MERCURY Complaints

THROTTLE BODY WENT BAD. CAR UNABLE TO ACCELERATE. WAS ABLE TO GET CAR TO DEALER AFTER SHUTTING OFF AND TURNING BACK ON SEVERAL TIMES WHICH RESETS AFFECTED PARTS. FOUR OTHER 2010 MILANS AT THE DEALERSHIP FOR THE SAME PROBLEM. *TR

I BROUGHT MY 2011 MERCURY MILAN FROM SANDY SPRINGS FORD LAST YEAR. THE VEHICLE NOW HAS 60K MILES ON IT AND I AM EXPERIENCING STALLING/ACCELERATION PROBLEMS WHICH ARE HAPPENING MORE FREQUENTLY SINCE THE INITIAL FAULT. WHEN DRIVING MY CAR DECELERATES AND I CANNOT PICK UP SPEED SO THE CAR EVENTUALLY STOPS. THE WRENCH LIGHT CAME ON INDICATING SOMETHING WAS WRONG. THIS HAPPENED TO ME 4 FOUR TIMES SINCE LAST WEEK (3 TIMES ON THE HIGHWAY) AND I HAD TO HURRY UP AND PULL MY VEHICLE OVER ON THE SIDE OF THE HIGHWAY AS THE SPEED DECELERATED AND BEFORE IT STOPPED (DANGEROUS). I TOOK MY CAR TO THE DEALERSHIP TODAY AND THAT SAID THAT IT WAS A THROTTLE BODY ISSUE AND THAT FORD HAS BEEN RECEIVING NUMEROUS COMPLAINTS REGARDING THROTTLE BODIES. I AM HIGHLY CONCERNED FOR THE SAFETY OF MYSELF AND OTHERS DRIVING THESE FORD VEHICLES. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE HE ATTEMPTED TO ACCELERATE FROM A STOPPED POSITION, THE VEHICLE SURGED FORWARD ENTERED INTO LIMP MODE AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE WAS LOCATED WITHIN THE ENGINE SOLENOID GASKET. THE DEALER REPLACED THE SOLENOID GASKET WAS REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONTINUED TO STALL ON A HIGHWAY, BUT THE ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. THE CURRENT MILEAGE WAS 38,000.

VEHICLE LOST POWER. TURNING IT OFF AND BACK ON WOULD RESTORE POWER, BUT THE PROBLEM WOULD THEN HAPPEN AGAIN. REPLACED MASS AIRFLOW INDICATOR, BUT PROBLEM CAME BACK IN A FEW DAYS. NOW THEY SAY I NEED A NEW THROTTLE BODY BUT THE PART IS ON BACK ORDER AND I HAVE BEEN WAITING OVER A WEEK. I CAN NOT USE THE VEHICLE UNTIL IT IS REPAIRED. *TR

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SUNROOF ROLLERS HAD FAILED. THE SUNROOF WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 95,000. THE CURRENT MILEAGE WAS 106,000.

I WAS DRIVING APPROXIMATELY 55 MPH. WITHOUT WARNING THE CAR FELT AS IF HAD JUMPED OUT OF GEAR, THERE WAS NO THROTTLE RESPONSE. THE CAR BEGAN TO SLOW RAPIDLY, A FOLLOWING VEHICLE HAD TO AVOID REAR-ENDING ME. THE CAR JERKING AND HESITATING WAS ABLE TO BE GRADUALLY MOVED TO A LOCATION WHERE I COULD EXIT THE ROAD. THE CAR WOULD NOT RESPOND TO THE ACCELERATOR AT ALL. THE ORANGE WRENCH SYMBOL APPEARED IN MY DASH CONSOLE. AFTER THINKING ABOUT IT FOR A COUPLE MINUTES, I TURNED THE ENGINE OFF, RESTARTED, THE PROBLEM HAD CORRECTED ITSELF. THE PRIOR DAY, WHILE BRAKING BEHIND A CAR, FOOT ON BRAKE, NEITHER FOOT NEAR OR ON THROTTLE, THE CAR LURCHED FORWARD WITH THE THROTTLE OVERPOWERING THE BRAKE FOR A SECOND OR TWO CAUSING ME TO HAVE TO APPLY THE BRAKE MORE AGGRESSIVELY. I DID NOT THINK ABOUT THIS TOO MUCH, BUT AFTER THIS OCCURRENCE THIS MORNING I WONDER IF THE TWO EVENTS ARE RELATED. I CALLED THE DEALER, WHILE HE WOULD NOT CONFIRM THE FACT, IT SEEMS TO BE A RECURRING PROBLEM ON THIS ISSUE, A LOT OF PEOPLE ARE COMPLAINING ON THE INTERNET ABOUT THE ISSUE. I SUPPOSE THE MOST TELLING POINT IS THAT IF THE PART MOST LIKELY TO BE A PROBLEM, IS INDEED BAD, AND DOES NOT RESPOND TO JUST A CLEANING, THEY CANNOT REPLACE IT BECAUSE THE PART IS ON BACKORDER. I ASKED IF THERE WAS A RECALL, THE DEALER WOULD NOT COMMENT. THE PROBLEM IS MOST LIKELY TO OCCUR AGAIN. IT IS A SAFETY ISSUE, AND SHOULD BE ADDRESSED IN A RECALL BEFORE SOMEONE IS KILLED, IF IT HAS NOT ALREADY HAPPENED. *TR

THE CAR IS 3 YEARS OLD AND HAS ONLY 25,000 MILES. I TOOK THE CAR TO THE LOCAL FORD DEALER ABOUT 2 MONTHS AGO BECAUSE THE "FANS" WERE VERY LOUD AND THE CAR WAS JERKING WHEN I ACCELERATE. THEY COULDN'T FIND ANYTHING. TWO DAYS AGO (EXACTLY 27 DAYS AFTER MY WARRANTY EXPIRED) THE CAR STALLED OUT TWICE. I WOULD PRESS THE GAS AND NOTHING HAPPENED. TOOK IT BACK TO THE FORD DEALER AND THEY SAID I HAVE A BAD THROTTLE BODY.... THE CAR IS STILL NEW!!! THERE HAS TO BE A PROBLEM WITH THIS PART!! *TR

WHILE DRIVING, THE VEHICLE HAS A SUDDEN LOSS OF POWER AND THE WRENCH LIGHT ILLUMINATES ON THE DASH. THE VEHICLE SLOWS TO 5/10 MPH. IF YOU SHUT THE VEHICLE OFF AND RESTART IT, EVERYTHING IS FINE. THESE OCCUPANCIES HAPPENS AT LEAST ONCE A DAY SOMETIMES MORE. WHEN YOU ARE IN THE INTERSTATE HIGHWAY AND THE CAR SUDDENLY DROPS DOWN TO 10 MPH, YOU ARE LUCKY YOU DON'T GET HIT. THE DIAGNOSED REPAIR WAS A NEW THROTTLE BODY. THIS PART IS NOT COVERED BY THE EXTENDED WARRANTY. THE VEHICLE HAS BEEN IN THE SHOP FOR 3 WEEKS WAITING FOR THE PART FROM FORD. IT IS ON NATIONAL BACK ORDER. DOES SOMEONE HAVE TO BE RUN OVER AND KILLED BEFORE THIS BECOMES A SAFETY ISSUE? *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED AND JERKED WITH THE ILLUMINATION OF THE MAINTENANCE AND CHECK ENGINE LIGHTS. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS ADVISED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *TR

IN THE FALL OF 2012, I NOTICED THE ENGINE WOULD 'REV UP' WHEN I STARTED THE CAR AND PUT IT IN GEAR CAUSING THE CAR TO 'LUNGE' IF I DIDN'T HAVE THE BRAKE FIRMLY DEPRESSED. I TOOK IT TO MY LOCAL MECHANIC WHO COULDN'T REPLICATE THE ISSUE. IT CONTINUED TO HAPPEN SO NOW I HOLD MY FOOT FIRMLY ON THE BRAKE FOR SEVERAL SECONDS WHEN I PUT THE CAR IN GEAR. IN DECEMBER 2012 OR JANUARY 2013, I RECEIVED A SAFETY RECALL LETTER FROM FORD FOR THE THROTTLE BODY. THE LETTER STATED EXACTLY WHAT MY CAR WAS DOING. I TOOK MY CAR TO THE DEALER (LB SMITH) ON FEBRUARY 18 TO REPAIR THE THROTTLE BODY PER THE SAFETY RECALL LETTER. THE 'REPAIR' DIDN'T FIX THE ISSUE. ON SATURDAY, MAY 11 WHILE SITTING AT A RED LIGHT MY CAR 'LUNGED' FORWARD ABOUT A FOOT WHILE I HAD MY FOOT FIRMLY PRESSED ON THE BRAKE. WE IMMEDIATELY TOOK THE CAR TO LB SMITH AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING MONDAY. I WAS INFORMED THE SAFETY RECALL WAS FOR A ONE TIME CLEANING OF THE THROTTLE BODY AND MY THROTTLE BODY NEEDED REPLACED AT A COST OF APPROXIMATELY $750.00. I CALLED FORD'S TOLL FREE NUMBER TO SEE IF SOME ASSISTANCE COULD BE PROVIDED AS IT WAS A SAFETY RECALL THAT WASN'T FIXED. I WAS INFORMED THAT NO ASSISTANCE COULD BE GIVEN. SINCE THEN, MY CAR HAS 'LUNGED' WHEN I SLOW DOWN TO PULL INTO GAS STATION PUMPS AND INTO PARKING SPACES. IT HAS ESCALATED FROM LUNGING WHEN I PUT THE CAR IN GEAR TO LUNGING WHEN I AM SITTING STILL AND WHEN I SLOW DOWN. *TR