MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2009 MERCURY MARINER
    - LITTLE ROCK, AR

    WHILE I WAS DRIVING THE CAR JERKED AS IF I HIT MY BRAKES AND IT WOULDN'T LET ME ACCELERATE ANYMORE SO I PULLED OVER ON THE SIDE OF THE ROAD AND THE CAR WAS VIBRATING REAL ROUGH SO I TURNED THE CAR OFF AND SAT THERE FOR A MINUTE AND TRIED STARTING IT AND IT TOOK A COUPLE TRIES AND I GOT DOWN THE ROAD AND PULLED INTO WHERE I WAS GOING AND IT DID IT AGAIN AS I WAS PULLING INTO A PARKING SPOT. I REALLY HOPE THIS PROBLEM CAN GET RESOLVED SOON WITH NO COST IV DONE EVERYTHING I CAN TO MY CAR TO KEEP IT IN GOOD CONDITION AS IN GETTING THE OIL CHANGED IN IT EVERY THREE THOUSAND MILES AND EVEN PUTTING THE BEST GASOLINE IN IT AT $3.65 CENTS A GALLON SO ITS TIME FOR FORD/MERCURY TO SUPPORT THERE SIDE OF THE SITUATION. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MARINER
    - ALEXANDRIA, VA

    HAD PREVIOUSLY HAD THE DEALER LOOK INTO WHAT I THOUGHT WAS ISSUE WITH TRANSMISSION AND GEARS SLIPPING BACK IN 2012. THEY INDICATED THERE WAS A BULLETIN, WHICH I BELIEVE WAS ON A COMPUTER ISSUE, AND THAT THE TECH MADE SOME ADJUSTMENTS. THAT SEEMED TO ADDRESS THE ISSUE FOR A WHILE. IT HAD BEEN ACTING UP AGAIN, AND NOT QUITE THE SAME AS PREVIOUSLY, WITH MORE STALLING OUT AND NOT ACCELERATING AND THEN SUDDENLY JUMPING A LITTLE. ASKED DEALER TO LOOK INTO SITUATION AGAIN ON VISIT ON MAY 30TH. TECHS FOUND NOTHING WRONG. WAS DRIVING HOME ON INTERSTATE ON EVENING OF JUNE 7TH WHEN IT FELT LIKE THE ENGINE HAD LOST POWER. I WAS DRIVING 60 MPH, BUT I WAS ABLE TO PULL OFF TO A WIDE SHOULDER AREA. THE ORANGE WRENCH LIGHT CAME ON. I TURNED OFF CAR AND LET IT SIT FOR A COUPLE OF MINUTES. IT STARTED UP WITH NO PROBLEMS. I WAS ABLE TO DRIVE IT ABOUT 45-50 MPH UNTIL OFF INTERSTATE AND GOT IT TO DEALERSHIP WITH NO ADDITIONAL PROBLEMS AND LEFT IT. WAITING TO HEAR OUTCOME FROM THEM. *TR

    Source: NHTSA WEB SITE
  • 2008 MERCURY MOUNTAINEER
    - PASADENA, MD

    WHEN YOU HIT A BUMP WHILE DRIVING THE DRIVER'S SEAT MOVES ALL THE WAY BACK TO THE EASY ENTER/EXIT POSITION AND THE DOME LIGHT COMES ON. I AM A SHORT PERSON OF 5' AND WHEN THIS HAPPENS I CANNOT REACH THE PEDDLES AND HAVE TO EXTEND MY ARMS ALL THE WAY TO REACH THE STEERING WHEEL. I HAVE TO REACH DOWN AND MANUALLY MOVE THE SEAT BACK. SINCE MY SPEED DECREASES SUDDENLY I AM AFRAID SOMEONE WILL REAR END ME ONE DAY. I UNDERSTAND THAT THIS IS HAPPENING ON MORE THAN ONE 2008 MERCURY MOUNTAINEERS AND TO HAVE IT REPAIRED WILL COST HUNDREDS OF DOLLARS. I AM RETIRED WITH A DISABILITY AND ON A FIXED INCOME AND CANNOT AFFORD TO HAVE THIS FIXED. THIS IS A SERIOUS SAFETY HAZARD AND DO NOT KNOW WHY FORD WILL NOT ISSUE A RECALL. I HOPE NO ONE IS SERIOUSLY OR FATALLY INJURED BECAUSE OF THIS ISSUE. *TR

    Source: NHTSA WEB SITE
  • 1995 MERCURY SABLE
    - BATON ROUGE, LA

    THERE IS A STRONG GAS SMELL ESPECIALLY ON HOT DAYS AND THERE SEEMS TO BE EXCESSIVE PRESSURE IN THE GAS TANK. I HAVE SCOURED THE VEHICLE FOR LEAKS AND CAN NOT FIND ANY. I HAVE REPLACED BOTH RUBBER HOSES FROM THE FILLER NECK TO THE TANK AND EVEN DROPPED THE TANK BUT DIDN'T FIND ANY EVIDENCE OF A LEAK. THE SMELL IS STILL OCCURRING. WHEN YOU FIRST PARK THE VEHICLE AFTER A DRIVE IT IS REAL STRONG AND THEN GOES AWAY. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - KYLE, TX

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE ACCELERATING, THE LIMP MODE SYSTEM ENGAGED AS THE VEHICLE STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC TEST. THE TEST RESULTS DID NOT SHOW ANY DEFECT CODES. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 63,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 MERCURY MOUNTAINEER
    - BLUE ISLAND , IL

    2004 MERCURY MOUNTAINEER WHOLE TRANSMISSION IS BAD FROM REVIEWS AND BLOGS FROM ALOT OF PEOPLE RECENTLY READ AND READ CONSTANT BLOGS ABOUT THE SAME TRANSMISSION PROBLEMS THAT. I'M HAVING ITS FOR SURE A DEFECT FROM MERCURY IM PUTTING RISK ON MY FAMILY WITH THIS VEHICLE CONSULT IT WITH A MECHANIC AND SAID MERCURY MOUNTAINEER EXPLORERS AND AVIATOR ALL HAD TRANSMISSION PROBLEMS THERE NEEDS TO BE SOMETHING DONE ABOUT THIS I REALLY DON'T HAVE THE MONEY TO PURCHASE A NEW VEHICLE. *TR

    Source: NHTSA WEB SITE
  • 2009 MERCURY MARINER
    - PONTE VEDRA BEACH, FL

    WHEN BEING AGGRESSIVE WITH THE ACCELERATOR THE ENGINE STALLS AND THE ACCELERATOR STOPS WORKING FORCING THE DRIVER TO PULL OFF OF THE ROAD. WHEN BRING THE CAR TO A STOP IT JERKS FORWARD UNTIL IT IS PUT INTO PARK, STILL THE ACCELERATOR DOES NOT WORK NO MATTER HOW PUSHED. AFTER TURNING IT OFF START UP TAKES LONGER THAN USUAL AND EITHER THE LITTLE WRENCH OR THE ENGINE SYMBOL APPEARS. AFTER TAKING IT TO A MECHANIC IT IS DIAGNOSED THAT IS HAS A BAD ELECTRONIC THROTTLE AND IT WILL HAVE TO BE REPLACE. PRIOR TO THIS THERE HAS NOT HAD AN ACCIDENT, INSTANCE OR WORK DONE THAT WOULD CAUSE THIS. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - GERMANTOWN, MD

    VEHICLE STALLED AND THEN STOPPED WHILE IN TRAFFIC. RE-STARTED, TRAVELED SHORT DISTANCE, AND IT STOPPED AGAIN. THIS HAS CONTINUED TO OCCUR MANY TIMES WHILE APPROACHING INTERSECTIONS, PULLING ON HIGHWAY RAMPS, AND PULLING OUT OF INTERSECTIONS. I TOOK IT TO FORD (MERCURY) DEALER, BUT THEY COULD NOT REPEAT PROBLEM. NO CODE READING. CAR CONTINUED TO REPEAT PROBLEM NUMEROUS TIMES - NO CHECK ENGINE LIGHT, NO OBD CODES ON READER. CAR FINALLY STOPPED COMPLETELY. DEALER DIAGNOSED PROBLEM AS THROTTLE BODY. PART IS ON BACK ORDER - 6 MONTHS ANTICIPATED SINCE SO MANY (TOGETHER WITH FORD FUSION) HAVE THE SAME PROBLEM. I SEE FROM NHTSA COMPLAINTS THAT AT LEAST 35 HAVE BEEN REGISTERED ON MILAN. FORD SEEMS TO IGNORE THE SAFETY IMPLICATIONS OR TO TAKE ANY CORRECTIVE ACTIONS. STARTED JUST AFTER PURCHASE (31,000 MILES). NOW HAD 41,000 MILES. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - HIGHLAND, MI

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS REMAINED ILLUMINATED AS IF THE BRAKES WERE BEING ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CIRCUIT BOARD WAS DEFECTIVE AND AS A RESULT, THE REAR LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 53,554. *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 MERCURY MOUNTAINEER
    - BLUE ISLAND, IL

    TRANSMISSION SEEMS TO BE FAILING OR TRANSFER CASE ITS REALLY A BIG PROBLEM BECAUSE WHEN I DRIVE ONTO THE EXPRESS WAY A RATTLING NOISE GETS LOUDER AS I ACCELERATE I FEEL CONCERNED ABOUT MY SAFETY AND MY CHILDREN PLUS OTHER DRIVERS THEY SHOULD RECALL FOR VEHICLE INSPECTION I AM VERY UPSET AND SCARED. *TR

    Source: NHTSA WEB SITE