MERCURY Complaints

MY MERCURY MARINER 2009 HAS HAD ISSUES FOR THE PAST YEAR IN REGARDS TO THE VEHICLE UNEXPECTEDLY GOES INTO "LIMP HOME MODE" AT REDUCED POWER, LIKE WHILE SITTING AT TRAFFIC LIGHT OR STOP SIGN. ALSO, THE WRENCH LIGHT WILL GO ON WHILE DRIVING AND I LOSE ACCELERATION POWER. I CAN PUSH THE GAS PEDAL DOWN AND NOTHING HAPPENS, THE ENGINE IS STILL ON BUT NO ACCELERATION POWER. I WILL COAST UNTIL I CAN GET TO A SAFE SPOT TO HAVE TO POWER IT OFF AND THEN RESTART IT. THIS IS VERY DANGEROUS WHILE DRIVING IN RUSH HOUR BACK AND FORTH TO WORK EACH DAY. THE CAR LAGS WHEN ACCELERATING AND ALSO PUMPS WHILE WHEN COMING TO A STOP. I DO NOT FEEL SAFE IN THE CAR AND WISH I HAD NEVER BOUGHT IT. I CAN'T EVEN MAKE A TRIP TO THE STORE WITHOUT WORRYING ABOUT THE WRENCH COMING ON OR IT GOING INTO LIMP MODE. *TR

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE DRIVER'S SIDE PRETENSIONER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. THE CONSUMER WAS INFORMED A SMALL SPRING IN THE SEAT BELT HARNESS BROKE AND THE ONLY WAY TO REPLACE IT, WAS TO REPLACE THE ENTIRE SEAT BELT HARNESS. TWO MONTHS LATER, THE FAILURE HAPPENED AGAIN. UPDATED 04/01/14

AS I WAS GOING DOWN THE HIGHWAY, THE CAR WOULD SUDDENLY FEEL AS THOUGH I HAD PUT THE GAS PEDAL TO THE FLOOR. IT WOULD SUDDENLY ACCELERATE EVEN THOUGH I DID NOT CHANGE THE PRESSURE ON THE GAS PEDAL. I TOOK THE CAR TO THE LOCAL DEALERSHIP AND THEY HAD AN OWNER NOTIFICATION FROM FORD TO CLEAN THE THROTTLE BODY. THE WORK WAS COMPLETED. HOWEVER, THE PROBLEM WAS NEVER FIXED. THE VEHICLE WOULD CONTINUE TO DO THIS ON OCCASION. NOW, THE VEHICLE WILL COMPLETELY SHUT OFF WHILE I AM DRIVING DOWN THE HIGHWAY. THE FAIL SAFE LIGHT WILL COME ON AND I HAVE TO COAST TO THE SIDE OF THE ROAD. I HAVE TAKEN IT BACK TO THE FORD DEALERSHIP AND ANOTHER $1,000 LATER I AM HAVING TO REPLACE THE THROTTLE BODY. *TR

THE CAR LOST ALL ACCELERATION ON THE HIGHWAY. I WAS DRIVING 65 IN THE MIDDLE LANE AND HAD TO GET OVER TO THE SHOULDER WITH NO WAY TO ACCELERATE. THE WRENCH WARNING LIGHT APPEARED ON THE DASH. TURNED THE CAR OFF AND RESTARTED IT AND IT WORKED FINE FOR THREE DAYS. TOOK IT TO THE DEALERSHIP AND IT IS THE THROTTLE BODY GOING BAD. THIS COSTS $420.00 TO REPLACE. THIS IS A TERRIBLE HAZARD AS THE ONLY THING YOU CAN DO IS HOPE TO COAST TO THE SHOULDER OF THE ROAD SAFELY. *TR

I MADE A LEFT TURN FROM A COMPLETE SIGN. IN THE MIDDLE OF THE INTERSECTION, THE CAR DECELERATED AND THE WRENCH SYMBOL ON THE DASH CAME ON. AS I PULLED OVER, THE CAR STARTED SHAKING AND CUT OFF. I HAD MY CHILDREN GET OUT OF THE CAR BECAUSE I WAS UNSURE OF WHAT WAS GOING ON. I TURNED THE CAR OFF, TOOK THE KEY FROM THE IGNITION. I WAITED ABOUT 5 MINUTES AND THEN RESTARTED THE CAR. I STARTED AND EVERYTHING WAS OK. ON 9/25/13, THIS HAPPENED WHILE I WAS DRIVING ON A STRAIGHT ROAD. 9/28/13 - IT HAPPENED WHILE DRIVING 65 MPH ON THE INTERSTATE. 9/30/13 - AFTER FILLING THE CAR WITH GAS, ON A MAJOR ROAD. 10/1/13 - JUST DRIVING. 10/8 - MAKING A LEFT TURN . THERE IS NOT A WARNING BEFORE IT HAPPENS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOWER STEERING SHAFT ASSEMBLY WAS REPLACED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) THAT PERTAINED TO THE MERCURY GRAND MARQUIS MODEL YEARS 2005-2011. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED UPON STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT PASSENGER'S SIDE SEAT BELT PRE-TENSIONER WAS REPLACED. THE FAILURE RECURRED ONE YEAR LATER, WHICH WOULD REQUIRE THE FRONT DRIVER'S SIDE SEAT PRE-TENSIONER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY INFORMED THE CONTACT THAT THE STEERING WHEEL AIR BAG MAY NOT DEPLOY SUFFICIENTLY IN THE EVENT OF A CRASH UNLESS THE REPAIR WAS PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 94,300....UPDATED 11-12-13 *BF THE CONSUMER STATED THE FUNCTION OF THE SEAT BELT WAS NOT IMPAIRED BY THE FAILURE OF THE PRE-TENSIONER. ONLY THE FUNCTION OF THE AIR BAG WAS IMPAIRED. HOWEVER, TO REPLACE THE PRE-TENSIONER , THE ENTIRE SEAT BELT NEEDED TO BE REPLACED, WHICH WAS FUNCTIONING.

DRIVING APPROXIMATELY 30 MPH, THE CAR COASTED TO A STOP AND THE WRENCH SHOWED ON THE DASHBOARD. WAITED A SHORT WHILE, RESTARTED AND IT WAS OKAY. DID NOTICE SOME LURCHING AND THE CAR FELT LIKE IT WAS IN THE WRONG GEAR, PRIOR TO THE SECOND INCIDENT ON 10/07/20. DRIVING THROUGH AN INTERSECTION AT 30 MPH, WRENCH SHOWED ON DASHBOARD AND CAR SLOWED TO A CRAWL. I HAD TO MAKE IT THROUGH THE BUSY INTERSECTION AND OFF RAMP FROM A HIGHWAY IN ORDER TO SAFELY GET THE CAR OFF THE ROAD. I COULD HAVE BEEN REAR-ENDED BOTH TIMES, TO SAY NOTHING ABOUT THE FEAR OF YOUR CAR JUST CONKING OUT IN THE DARK AT 5:30AM. THE 3 YEAR/36,000 MILE WARRANTY EXPIRED MAY 27, 2013... AND MY CURRENT MILEAGE IS 35,581 MILES!!!!!!!!!! 111 DAYS OVER THE MONTHS AND 419 MILES UNDER THE WARRANTY.... SO, I AM PAYING AROUND $300+ TO HAVE THIS FIXED. WITH ALL THE EXACT COMPLAINTS AS HAPPENED TO OTHERS, I AM SURPRISED FORD DID NOT SEND A NOTICE TO OWNERS TO GET IT FIXED OR FACE THE POTENTIAL OF BEING INVOLVED IN A CRASH... THANK YOU. *TR

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

TRANSMISSION INTERMITTENTLY WOULD STAY IN 5TH GEAR AND NOT SHIFT -- LIMP HOME MODE. DEALERSHIP REPLACED OUTPUT SHAFT SENSOR AND TURBINE SENSOR, AND THIS RESOLVED THE PROBLEM. *TR