MERCURY Complaints

The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.

My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe

The passenger side front tire became disconnected while driving. The frame rusted and broke causing the tire to separate from the vehicle. The tow truck driver commented that he had never seen this before. I had the vehicle towed to Firestone only to have them tell me they could not fix the vehicle. The vehicle has not been thoroughly inspected, but is available to be inspected. I noticed a change in the steering wheel position for about a week prior to the tire separating. If the tire would have separated from the vehicle while driving on a highway or busy street, more damage and possible injury could have resulted.

Not sure, but it sounds like the springs. The air condition makes a stumping noise when I turn it on.

THE PROBLEM IS WITH THE ELECTRIC POWER ASSIST SYSTEM. I HAVE A TORQUE SENSOR PROBLEM OR SOMETHING THAT WANT LET THE POWER STEERING WORK. FORD HAD A RECALL FOR THIS PROBLEM FOR THIS YEAR MODEL. WHEN I CALL THEM THEY RESPOND AS MY CAR WAS NOT COVERED. IM HAVING THE SAME ISSUE THAT THE RECAll WAS FOR. NOT SURE WHY ITS NOT COVERED.

Purchased vehicle from a private seller 10 days prior to incident. Seller informed me they had replaced throttle body sensor to fix unintended acceleration issues. Drove vehicle home on 4/10/22 with one incident on highway where I attempted to slow vehicle after reaching approx 70mph, and vehicle seemed to jolt/shudder as if unable to brake smoothly. Did not drive again til 4/18/22: I attempted to drive vehicle to tire shop to have new tires installed. After backing out of driveway, I accelerated quickly to approx. 25mph. Acceleration continued past 25mph despite me letting off the gas pedal. I hit the brakes and felt the acceleration continuing to push against them, causing the car to jolt/shake with the application of the brakes. I slowed to a stop at a nearby traffic light, where the engine continued to rev at approx. 2000rpm. When I let off the brakes and drove through the intersection, the car continued to accelerate to around 30-35mph without me pressing the gas pedal at all. I again applied the brakes to regain control of the vehicle, and it again jolted against them as the engine continued to rev excessively. After the next light, I pulled over and placed the car in park. Here, engine stopped revving high, and when I put it in drive again, the issue had ceased. Reading up on complains, have found dozens of similar driver issues with uncontrollable acceleration on similar model-year Mercury Sables and Ford Tauruses, with no clear solution to the issue to allow me to safely drive this vehicle with my child inside. My and my child's safety is placed at risk with increased chance of brake failure, without recourse from manufacturer or NHTSA, who've concluded their investigation despite frequent complaints. Problem has not yet been confirmed by dealer/ISC. Vehicle has not been inspected. No check engine lights or other warning of issue from vehicle. At no point was gas pedal physically stuck in the acceleration position. Issue is known to NHTSA, but not resolved.

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. The VIN was not included.

The contact owns a 2010 Mercury Mariner. The contact stated while driving approximately 10 MPH and making a left turn, the vehicle came to a complete stop. There was no warning light illuminated on the instrument at the time of the failure; however, the power steering warning had since been illuminated. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

After disconnecting the battery for battery replacement original equipment 6 cd in dash player only shows CD Error. no error number. When investigating on the internet I found over 100 complaints with the same issue. I tried all the corrections suggested but nothing works. I own the car since new has very low mileage. I have 6 diskettes in the unit I cannot eject under any circumstance.

The contact owns a 2007 Mercury Grand Marquis. The contact stated that while the vehicle was idling, the RPM’s revved up and the vehicle lunged forward. The contact depressed the brake pedal and the RPM’s decreased. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.