MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE AND SERVICE VEHICLE SOON WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2012 (NA) MERCURY MARINER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CONTACT HEARD A LOUD ABNORMAL SOUND AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BINS, GEARS, AND STEERING COLUMN FAILED AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THIS FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,500.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING ABILITY SEIZED. THE VEHICLE STRUCK A CURB AND WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED LAST YEAR PER AN UNKNOWN RECALL FOR THE STEERING MODULE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

SEVERE STEERING PROBLEM. NOISE IN STEERING COLUMN, CLUNKING SOUND. WHEN TURNING LEFT OR RIGHT WHEEL LOCKS UP AND DOES NOT RETURN TO CENTER UNLESS PULLED HARD. CALLED NHTSA ON12/19/14. WAS GIVEN COMPLAINT #10667316. I WAS TOLD I WOULD RECEIVE PAPERWORK IN MAIL, SIGN & RETURN. NEVER RECEIVED PAPERWORK. ALSO CALLED FORD ON SAME DAY 12/19/14. SPOKE TO DONNA. SHE GAVE ME CASE# 5719627 NEVER HEARD FROM FORD EITHER. VERY DANGEROUS. ONE MECHANIC TOLD ME IT WAS RACK & PINION. PAID $700. TO HAVE IT REPLACED. SAME PROBLEM

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHILE IN PARK AND TURNED OFF, THE VEHICLE ROLLED FORWARD AND COLLIDED WITH ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,500.

TWICE IN THE LAST MONTH MY WIFE OR I HAVE EXPERIENCED THE SAME PROBLEM WITH THE BRAKES. THE PROBLEM IS INTERMITTENT. TWICE WHEN APPROACHING A STOP SIGN AT SPEEDS BETWEEN 20 AND 30 MPH AND WHILE BRAKING AND HITTING A BUMPY ROAD SECTION ( HEAT CAUSING ASPHALY TO FORM BUMPS AT INTERSECTIONS) THE BRAKE PEDAL WENT TOO THE FLOOR AND BECAME QUITE UNRESPONSIVE. WE LIVE IN A RURAL AREA. IN MY WIFE'S CASE SHE EVENTUALLY STOPPED 3 OR 4 FEET PAST THE ENTRANCE TO THE INTERSECTION. FORTUNATELY NEITHER TIME DID WE HAVE AN ACCIDENT. THE FIRST TIME I TOOK IT TO MY MECHANIC. WHO PULLED ALL 4 WHEELS AND FOUND THE BRAKES OPERATED PROPERLY WITH NO SIGNS OF OVERHEATING OF THE BRAKES DISKS, PADS OR CALIPERS. IN MY CASE THE BRAKE ONLY ACTUATED , AND WAS SOFT, WELL BELOW THE NORMAL BRAKE POSITION. I PUMPED THE BRAKE 3 OR 4 TIMES TO GET THE BRAKE BACK TO ITS NORMAL BRAKING HEIGHT. THE FLUID LEVEL IN THE BRAKE RESEVOIR WAS BETWEEN MIN AND MAX. WITHIN TWO WEEKS THE SAME THING HAPPENED TO MY WIGE. I CHECKED THE BRAKE FLUID. AND IT WAS NORMAL. MY MECHANIC HAD NO IDEA WHAT WAS AMISS. I GOOGLED "BRAKE PEDAL SOMETIMES GOES TO FLOOR 2008 MERCURY MILANS" AND FOUND A NUMBER OF SIMILAR EXPERIENCES BY OTHER. I CALLED MY FORD DEALER AND HE LOOKED UP ANY RECOMMENDATIONS BY FOR AND FOUND NONE. THE THREADS ON THE VARIOUS FORUM POINT TO A PROBLEM WITH THE ABS SYSTEM. FORD DOES NOT SEEM TO ACKNOWLEDGE THE PROBLEM YET THERE SEEM TO BE NUMEROUS INSTANCES

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHEN THE IGNITION WAS STARTED, THE POWER STEERING FAILURE INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO LOCATE A FAILURE. SHORTLY AFTER, THE FAILURE RECURRED SEVERAL TIMES AND THE POWER STEERING SEIZED COMPLETELY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ELECTRONIC POWER STEERING MODULE FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND NO REPAIRS WERE MADE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 130,000.

WHILE DRIVING HOME FROM WORK LAST NIGHT, VEHICLE SUDDENLY DECLINED IN ACCELERATION...STARTED JERKING AND ILLUMINATION OF A "WRENCH" SYMBOL APPEARED ON THE DASHBOARD...NEVER HAD ANY PROBLEMS WITH THIS VEHICLE IN THE PAST BESIDES ROUTINE MAINTENANCE...SCARED TO DRIVE IT UNTIL PROBLEM IS SOLVED..

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 20 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER DIAGNOSED THAT THE CODE FOR THE FUEL SYSTEM INDICATED TO INSPECT THE FUEL TANK AND VMV VALVE. AN EVAPORATION TEST WAS ALSO PERFORMED. THE TECHNICIAN REPROGRAMMED THE COMPUTER; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,006.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE HIGH BEAMS HAD TO BE ACTIVATED TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.