MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2010 MERCURY MILAN
    - RICHTON PARK, IL

    I HAVE A PROBLEM WITH MY CAR IT IS LOSING IT SPEED WHEN I AM ON THE HIGHWAY AND WHEN I AM ON A MAIN STREET. WHERE THIS CAR IS PUTTING MY LIFE IN DANGER PLUS OTHER. I TAKE MY CAR TO THREE PLACE NO ONE SEEMS TO KNOW WHAT WRONG WITH IT THE SIGN CON ON WHEN I HAVE THIS PROBLEM IT TELL ME TO TAKE IT BACK TO THE DEALER THERE IS A PROBLEM. IT HAS BEEN ON A MACHINE 4 TIMES AND NO ONE CAR THAT MY LIFE IS BEING PUT IN DANGER EACH PERSON SAID WE NEED THE CAR TO TELL US WHAT WRONG. AT THIS TIME I NEED MY CAR TO BE PUT IN A SAFETY PLACE SO NOT ONE WILL GET HURT. PLEASE HELP ME TO GET THIS ISSUE SOLVE. THANK YOU. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MARINER
    - SHALLOTTE, NC

    TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS AS THE MIL WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 100,595.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 MERCURY MONTEGO
    - EUCYRUS, MO

    TL* THE CONTACT OWNS A 2006 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, HE SMELLED A BURNING ODOR INSIDE THE VEHICLE. THE ENGINE WAS TURNED OFF AND UPON RESTARTING, THERE WAS A COMPLETE LOSS OF POWER STEERING. THE CONTACT INSPECTED UNDER THE HOOD AND NOTICED THAT THE SERPENTINE BELT WAS FRACTURED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THE AIR COMPRESSOR SERPENTINE BELT WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 60, 540.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 MERCURY GRAND MARQUIS
    - COLUMBIA, SC

    TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DRIVER'S SIDE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,560 AND THE CURRENT MILEAGE WAS 43,818.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MARINER
    - FRIENDSWOOD, TX

    DRIVING AT APPROX 40 MPH CAR ENGINE REACTS ABNORMALLY AND "WRENCH" WARNING LIGHT APPEARS AND CAR "STALLS" OUT AND, ALTHOUGH FULLY OPERATIONAL WILL NOT DRIVE. TURN THE CAR OFF AND BACK ON AND THE ENGINE EVENTUALLY WILL TURN OVER BUT AGAIN REPEATS THE SAME ISSUE OF "STALLING" OUT. AFTER HAVING THE CAR TOWED, THE DIAGNOSIS IS A DEFECTIVE "THROTTLE-BODY". *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - DESERT HOT SPRINGS, CA

    DRIVING ON FREEWAY AT 70 MILES PER HOUR. CAR LOST POWER, THE WRENCH SYMBOL LIT UP ON THE DASH, HOWEVER IGNITION DID NOT TURN OFF. I SHUT OFF THE IGNITION AND WHEN I RESTARTED THE CAR THE WRENCH SYMBOL WAS NOT LIT UP ANY MORE AND THE CAR WAS NORMAL AGAIN. THIS HAS HAPPENED AGAIN 2 DAYS AGO. *TR

    Source: NHTSA WEB SITE
  • 2011 MERCURY MILAN
    - KANSAS CITY, MO

    I WAS DRIVING AROUND 70MPH IN RUSH HOUR TRAFFIC WHEN ALL OF A SUDDEN MY CAR STARTED TO SHAKE A LITTLE AND THE WRENCH LIGHT CAME ON. IT WENT INTO LIMP MODE AND I WAS UNABLE TO ACCELERATE AT ALL. MY CAR STARTED DROPPING IN SPEED DRAMATICALLY. I PUSHED MY GAS PEDAL DOWN ALL THE WAY AND THERE WAS NOTHING. THE CAR WAS STILL RUNNING THOUGH. I COULDN'T GET OVER BECAUSE IT WAS RUSH HOUR TRAFFIC. I ENDED UP HAVING TO PARK MY CAR IN THE FAST LANE AS TRAFFIC FLEW PAST ME. VERY SCARY. THE CAR RUMBLED WHILE IN PARK SO I SHUT IT OFF AND RESTARTED THE VEHICLE. IT CAME BACK ON WITH NO ISSUE AND THE WRENCH LIGHT WAS GONE. I LOOKED IT UP WHEN I GOT HOME AND IT LOOKED LIKE A BUNCH OF PEOPLE HAVE HAD ISSUES LIKE THIS AND IT WAS THEIR THROTTLE BODY. I TOOK MY CAR INTO FORD AND THEY SAID IT WAS THE THROTTLE BODY AND IT NEEDED REPLACED. OF COURSE THIS WASN'T COVERED UNDER MY CPO POWER TRAIN WARRANTY. I GOT THE WHOLE THING DONE FOR $438. THIS PART NEEDS TO BE RECALLED ASAP. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - BALCH SPRINGS, TX

    AS I ENTERED THE FREEWAY AT 60 MPH BEGIN TO STALL AND THEN LOSING POWER I PUT MY FLASHERS ON HOPING I DON'T GET RUN OVER THE CAR STOPS NO POWER TO STEER AND I'M AT THE MERCY OF SPEEDING VEHICLES. I'M ON A FIXED INCOME.AND DO NOT HAVE THE FUNDS. I PURCHASED THE VEHICLE FROM TOWN EAST FORD MESQUITE TEXAS. *TR

    Source: NHTSA WEB SITE
  • 2002 MERCURY GRAND MARQUIS
    - ELON, NC

    LEAVING WORK, APPROXIMATELY 150 FEET FROM PARKING PLACE TO PARKING LOT EXIT INTO ROAD. WHEN BRAKING TO STOP BEFORE ENTERING ROADWAY, VEHICLE LURCHED FORWARD WITH ENGINE RACING AT A HIGH RPM. PUSHED INTO NEUTRAL UNTIL STOPPED THEN PARK WITH ENGINE STILL RACING. TURNED OFF AND SAT STILL FOR A MINUTE THEN RESTARTED WITH NO FURTHER PROBLEM. MECHANIC CANNOT FIND ANYTHING WRONG. NOT THE FIRST TIME IT HAS HAPPENED BUT WAS THE WORST INCIDENT WITH ENGINE BEING UNCONTROLLABLE. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MOUNTAINEER
    - BLOOMINGTON, IL

    WHILE DRIVING THE MOUNTAINEER I WAS SLOWING FOR A STOPLIGHT SHORTLY AFTER STARTING IT UP (HAD DRIVEN ABOUT 1/3 MILE). THE ENGINE SUDDENLY STARTED TO SPEED UP AND REQUIRED SIGNIFICANT EXTRA BRAKING FORCE TO COME TO A STOP. I PUT THE CAR IN NEUTRAL AND THE ENGINE RAN AT ABOUT 3,300 RPM FOR ABOUT 10 SECONDS. THIS IS THE THIRD TIME THIS HAS HAPPENED. THE FIRST TIME THE THERMOSTAT WAS REPLACED. THE SECOND TIME THE THROTTLE BODY WAS REPLACED. THE THIRD TIME THE VEHICLE WAS CHECKED BUT NO DEFECT COULD BE FOUND. THE SECOND TIME I ALSO PUT IT IN NEUTRAL AND IT ALSO RAN AT ABOUT 3,300 RPM FOR ABOUT 10 SECONDS. *TR

    Source: NHTSA WEB SITE