MERCURY Complaints

I WAS DRIVING HOME FROM SCHOOL AT 8:30 P.M. ON MONDAY OCTOBER 5, 2015 AND MY LIGHTS SUDDENLY STOPPED WORKING WHILE I WAS DRIVING. I AM NOW STUCK IN A PARKING LOT UNTIL THE SUN RETURNS AND CAN DRIVE SAFELY.

THE REAR WINDOW HINGES DISINTEGRATED AND THE REAR WINDOW FELL OFF. WE WERE NOT IN MOTION AND JUST IN LIFTING THE WINDOW IT CRACKED OFF. IN RESEARCHING THERE WAS A RECALL IN 2004 FOR THE SAME EXACT ISSUE FOR THE SAME MAKE/MANUFACTURER . THE PROBLEM HOWEVER WAS NEVER FIXED IN THE YEARS THAT FOLLOWED AND SADLY THERE HAS BEEN NO SUBSEQUENT RECALLS IF I SMALL CHILD WAS BEHIND THE WINDOW THEY COULD HAVE BEEN SERIOUSLY INJURED OR IF THE CAR WAS IN MOTION THE WINDOW COULD HAVE CRACKED AND FALLEN OFF. AFTER CALLING THE FORD MOTOR COMPANY THEY RESPONDED THAT FOR MY MAKE AND MODEL YEAR THE RECALL DOESN'T APPLY BUT TO HOLD ON TO MY RECEIPT JUST IN CASE..... PLEASE SEE ATTACHED PICTURES OF THE HINGES, THE PARTS ALONE COST OVER $150

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG HOUSING WAS SEPARATED FROM THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT AVAILABLE.

AN ELECTRONIC DEVICE KNOWN AS THE SMART JUNCTION BOX HAS FAILED 3 TIMES SINCE NEW.THE FIRST TWO TIMES IT WAS REPLACED UNDER THE ORIGINAL MANUFACTURER"S WARRANTY. THE WARRANTY HAS EXPIRED AND IT FAILED AGAIN. THIS PART IS VERY EXPENSIVE COSTING IN EXCESS OF $500.00 PLUS LABOR CHARGES WHICH I MUST PAY. WHEN THIS PART FAILS, THE SIGNAL LIGHTS, BRAKE STOP LIGHTS AND OTHER DEVICES DO NOT WORK WHICH ARE ESSENTIAL FOR SAFE OPERATION. VEHICLE RELIABILITY AND SECURITY ARE IN SERIOUS CONCERN.

I RECEIVED A CUSTOMER SATISFACTION PROGRAM LETTER ON APRIL 14 2014, REGARDING MY LIGHTING CONTROL MODULE. THE MODULE WENT OUT ON JUNE 30 2015. I HAD THE LETTER BUT I FORGOT ABOUT IT UNTIL I WAS LOOKING UP SOME PAPERS JUST RECENTLY. OF COURSE I HAD IT FIXED BY A PRIVATE GARAGE ON 6/ 30/ 2015. IT ONLY HAD 61,416 MILES . ON IT AT THAT TIME. I CAN NOT SEE WHY I CAN NOT BE REIMBURSED FOR THE REPAIR NOW. IT COST ME $387.02. I HAVE BEEN A FORD CUSTOMER SINCE 1956.

AT 110000 MILES MY ENGINE STARTED TO RUN VERY RUFF,AND WOULD DIE OUT AT AN IDLE,TOOK IT TO THE DEALER AND WAS TOLD IT HAS A CRACKED PLASTICK INTAKE MANIFOLD.WHEN I EXPRESSED MY CONCERN ABOUT PUTTING ANOTHER PLASTIC PART BACK ON,I WAS TOLD THEY HAVE REDESIGNED THE PART BECAUSE OF ALL THE PROBLEMS THEY HAVE HAD WITH THE 4.6 LTR ENGINE AND THE PLASTIC INTAKES!

VEHICLE HEADLIGHTS WORK INTERMITTENTLY . CRUSE CONTROL DOES NOT RESET OR TURN ON WHEN SUPPOSED TO. THIS IS ALSO AN INTERMITTENT PROBLEM, SOMETIMES RESETTING, AND SOMETIMES NOT. HEADLIGHTS WOULD SOMETIMES NOT TURN ON WHEN DRIVING UNLESS PULLING TURN SIGNAL ARM TOWARD STEERING WHEEL AND HOLDING. HIGH BEAMS ONLY WOULD WORK.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER TWO ATTEMPTS. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.

REAR LIFT GATE WINDOW HINGES RUSTED/CORRODED. HINGES HAVE BROKEN CAUSING WINDOW TO SHIFT AND MOVE.

WHILE DRIVING THE CAR, THE HEADLIGHTS GOES OUT, THAN ON, AND OUT. THIS IS UNSAFE FOR MY WIFE DRIVING WITH KIDS.