MERCURY Complaints

The brakes failed to stop my car a week ago. A warning brake light appeared at the same time. It happened on a street near my home before I pulled onto the highway. No one was behind me. I shut engine off and when it restarted, I was able to brake, turn around, and return home. I had car towed to repair facility who examined the brakes and determined the brakes needed software update that only Ford could do as per a recall that just appeared. I had the car towed to Ford dealership where it now sits waiting to be worked into their schedule. This had also happened a year prior backing out of my driveway. Repair facility examined the brakes then, but found no issue as brakes began working again. Other than these 2 incidents, the brakes have been operating correctly. The car is available for inspection at Ford dealer in Lenoir City. TN.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving, the front headlights intermittently failed. The contact stated that he replaced the headlight bulbs, but the failure recurred. No warning light was illuminated. The contact referenced NHTSA Campaign Number: 15V861000 (Exterior Lighting). The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 227,000.

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was included in NHTSA Campaign Number: 14V284000 (Steering) and an inspection was performed along with a software update. The contact stated while driving approximately 20 MPH, the vehicle lost power steering functionality making it difficult to turn to the left or the right. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the power steering functionality was restored. The failure occurred three times on the same day. The dealer was contacted and informed of the failure however, the vehicle had not been taken the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 185,669.

I am here to report a complaint as to Lasco Ford Lasco Ford on 2525 Owen Road Fenton, MI 48430 holding my daughter's vehicle for several days to fix 2 recalls. She is 19 and they seem to be trying to take advantage of her in telling her other things that need repair rather than just fixing the recalls. Now they are saying she needs to pay a diagnostic fee to get her car back now that she will not spend the $1000 to repair everything, they say she needs.

My power steering light popped on about 6-9 months ago for about 10 seconds and then turned off. About a month ago now, I gently hit a boulder with my front right tire. I dented a couple of steering rods and something else. Got it fixed, and then when the repair guy was backing my car out of their shop, my car just turned on its own. It's the same issue that required a recall of the steering column in this car years ago. (I had it replaced as part of that recall in 2014.) I talked to 3 different Ford dealership parts departments. They all told me the same thing. "Hmm...this is very odd. I've never seen a part number changed so many times. They also changed the location of this specific factory...this is really odd. Right now, Ford is guaranteeing 300 steering columns being manufactured and released in September and another 300 in October. But there are over 850 people on the pre-order list." So tell me why, this part was recalled like 6+ years ago and all of a sudden now, these same parts are having the same issues. The power steering will just stop working whenever it wants. Every single ford parts guy I talked to at the 3 different Ford's I talked to said all of the above is very suspicious. "It seems like Ford never fixed the problem and it trying to cover their ass".

The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the front driver’s and passenger’s side headlights failed. As a result, the contact engaged the high beam headlights to continue driving. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 71,000.

Driving downhill after dropping my children off at school heard a loud popping noise and brake pedal fell to the floor. Total loss of brakes. Coasted to the side off the road narrowly avoiding busy intersection. Vehicle was looked at by mechanic, traced to faulty ABS Sensor. Serious safety hazard— Recall must be issued immediately to prevent accidents and injuries!

The contact owns a 2009 Mercury Mariner. The contact stated that the key was hard to insert into the ignition switch. The power steering assist fault message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the ignition housing. The contact called the local dealer who informed her the power steering was repaired in 2014 under NHTSA Campaign Number 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 198,725.

The lighting control module failed. Even after recall 2 years later and only 9 thousand miles Oem part replacement under recall and recall part has failed no tail lamps work no turn signal lights. Only brake lights It’s a common problem even after recall replacement It’s worked fine for 8 thousand miles now lights don’t work all the time

While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own. I took the back roads home and backed into our garage. The car smelled hot, and I though I had smoked my brakes, trying to keep control of it. Later that night, I told my husband about the car's actions and he did not believe me, though my daughter who was with me at the time confirmed that the car had indeed accelerated on it's own. My husband started the car and it did idle high and get hot once again, although only parked with no one in it. He thought he knew what the problem was and we turned off the car and closed the hood and went inside to order the part. A few minutes later, we heard a couple popping noises and I opened the door that led into the garage from the basement. Smoke was coming into the house and my husband said that a flame shot over my head. The car had caught on fire under the closed hood. We called the fire department, but by the time they arrived, a good portion of the basement was on fire. The house was a total loss. My husband though that the pvc elbow under the hood was sticking closed, so that is the part we were going to order. Unsure, if that was the real cause or not. The car did not have any warning lights or any other indications of a problem before this incident.