MERCURY Complaints

AS I WAS MAKING A RIGHT TURN AT A RURAL INTERSECTION I LOST POWER STEERING. I WAS GOING POSSIBLY 25 MPH. I WENT INTO THE LEFT LANE BUT THERE WAS NO VEHICLE THERE. IF THERE HAD BEEN I WOULD HAVE HIT IT. A WARNING CAME ON "SERVICE ADVANCE TRAC & SERVICE POWER STEERING NOW" THIS ALSO HAPPENED ABOUT 2 YEARS AGO WHEN I WAS STOPPED. AT THAT TIME A FORD TECH REPROGRAMMED A MODULE & IT HAS BEEN OK TIL NOW. *TR

I LEFT THE HOUSE AFTER DARK TO PICK UP MY HUSBAND FROM WORK. WHEN I GOT TO HIS JOB I TURNED THE CAR OFF BECAUSE I WAS EARLY. WHEN HE GOT TO THE CAR AND I RESTARTED IT THE HEADLIGHTS DID NOT COME ON. THEY CAME BACK ON AFTER I USED THE TURN SIGNAL ABOUT 2 MINUTES LATER. AFTER THAT WE NOTICE THAT OCCASIONALLY THE LIGHTS WOULD GO OFF WHILE DRIVING AT NIGHT BUT WOULD COME BACK ON AFTER A COUPLE OF MINUTES. UNTIL ONE NIGHT WHEN THEY STOP WORKING ALTOGETHER. IT STAYED THAT WAY TILL WE TOOK IT TO A DEALERSHIP WHERE THEY INFORMED US THAT THEY WERE AWARE OF IT HAPPENING TO OTHER CARS BUT THE PIECE THAT WE NEEDED WAS ON BACK ORDER AND WE WOULD HAVE TO WAIT FOR ONE AND A HALF MONTHS. WHILE WE WERE WAITING THE ONLY WAY TO HAVE HEADLIGHTS WHILE DRIVING WAS TO HOLD THE HIGH BEAMS STICK BECAUSE IT WOULDN'T EVEN WORK IF YOU PUSHED THE HIGH BEAMS TO THE ALWAYS ON POSITION. *TR

MY SON WAS DRIVING TO HIS WORK AS AN EMT. I ALLOWED HIM TO USE MY MARINER. TRAVELING APPROX 65MPH ON THE 5 FREEWAY SOUTH IN SUNLAND, HE HEARD THE ROD GO AND SAW THE LIGHTS ON THE DASH INDICATE THE ENGINE OVERHEATING. HE PULLED OFF THE 5 FREEWAY AND PARKED WEAR IT WAS SAFE AND CALLED FOR HELP. I HAD AAA PICKUP THE VEHICLE AND BRING IT TO THE MECHANIC IN WESTLAKE VILLAGE CA. THEY INDICATED TO ME THAT THE ENGINE HAD THROWN A ROD AND WOULD NEED TO BE REPLACED. THEY THOUGHT IT MIGHT HAVE RUN OUT OF OIL OR SOMETHING ELSE, BUT BOTTOM LINE WAS THAT THE ENGINE WAS DESTROYED. THEY QUOTED ME A PRICE OF $15,000 MINIMUM TO FIX, SO I HAD IT TOWED TO MY DRIVEWAY WHERE IT HAS REMAINED SINCE. IT WASN'T' FOR 10 MONTHS LATER WE WOULD GET ANY INDICATION THAT SOMETHING ELSE MIGHT HAVE CAUSED THIS TO HAPPEN. I LAST SERVICED MY MARINER IN MARCH & MAY OF 2013. MY NEW CONCERN PUTTING 2+2 TOGETHER, IS THAT THOUGH THE CAR WAS DUE FOR AN OIL CHANGE, COULD THIS CATASTROPHIC EVENT HAVE BEEN DUE TO THE OVERHEATED COOLANT SYSTEM THAT AS YET HADN'T BEEN RECALLED? ID LIKE TO SEE IF ANY OTHER MERCURY/FORD CUSTOMERS EXPERIENCED THIS. *TR

DRIVING HOME ON HIGHWAY AT APPROXIMATELY 65 MPH. HEARD A CLICK SOUND BUT DID NOT RELATE IT TO LIGHTS IMMEDIATELY. IT WAS JUST APPROACHING TWILIGHT. I GUESS WE DID NOT IMMEDIATELY NOTICE THE LIGHTS AS THERE WAS STILL SOME DAYLIGHT. NEXT NIGHT DRIVING IN TOWN AFTER DARK AND THE LIGHTS WENT OUT, JUST SUDDEN DARKNESS. WE WERE ON BUSINESS HWY 23 GOING OVER THE OVERPASS IN TOWN AND WERE ABLE TO GET OFF ON A SIDE STREET AND LIMP HOME HOPING THAT WE WOULD NOT GET STOPPED AND CITED. THIS IS MY VEHICLE THAT I USE FOR MY WORK. I NOW HAVE TO SCHEDULE MY WORK AROUND DAYLIGHT HOURS AS WE CAN NOT FIND THE LIGHT MODULE TO REPLACE MINE. THIS IS A HORRIBLE DANGER TO MYSELF, MY FAMILY AND OTHER DRIVERS AS WELL. WE HAVE CALLED MULTIPLE PLACES TO FIND THE MODULE AND THEY ALL SAY THEY CAN NOT GET THEM. THE MOST FRIGHTENING OF ALL, WE HAVE NEVER BEEN SENT A RECALL NOTICE ON THIS. WE ARE GOING TO TRY A GARAGE THAT SERVICES ALL THE STATE PATROL AND POLICE CARS IN THIS PART OF WISCONSIN. THERE ARE STILL SOME OF THE MERCURY'S OUT THERE IN SERVICE. I SUSPECT THEY WILL SURELY SUPPLY THEM WITH THE MODULES. HOPE TO FIND ONE THERE SO I CAN RESUME NORMAL WORK HOURS AND NOT HAVE TO SCHEDULE DAYLIGHT ONLY WORK MEETINGS. I HAVE LOVED THIS CAR FOR 8 YEARS. WOULD HATE TO HAVE TO GIVE IT UP FOR SOMETHING LIKE THIS BUT THE FACT THAT MERCURY DOES NOT RESPOND IS UPSETTING TO SAY THE LEAST. *TR

FRONT BRAKES STARTED AUTOMATICALLY SEIZING UP RANDOM TIMES AND SPEEDS DUE TO A DEFECTIVE WHEEL BEARING THAT DISRUPTED THE ANTILOCK BRAKE SENSORS. THIS CREATED AN EXTREMELY DANGEROUS DRIVING ISSUE. FORD REFUSED TO TAKE RESPONSIBILITY OR PAY FOR ANY REPAIRS BECAUSE IT WAS OUTSIDE THE WARRANTY PERIOD. *TR

DRIVER SIDE REAR BRAKE LIGHT IS FULLY ILLUMINATED AT ALL TIMES WHEN THE HEADLIGHTS ARE ON. THIS IS A SAFETY ISSUE AND REPLACEMENT OF THE DRIVER SIDE TAILLIGHT IS $400+. *TR

2008 MERCURY MARINER HYBRID WAS GOING 20MPH ON ELECTRIC MOTOR IN TRAFFIC WHEN TRIANGLE WARNING LIGHT CAME ON AND THE STOP SAFELY NOW SIGN DISPLAYED. THE VEHICLE GAS ENGINE DID NOT COME ON AND I HAD TO PULL OVER TO THE SIDE. I PLACE THE CAR IN PARK AND TURN OFF THE ENGINE. I RESTARTED THE ENGINE AND THE WARNING LIGHT DISAPPEARED. I TOOK IT TO THE FORD DEALERSHIP AND THEY RAN A DIAGNOSTIC ON IT. THEY INDICATED IT WAS THE THROTTLE BODY ON THE CAR THAT NEEDS TO BE CLEAN OR REPLACED, AND THE PCM NEEDS TO BE REPROGRAMMED. I REPLACED IT. THIS IS AFTER I TOOK IT TO THE FORD DEALERSHIP TO FIX THE TWO RECALLS FOR THIS VEHICLE - ELECTRIC STEERING CONTROL AND ELECTRIC COOLANT PUMP FOR THE HYBRID BATTERY. I DON'T KNOW IF THIS WILL FIXED THE STALLING ISSUE SINCE OTHER VEHICLE OWNERS INDICATED THIS PROBLEM PERSISTS, ONLY TIME WILL TELL. IF THIS IS A PERSISTENT PROBLEM PLEASE ISSUE A RECALL SINCE LOSING PROPULSION IN TRAFFIC IS NOT SAFE. *TR

3 TIMES WHEN I HAVE STARTED MY CAR THE "POWER STEERING FAULT ASSIST" IS DISPLAYED AND I HAVE NO POWER STEERING. AFTER RESTARTING IT WAS FINE BUT NOW IT HAS COMPLETELY GONE OUT. THE VEHICLE ISN'T OLD ENOUGH FOR IT TO FAIL. IF IT HAPPENED WHILE I WAS DRIVING I COULD HAVE WRECKED. IT IS UNSAFE. *TR

I PURCHASED THE VEHICLE IN OCTOBER 2013, OWNING IT FOR A COUPLE OF MONTHS I NOTICED WHERE SNOW HAD STARTED MELTING I COULD SOMETHING GREY AND REALIZED THAT THE PAINT WAS PEELING AND I COULD SEE WHAT I THOUGHT WAS PRIMER OR SOMETHING I CALLED THE DEALERSHIP BOB BOYD IN LANCASTER, OHIO SINCE MY CAR WAS STILL WARRANTY WITH THEM WHICH THAT GOT ME KNOW WHERE. THEN I CALLED THE FORD CUSTOMER LINE TO SEE IF THERE WAS A RECALL ON THE PAINT. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE VEHICLE JERKED THEN SUDDENLY STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,602.