MERCURY Complaints

RE: Safety Recall Notice 21S12 / NHTSA Recall 21V-158 ISSUE: "In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode." RISK: "If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death." MY COMPLAINT: I received this notice from Ford Motor Co. in APRIL 2021. Today is May 27, 2022, and the manufacturer has failed to remedy this situation or even to contact me with a possible resolution date for this situation. My life and safety as the only driver of this vehicle is seriously at risk every time I am on the road. This is a most egregious situation and I demand immediate repair. CONCLUSION: I need to know exactly what is being done by the NHTSA and the manufacturer to fix this problem immediately. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but almost went to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated the failure was related to NHTSA Campaign Number 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,450.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that several years ago while driving at night at an undisclosed speed, the headlights became inoperable. The contact was able to restart the vehicle and the headlights resumed normal operation. The contact took the vehicle to a dealer and had the headlights serviced under a Customer Satisfaction Program. Recently, the contact stated while driving 55 MPH, the headlights became inoperable without warning. The contact was forced to use the hazard lights after multiple attempts to restart the headlights had failed. The contact coasted the vehicle to the nearest gas station and upon arrival the headlights began to operate. The vehicle was taken back to the dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.

Around 12 years ago, when my 2006 Marquis, which I purchased brand new, had only approximately 40,000 miles on it, the seatbelt-airbag system warning appeared on the instrument panel and a warning bell sound went off with a 3 beep then 2 beeps/ring tone that would sound whenever the vehicle was started for the next two minutes of driving. It would then stop but the yellow warning icon stays on. On a trip, while driving, it will do this every hour or so or 60 miles of driving, and has done this ever since. (I'm retired and drive very little, my vehicle as of today (5-13-2022) has only 54,462 actual miles on it.) I did some research when it first occurred and learned that the 3 - 2 beeps is a "code 32, seat belt pre-tensioner failure warning and will need immediate service and replacement." So I then called Ford and explained it as above. They told me that it is not their problem and are not acknowledging any responsibility and it will be up to me to see a dealer, which I did. I was told that it would require replacement of both my seat front seat belts, and possibly more including airbag components to the tune of several thousand dollars! I asked them, as I did Ford: As I've had many Ford vehicles, personal and company, several of which I've driven over 200K miles, without ever having a seat belt or airbag component failure, how is this MY problem and not Ford's, especially after only 40K miles? I had asked Ford these two most important questions: 1- "What did I do to CAUSE THIS FAILURE?" and 2- "What could I HAVE DONE TO PREVENT IT?" They refused to answer and only told me that I need to take it to a dealer to have it repaired. I have not pursued it as I didn't have the thousands of dollars the dealer wanted to charge me. This is wrong as it is part of Ford's refusal to acknowledge the faulty components in their seat belt/airbag systems, which has been putting my life at risk ever since their components' failure and Ford needs to be held responsible!

The contact owns a 2008 Mercury Grand Marquis. The contact stated while driving approximately 70 MPH, the steering felt loose. The contact stated that the power steering was still operable however, the vehicle would drift to the left or right with no input on the steering wheel. The contact stated that he would correct the steering and the vehicle would continue to drift to the right and to the left. The contact stated no warning light was illuminated. The contact stated that he drove the vehicle to an independent mechanic. The vehicle was diagnosed and the mechanic related the failure to NHTSA Campaign Number: 13V385000 (Steering). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.

Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

My vehicle has been running out of gas extremely quick. It also leaks underneath when I am pumping gas into the Mariner. I am having a loud thunking sound underneath the vehicle an when I let off the accelerator, my car slowly comes to a hault. My power steering went out one day also without warning. I can't figure the problem out except I seen a recall for the power steering module or some sort that has malfunctioned an causes the computer to erase the power steering sensor completely clean of it's existence. Please help!

Brake failure related to recall 19s54 which my vehicle vin number was not included. All brake warning lights came on and traction control lights came on as well as brake pedal going to floor and unable to stop in time going over railroad tracks. Almost causing me to crash thru railroad crossing gates as train was approaching. I used emergency brake to stop vehicle. Lights remained on and very little brake peddle stoping now. Ford says vehicle is not one of the vin numbers included in recall yet it is the same problem. Car needs to be flushed with dot 4 brake fluid brake fluid cap needs replacing and HUD needs to be replaced for stuck ABS valve.

Rear windshield tint has hundreds of bubbles, making it impossible to see especially when dark. Theres been many instances where I have not been able to use my car when it’s dark because of the danger. And if it’s raining, I have absolutely no visibility. There’s no words to accurately describe how dangerous this is. I can’t back out of anywhere. The pictures will speak for themselves.

The contact owns a 2006 Mercury Grand Marquis. The contact stated that after the vehicle was started and shifted into drive(D), the vehicle lost power steering functionality. The contact stated that excessive force was needed to steer the vehicle. The contact stated that once the vehicle was driving the power steering functionality returned. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the steering rack: Part Number: (A, 36-1056N) needed to be replaced. The vehicle was repaired, however, the failure recurred. The contact researched the failure online and related the failure to NHTSA Campaign Number: 13V385000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.