MERCURY Complaints

FIRST TIME THIS HAPPENED I WAS PULL OUT INTO A 4 LANE ROAD AND THE CAR JUST SHOOK AND HAD NO POWER. 2ND TIME I WAS GOING 70 ON HIGHWAY AND THE CAR LOST ALL POWER. ALMOST HAD SEMI IN REAR END. 3RD TIME I WAS ON SIDE STREET AT 4 WAY STOP. CAR LOST ALL POWER AFTER GOING. ALL TIMES THE WRENCH LIGHT CAME ON THEN THE ENGINE LIGHT. HAD 2 MECHANICS LOOK AT IT AND SAID BAD THROTTLE. THIS IS AN EXPENSIVE PART NOT COVER ANY LONGER. SEEN ALL COMPLAINTS ON IT. SHOULD BE RECALLED DANGEROUS. *LN *TR

ON THURSDAY AROUND 11:30 PM, ON SEPT.12, 2013, WHILE MY 77 YEAR OLD MOTHER SLEPT HER 2008, MERCURY SABLE PREMIER MYSTERIOUSLY CAUGHT FIRE AND BURNED WHILE PARKED UNDER HER CAR PORCH ATTACHED TO HER HOME. THE VEHICLE WAS TOTALED AND DAMAGE OCCURRED TO HER HOME. WERE IT NOT FOR HER LITTLE DOG BARKING AND RUNNING BACK AND FORTH FROM HER BEDROOM TO THE CAR PORCH DOOR, SHE LIKELY WOULD NOT HAVE AWAKEN. SHE LOOKED OUT THE PEEP HOLE OF HER DOOR TO THE CAR PORCH AND SAY SMOKE AND FIRE EMITTING IT IS VERY LIKELY HER HOME AND SHE COULD HAVE BEEN LOST IN THE FIRE. ALTHOUGH SHOOK UP EMOTIONALLY, WE ARE THANKFUL ONLY HER CAR WAS LOST. FORTUNATELY, MY MOTHER REMAINED CALM ENOUGH TO CALL EMERGENCY SERVICES (POLICE AND FIRE DEPARTMENT) THAT ARRIVED IN VERY SHORT TIME TO PUT THE FIRE ENGULFED VEHICLE OUT. ACCORDING TO FEEDBACK FROM THE LOCAL LAW ENFORCEMENT ARSON INVESTIGATOR AND INVESTIGATORS REPRESENTING OUR AUTO AND HOME INSURANCE COMPANIES, IT APPEARS THE FIRE LIKELY STARTED IN THE TRUNK OF THE SABLE IN THE ELECTRICAL WIRING SYSTEM OR REVERSE SENSING MODULE AS I BELIEVE IT MIGHT BE REFERRED TO FOR MY MOTHER'S VEHICLE. THE INCIDENT HAD A CONSIDERABLE DEGREE OF EMOTIONAL AND PSYCHOLOGICAL IMPACT ON MY MOTHER GIVEN AS A SENIOR CITIZEN THIS VEHICLE REPRESENTED A LAST VESTIGE OF FREEDOM AND INDEPENDENCE. . *TR

CAR LOST POWER AND STOPPED WHILE DRIVING. ENGINE LIGHT CAME ON THEN WENT OFF. *TR

THERE IS A RECURRING PROBLEM THAT THE SEAT WILL AUTOMATICALLY GO INTO THE "EASY EXIT" POSITION. THIS IS NOT A PROBLEM FOR ME AS I DRIVE WITH THE SEAT AS FAR BACK AS POSSIBLE, BUT THIS IS A HUGE SAFETY CONCERN FOR MY WIFE. WHY HASN'T THIS BEEN RECALLED YET? THIS SEEMS TO BE A COMMON PROBLEM IN THIS MAKE AND MODEL. GOD FORBID THE ELECTRICAL PROBLEM WORSENS AND CAUSES A FIRE. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE WRENCH WARNING ICON ILLUMINATED AS THE VEHICLE STALLED. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THAT WITHOUT THE ENGINE WARNING LAMP BEING ILLUMINATED WHEN PLACED ON THE DIAGNOSTIC MACHINE, THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29,000.

AT HIGHWAY SPEEDS THE VEHICLE WOULD HAVE A TOTAL LOSS OF POWER FORCING A PULL OVER AND SHUTTING CAR DOWN WAITING AND RESTARTING. THE MAINTENANCE SYMBOL(WRENCH) WOULD GO AWAY AND CAR WILL RUN SMOOTH TILL NEXT OCCURRENCE. FOUND OUT THAT THERE HAVE BEEN ELECTRONIC THROTTLE BODY FAILURES RESULTING IN ENGINE STALL AND OR SURGE WHILE DRIVING. THESE FORD VEHICLES ARE ALSO HAVING MULTIPLE LED TAIL LIGHT FAILURES DUE TO DEFECT. 400.00 A PIECE FOR WHOLE LENS IS ONLY WAY TO REPLACE DEFECTIVE LAMP. *TR

AS DRIVING I WENT TO TURN RIGHT WHEN THE STEERING FAILED, IT WAS LIKE AN OLD CAR WITH MANUAL STEERING. BETWEEN ABRUPTLY FORCING THE BRAKE PEDAL TO THE FLOOR AND TRYING TO FORCE THE WHEEL TO THE RIGHT, I MANAGED TO GO ACROSS THE STREET AND INTO A FARMERS FIELD ( GOOD THING I BOUGHT IT WITH AWD). WHEN I RESTARTED THE VEHICLE THE STEERING WORKED FINE. AFTER READING SIMILAR SCENARIOS ON THE INTERNET. I THEN LATER CONTACTED FORD CARE AND THE WONDERFUL PERSONNEL TRIED TO TELL ME THAT IT IS NOT A CONCERN OF FORD SINCE IT NOT AN ISSUE FOR FORD AT THIS TIME. FAILURE OF STEERING SEEMS TO BE MAJOR SAFETY CONCERN TO ANYONE WHO DRIVES A VEHICLE IN MY OPINION. THE WORST PART OF THIS ISSUE IS I DEAL DIRECTLY WITH AN AUTOMOTIVE SUPPLIER OF STEERING COLUMN ASSEMBLIES TO FORD AND OTHER MANUFACTURERS IN INDIANA. BY KNOWING WHAT IS UNDER PLASTIC AND FORD TELLING ME I NEED TO REPLACE IT, I ASK WHAT QUALITY IS IN THE REST OF THE VEHICLE. *TR

I ACTUALLY MISSED TWO RECALL ON MY VEHICLE THAT I PURCHASED IN 2004. MY DEALER WHICH IS JOHNSON BROTHERS FORD/MERCURY ON IH 35 TEMPLE, TEXAS 76501. MY WIFE WAS UNLOADING TRUCK AND THE LIFTGATE PLUNGED DOWN ON HER WITHOUT ANY NOTICE. SHE SUFFERED MINOR INJURIES FROM INCIDENT. THE YEAR BEFORE OUR TAILGATE STARTED CRACKING IN 2006 . THE DEALER JOHNSON BROTHERS NEVER NOTIFIED ME OF THE TAILGATE RECALL OR THE RECALL #RQ8003 FOR THE LIFTGATE ISSUE IN 2008. THIS DEALER HAS BEEN THE WORST IVE SEEN SINCE BUYING MY FIRST NEW OR USED VEHICLE IN AMERICA. I ,[XXX], HAVE ONLY RECEIVED HELP CONCERNING OIL CHANGES , AND TIRE CHECKS SINCE 2004. POOR SERVICE CENTER FOR CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*TR THE CONSUMER STATED THE TRANSMISSION OIL PAN WAS NEVER CHANGED AND THE DEALER CONTINUED TO TELL THE CONSUMER, ALL THE FLUIDS WERE FINE. HOWEVER, THE VEHICLE WOULD STALL WHILE IN DRIVE MODE.

I WAS TRAVELING AT A HIGH RATE OF SPEED (70MPH) WHEN MY ENGINE BEGAN TO "STALL OUT" ON ME CAUSING A RAPID DECELERATION. I WOULD SAY IT STALLED, BUT IT DID NOT 100% CUTOUT, RATHER IT WENT INTO THE LOWEST LIMP MODE ON THE ENGINE. LUCKILY, SINCE IT WAS A BUSY TIME OF NIGHT (APPROXIMATELY 6PM), I WAS IN THE RIGHT HAND LAND AND WAS ABLE TO PULL OFF BEFORE BEING REAR ENDED...THOUGH IT WOULD ALMOST INEVITABLY HAPPENED HAD I BEEN IN ANY OTHER LANE. I WAS NEAR AN EXIT AND COASTED SLOWLY IN THE LIMP MODE AND MADE IT TO A PARKING LOT, WHERE I TURNED OFF MY CAR AND POPPED THE HOOD TO EXAMINE THE ISSUE FURTHER. THE OIL WAS WITHIN RANGE AND BELTS WERE OK. JUST AS I WAS FINISHING THE COASTING, I SAW THE "WRENCH" LIGHT ILLUMINATE. AFTER CHECKING THE ENGINE, I WAS ABLE TO RE-START MY CAR AND DRIVE HOME WITHOUT INCIDENT. I LOOKED UP THE ISSUE ONLINE & FOUND MANY OTHERS WITH THE SAME ISSUE. I ORDERED OEM REPLACEMENT PARTS THAT TOOK ABOUT A WEEK TO ARRIVE. OVER THE COURSE OF THAT WEEK, THE ISSUE OCCURRED SEVERAL MORE TIMES AND HAPPENED MORE AND MORE FREQUENTLY. I AVOIDED HIGHWAYS ALTOGETHER FOR SAFETY CONCERNS. I CONTACTED FORD WHO TOLD ME I COULD HAVE IT REPAIRED AT MY COST AT A DEALERSHIP (SINCE I WAS A FEW THOUSAND OVER THE POWERTRAIN WARRANTY). I BOUGHT OEM PARTS & DID THE REPAIR MYSELF AND THE ISSUE HAS NOT HAPPENED AGAIN SINCE. THIS IS THE EXACT ISSUE LISTED IN NHTSA ACTION NUMBER: PE13003. *TR

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 3V385000 (STEERING) AND STATED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.