MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2005 MERCURY GRAND MARQUIS
    - WEST PALM BEACH, FL

    I WAS DRIVING ALONG ON A BACK COUNTRY ROAD WITH NO MOON OR VISIBLE LIGHTS OF ANY KIND AT 55MPH WHEN I LOST ALL HEADLIGHTS, LOW BEAM AND HIGH BEAM DID NOT WORK. *TR

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - HOUSTON, TX

    I NOTICED A LOUD GROANING SOUND FROM MY CAR ANYTIME I TURNED LEFT OR RIGHT. I TOOK IT TO AN INDEPENDENT SHOP, WHICH FLUSHED THE POWER STEERING SYSTEM AND REPLACED THE POWER STEERING PUMP. AFTERWARDS, THE CAR'S STEERING WAS EVEN WORSE, TURNING FAILED MULTIPLE TIMES, WOULD NOT TURN LEFT OR RIGHT WITHOUT EXCESSIVE FORCE. I FEAR FOR THE SAFETY OF MYSELF AND MY 4-YEAR-OLD WHILE OPERATING THE CAR. IT IS STILL AT THE SHOP, NOW THEY WILL REPLACE RACK AND PINION SHAFT, AND/OR LOWER INTERMEDIATE SHAFT, TOTALING NEAR $2000. I CANNOT AFFORD TO PAY, NOT WHEN THERE IS A RECALL FOR GRAND MARQUIS' 2005-2011, MANUFACTURED MARCH 4, 2004-2011 (RECALLS 13S08, 14S25) FOR THE EXACT SAME ISSUES. PLEASE HELP, MY CAR WAS MANUFACTURED WITHIN THIS WINDOW, ON APRIL 30, 2004. *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MONTEGO
    - ST LOUIS, MO

    MY 2006 MONTEGO JERKS AND CLUNKS FEELS LIKE IT IS GOING TO DROP OUT. IT ALSO SLIPS INTO NEUTRAL FROM DRIVE . THE TRANS JERKS SO HARD IT FEELS LIKE IT IS GOING TO DROP ON THE STREET . FIRST NOTED THIS WITH LESS THAN32000 MILLER. ALSO HAD TO REPLACE FRONT ENGINE MOUNT $475 , FULL INSTRUMENT CLUSTER $1100 36000MILLION. THERE IS A LOT OF PEOPLE COMPLAINING TO FORD BUT NOTHING IS BEING DONE.IF NOT TAKEN CARE OF THIS WILL BE MY LANGFORD PRODUCT.3FORD'S INMYIMMEDIATEFAMILY NOW. ALL WILL BE SCRAPPED ORDERING FOR CARS FROM A COMPANY THAT TAKES CARE OF ITS CUSTOMERS. FORD NEW THE CVT TRANS WAS A PROBLEM. *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MONTEREY
    - CONCORD, NC

    VEHICLE MAKING CLANKING NOISE WHEN PRESSING GAS PEDAL. THREE DIFFERENT MECHANICS SAID IT IS IN TRANSMISSION AND COULD INVOLVE THE TORQUE CONVERTER AGAIN. *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MONTEREY
    - CONCORD, NC

    CROSSING OVER BUSY ROAD AND WHEN PRESSING GAS PEDAL THERE WAS NO POWER. ALL IT DID WAS REV THE ENGINE. LUCKILY I WAS ABLE TO GLIDE TO A SIDE ROAD AND HAVE THE VEHICLE TOWED. MECHANIC SAID IT WAS THE TORQUE CONVERTER THAT WAS BAD. *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MONTEGO
    - OKEMOS, MI

    TL* THE CONTACT OWNS A 2006 MERCURY MONTEGO. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WAS FRAYED AND THE FABRIC WOULD UNRAVEL. THE FAILURE RECURRED CONTINUOUSLY FOR YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY GRAND MARQUIS
    - ORLANDO, FL

    TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE LCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 MERCURY MOUNTAINEER
    - KAUKAUNA, WI

    I HAD THE CRUISE CONTROL SET ON 30 MPH DRIVING IN A RESIDENTIAL AREA. WITHOUT WARNING, ALL THE LIGHTS ON MY DASH FLASHED, AND MY VEHICLE LOST ALL POWER. VERY SCARY. NO MORE POWER STEERING, NO POWER BRAKES, WHILE COASTING THROUGH A NEIGHBORHOOD. I PUT THE CAR IN NEUTRAL, TURNED THE KEY OFF, BACK ON AGAIN, AND PUT THE CAR BACK IN DRIVE. THAT FIXED THE PROBLEM. THIS IS VERY SCARY AND DANGEROUS!! THIS IS THE THIRD TIME IT HAS HAPPENED TO ME. I AM AFRAID TO USE THE CRUISE CONTROL ON MY CAR NOW :( *TR

    Source: NHTSA WEB SITE
  • 2008 MERCURY MARINER
    - CLARE, MI

    I TOOK MY 2008 MERCURY MARINER IN FOR SERVICE RECALL 14S05 FOR THE TORQUE SENSOR THAT CAN CAUSE THE POWER STEERING TO REVERT TO MANUAL. WITHIN THE LAST WEEK THE ELECTRONIC POWER STEERING ASSIST HAD QUIT AT LEAST 4 TIMES. AT THE SAME TIME, THE STEERING WHEEL BEGAN TO VIBRATE AND SHAKE WHEN THE VEHICLE WAS STOPPED OR IDLING. AFTER TAKING THE VEHICLE IN FOR THE RECALL ISSUE, I WAS NOTIFIED THAT THEY VIBRATION/SHAKING IS DUE TO THE STEERING GEAR THAT IS NOT COVERED BY THE RECALL. THIS ISSUE OCCURRED ONLY AFTER THE RECALL ISSUE AND I DO NOT BELIEVE THAT IT IS A MERE COINCIDENCE THAT THIS HAPPENED SIMULTANEOUSLY AND IS NOT AS A RESULT OF THE BAD TORQUE SENSOR. FORD STATES THAT THERE IS NO OTHER DOCUMENTED PROBLEMS WITH THIS AND THAT I WILL BE RESPONSIBLE FOR THE COST OF THE REPAIRS FOR THE STEERING GEAR. THERE HAVE BEEN MANY KNOWN ISSUES WITH THIS VEHICLE INCLUDING A PREVIOUS RECALL FOR THE TRANSMISSION COOLER LEAK AND DEFECTIVE TONE RINGS IN THE ABS (I'VE REPLACED THE PASSENGER SIDE ONCE AND THE DRIVER SIDE TWICE IN A SIX MONTH PERIOD WITH EACH INDIVIDUAL REPAIR COSTING ON AVERAGE $350). *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MARINER
    - SOUTH BEND, IN

    TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT THE BRAKES FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TWO FRONT DRIVER SIDE BRAKES LINES CONNECTED TO THE CALIBER FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 80,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE