MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2010 MERCURY MILAN
    - NORTH CHARLESTON, SC

    ON JUNE 1 THE VEHICLE GOT STUCK AT 4 RPM'S WHILE DRIVING ON A HIGHWAY AND WHEN THE ACCELERATOR WAS PRESSED, THE VEHICLE DID NOT RESPOND. A WEEK LATER THE VEHICLE AGAIN DID NOT ACCELERATE WHEN THE GAS PEDAL WAS PRESSED WHILE ATTEMPTING TO ENTER A HIGHWAY. THE VEHICLE SPUTTERED AND STALLED OUT. VEHICLE WAS TURNED OFF AND BACK ON WITH NO OTHER PROBLEMS. ON JUNE 18 THE VEHICLE SPUTTERED & STALLED LEAVING A PARKING LOT. THE VEHICLE WAS TURNED OFF AND RESTARTED 4 TIMES, BUT THIS TIME THE VEHICLE WOULD NOT RESPOND WHEN ACCELERATOR WAS PRESSED. EACH TIME ACCELERATOR WAS PRESSED IT SPUTTERED AND DIED. VEHICLE WAS TOWED FROM THE SCENE AND PROBLEM WAS DIAGNOSED AS A THROTTLE BODY FAILURE. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - PLANO, TX

    THE CAR LOSES ACCELERATING POWER AT RANDOM TIME AND SPEEDS. IT HAS PUT ME IN A DANGEROUS SPOT MORE THAN ONCE. CAR WILL LOSE POWER IN HEAVY TRAFFIC. CAR IS CURRENTLY IN THE SHOP AND HAS A REPAIR TIME OF 2 TO 4 WEEKS DUE TO THE UNAVAILABILITY OF THE PART(ENORMOUS BACKORDER). *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - RICHARDSON, TX

    ON 6/12/13 AND 6/13/13 THERE WERE 4 INCIDENTS OF SUDDEN LOSS OF POWER. TWO OCCURRENCES WERE TURNING AFTER STOPPING AT A TRAFFIC LIGHT AND TWO OCCURRENCES WERE FROM DRIVING STRAIGHT AHEAD ON A CITY STREET. IN ALL INSTANCES THERE WAS A SUDDEN LOSS OF POWER, THE CAR DID NOT RESPOND TO DEPRESSING THE ACCELERATOR PETAL. THE ENGINE DID NOT STOP BUT SEEMED TO SHUTTER. FORTUNATELY THE TRAFFIC EACH TIME WAS LIGHT AND I WAS ABLE TO STEER THE CAR TO A SAFE LOCATION WHERE I TURNED THE ENGINE OFF AND RESTARTED THE ENGINE. AFTER A ENGINE RESTART THE PROBLEM WENT AWAY. IF THIS HAD HAPPENED DURING A PEAK TRAFFIC PERIOD OR ON A CROWED FREEWAY THE RESULTS COULD HAVE BEEN A MAJOR CRASH. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - VERMILION , OH

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 65 MPH THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE WRENCH WARNING ICON ILLUMINATED AS THE FAILURE OCCURRED AND REMAINED ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE A PERSONAL MECHANIC PERFORMED A DIAGNOSTIC ON THE VEHICLE. THE FAILURE WAS LOCATED AT THE THROTTLE BODY. THE DEALER ADVISED THE CONTACT THAT THE THROTTLE BODY COULD NOT YET BE REPLACED BECAUSE IT WAS ON A NATIONAL BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 40,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - JENA, LA

    PULLED OUT OF DRIVEWAY, ATTEMPTED TO ACCELERATE, ENGINE SPUTTERED THE NO POWER. ABLE TO RESTART ENGINE, ATTEMPTED TO ACCELERATE AGAIN, ENGINE SPUTTERED AGAIN THEN COMPLETELY LOST POWER. ENGINE CHECK LIGHT CAME ON AND REMAINED ON. *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MILAN
    - VILLA RIDGE, MO

    WE WERE GOING UP A HILL ON THE INTERSTATE AT 70MPH WHEN THE ENGINE SUDDENLY LOST POWER. I'M TOLD IT WENT INTO LIMP MODE. THERE HAD BEEN NO WARNING OF A PROBLEM. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - ARDMORE, OK

    I HAD STOPPED AT LIGHTS AND AFTER ACCELERATING UP TO APPRX 45MPH THE CAR BECOME UNRESPONSIVE WHEN PUSHING ON GAS. MY FIRST THOUGHT WAS MY TRANSMISSION HAD WENT OUT. I COAST OVER TO THE SHOULDER AND THEN THE CAR BEGIN TO VIBRATE AND RUN ROUGH SO I SHUT CAR DOWN. THE "WRENCH " LIGHT CAME ON. I HAD CAR TOWED IN AND AFTER 3 DAYS AND THE DEALERSHIP TALKING TO FORD IT WAS DECIDED IT WAS GOING INTO THE "LIMP" MODE. THE FIX WAS A NEW THROTTLE BODY. THE THROTTLE BODY PART WAS BACKED ORDERED. PER THE DEALERSHIP THERE WAS A CHANGE ON THE THROTTLE BODT PART DUE TO ISSUES AND WAS BACK ORDERED. PARTS TOOK ABOUT 2 WEEKS TO GET AND CAR WAS REPAIRED AND I HAVE BEEN DRIVING FOR 2 WEEKS WITH NO ISSUE. I DO UNDERSTAND THAT THE CAR HAS 80000 MILES ON IT BUT I SEEN ON THE INTERNET WHERE THE CIRCUIT BOARD AND THIS THROTTLE BODY HAD BEEN A ON GOING COMPLAINT. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MARINER
    - SUMMERVILLE, SC

    I WAS DRIVING ON THE INTERSTATE WHEN MY GAS PEDAL COMPLETELY STOPPED WORKING. THE ONLY INDICATOR WAS THE WRENCH LIGHT THAT CAME ON AT THE SAME TIME THE GAS PEDAL STOPPING FUNCTIONING. I ALMOST HAD AN ACCIDENT TRYING TO MAKE MY WAY TO A SHOULDER WITH NO WAY TO ACCELERATE DURING RUSH HOUR TRAFFIC. AFTER BEING AT THE DEALERSHIP, IT WAS DETERMINED THAT THE THROTTLE BODY WAS BAD AND HAD TO BE REPLACED COSTING $500.00. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MARINER HYBRID
    - TAMPA, FL

    TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED SIX TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC BECAUSE THEY WERE UNABLE TO TAKE IT TO THE DEALER TO HAVE THE THROTTLE BODY REPLACED. THE VEHICLE WAS NOT REPAIRED FOR TWO WEEKS BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE AND CURRENT MILEAGE WAS 24,400. *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 MERCURY MONTEGO
    - LANCASTER, PA

    TL* THE CONTACT OWNS A 2006 MERCURY MONTEGO PREMIER. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE COMPUTER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE