CAR COULD GET SOME ATTENTION AS WELL.? I HAVE ALSO BEEN STOPPED AND MY BRAKES WOULD THEN GO SOFT AND MY FOOT WOULD GO ALL THE WAY BACK WITH THE PEDDLE.VERY SCARY - I WOULD SHIFT INTO NEUTRAL JUST IN CASE MY CAR WOULDN'T STAY STOPPED.

AFTER ABS ENGAGED UNNECESSARILY THE BRAKE PEDAL IS MUSHY AND I HAVE TO PUMP THE BRAKE PEDAL TO RESTORE PRESSURE TO THE PEDAL

A COUPLE OF MONTHS AGO, THE FRONT TIRES OF MY CAR HIT A ROUGH SURFACE DUE TO ROAD REPAIR ON MY WAY HOME, AND INSTANTLY I FELT THE ABS CAME ON AND I MAY HAVE SEEN A QUICK INSTRUMENT LIGHT FLASH. IT TOOK A VERY LONG DISTANCE TO STOP THE CAR AT THE FOLLOWING STOP SIGN, BECAUSE MAJORITY OF THE BRAKE TRAVEL WAS NON-FUNCTIONAL; I FELT I WAS LUCKY I WAS EVEN ABLE TO STOP THE CAR. AFTER RETURNING HOME, I INSPECTED THE BRAKE AND SAW NO LEAKS OR DAMAGES IN THE BRAKE SYSTEM. AFTER SOME INTERNET SEARCH, I WAS SURPRISED TO SEE SO MANY SIMILAR COMPLAINTS ABOUT THE FORD VEHICLES BUT WITH NO RECALL INFORMATION. THE CAUSE SEEMS TO BE THE HCU MODULE, POSSIBLY SOME VALVE COULD NOT FULLY CLOSE AFTER ENERGIZING, EVEN THOUGH MANY SHOPS REPLACE THE MASTER CYLINDER WITHOUT MUCH EFFECT. NOW MY CAR HAS EVOLVED FROM 80% NON-FUNCTIONAL BRAKE TO SOFT BRAKE PEDAL WITH LONG BRAKE TRAVEL. THE HCU MODULE REPLACEMENT COSTS OVER $2000. IT TOOK ME TWO MONTHS TO FINALLY DECIDE TO BRING MY CAR TO A FORD DEALERSHIP TOMORROW. THEN I SAW THE NEWS ARTICLE ABOUT THE NTHSA INVESTIGATION, SO I DECIDE TO ADD MY CASE. I BELIEVE THAT THERE COULD BE MANY MANY FORD VEHICLES WITH SOFT SOFT BRAKE PEDALS ON THE ROAD, WHICH COULD CAUSE ACCIDENTS AND LIFES.

SHORTLY AFTER BEING INVOLVED IN A REAR END COLLISION, THE CAR HAD AN INSTANCE OF THE BRAKE PEDAL GOING SOFT AND HARD TO GET THE VEHICLE TO STOP WITHOUT ADDITIONAL EFFORT ON THE BRAKE PEDAL. AFTER DOING SOME ONLINE RESEARCH, I FOUND AN ARTICLE THAT SAID TO FIND A SPOT TO GET THE CAR UP TO SPEED AND FORCE A RAPID BRAKING SITUATION TO GET THE STUCK SPOOL VALVES IN THE ABS UNIT TO RELEASE. I DID THIS AND THE PROBLEM WENT AWAY. I DID THIS SO THAT THE CAR COULD BE FUNCTIONAL BEFORE GOING TO THE COLLISION SHOP FOR REPAIRS. AT THE COLLISION SHOP, I ASKED FOR THE CARS BRAKE SYSTEM TO BE INSPECTED SPECIFICALLY FOR THIS ABS UNITS ISSUES, AND EVEN BROUGHT IN A COPY OF THE ONLINE RESEARCH I HAD DONE. THE FORD DEALER THAT DID THE COLLISION REPAIR DID NOT FIND ANY BRAKE ISSUE TO CORRECT. NOW 6 MONTHS LATER WITH A RECENT SNOWFALL THAT HAD LEFT OUR AREA ICY, THE CAR'S ABS UNIT WAS CALLED ON FOR A SLIP CONDITION WHILE STOPPING. MY DAUGHTER CALLED ME AND TOLD ME ABOUT THIS EVENT WHEN IT OCCURRED, AND I TOLD HER I WOULD BRING IT BACK TO THE DEALER THAT INSPECTED IT. BY THE TIME I CAME HOME TO TAKE THE CAR BACK IN, THE CAR WAS AGAIN FINE. I AM WANTING THIS ISSUE TO BE PUSHED FORWARD TO FORCE FORD TO HAVE THE CAR REPAIR THE CAR, SINCE IT HAS SHOW TWO SEPARATE INSTANCES OF WHAT I WOULD CALL BRAKE FAILURE.

WHILE CITY AND HIGHWAY DRIVING, VEHICLE WOULDN'T BRAKE PROPERLY, BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR, AND STILL COASTED TO A STOP, SEVERAL TIMES LEAVING ME ALMOST HITTING THE CAR IN FRONT OF ME AS THEY SLOWED DOWN OR STOPPED. HAD FRONT BRAKES REPLACED AT DEALER IN NOVEMBER, THEN REAR BRAKES, INCLUDING CALIPERS, IN MID DECEMBER, (12-16) STILL THE BRAKE PEDAL WENT TO THE FLOOR. CAUSING ME TO DRIVE WITH EXTREME CAUTION UNTIL I COULD TAKE IT BACK TO THE DEALER FOR SOME ANSWERS. THE DEALER KEPT THE CAR FOR 4 DAYS, (DEC 19-22) SAID IT COULD POSSIBLY BE THE HCU PUMP AND WOULD BE $1118.00 ADDITIONAL DOLLARS. THEY REPLACED THE HCU PUMP, THEY CALLED AND SAID THE PROBLEM STILL EXISTED, AND THE PUMP WAS DEFECTIVE, AND REPLACED IT AGAIN. ENDED UP COSTING $902.15 FOR THE WORK. EXTREMELY FRUSTRATED, THE PROBLEM WITH THE BRAKES ARE DANGEROUS. THE CAR HAS 99536 MILES, AND I FEEL TRAPPED BECAUSE OF ALL THAT LED UP TO THIS EXPLANATION AND EXPENSE. FINALLY GOT THE CAR BACK ON DECEMBER 22. SEEMS BETTER, BUT NOT GREAT AT THIS SHORT TIME I'VE HAD IT BACK. *TR

ABS ENGAGED AND THEN BRAKES WENT TO THE FLOOR. BRAKES HAVE BEEN SOFT EVER SINCE. DEALER REPLACED HCU BUT PROBLEM PERSISTS. DEALER CLAIMS BRAKES ARE RESPONDING CORRECTLY. THEY ARE NOT.

MY CAR IS COVERED BY A RECALL FOR LIGHTING CONTROL MODULE CONTROLLING THE HEADLIGHTS. THIS RECALL WAS ISSUED DECEMBER 21, 2015. I JUST SPOKE TO THE SERVICE MANAGER AT MY LOCAL FORD DEALERSHIP AND I WAS INFORMED THAT FORD MOTOR COMPANY HAS NOT MADE REPAIR PARTS AVAILABLE AS OF THIS TIME. SINCE THIS RECALL COVERS A COMPONENT THAT WHEN IT FAILS CAN RENDER THE HEADLIGHTS INOPERABLE I AM CURIOUS AS TO WHY FORD MOTOR COMPANY IS BEING ALLOWED TO NOT MAKE A REMEDY FOR THIS RECALL AVAILABLE?

HOW CAN OTHER STATES GET THE REPLACEMENT AIRBAG @ FLORIDA IS NOT EVEN CLOSE TO THAT LIST OF REPAIRS YET SOON IT WILL BE 2017 @ I'M STILL WAITING FOR MY REPLACEMENT ON MY AIRBAG FOR 2007 MERCURY MILAN I GOT MY NOTICE BACK IN 7/20/16 @ WHY CAN'T YOU SAVE A LIVES TODAY BY DOING THE RIGHT THING BY HAVING AIRBAGS REPLACED IN THE WARMEST STATE NOW PLEASE GET BACK TO ME I'M AT